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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3091 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 3,091 reviews
  • Pros mentioned:
    Field of view

    Rated 4 out of 5 stars

    Works really well, but I wish it could ignore cars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doorbell has a nice wide view and good night vision. I can see more with it than if I open the door and look out. The only drawback I have noticed is that passing cars send me a message-auto. I wish I could ignore cars, since it can recognize them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Excellent video

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can leave this doorbell active all the time because it’s hard wired, no battery to replace. Videos are excellent. It notifies you when someone is at the door & you can talk to them. It was easy to install - I drilled an extra hole since my previous doorbell was round. You have to subscribe to one of the Arlo plans to utilize the doorbell.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality image, easy to install but beware you have to pay for subscription after 3 months for cloud recording and motion previews, which is a bit pricy and it’s a separate charge from your arlo subscription for the other cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation, Video quality

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video quality. Intuitive application. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Easy intall for so handy people

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear camera. Easy to install. Night vision great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 4 out of 5 stars

    Great utility

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great addition to your smart home! The Arlo Doorbell has crisp HD picture and is easy to install! Only down side is now Arlo is requiring monthly payments for what used to be basic features. This is not uncommon for any company though.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    One of the Better Video Doorbells

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this along with an Amazon Echo Show to see who rings my doorbell. Since I don't subscribe to any monitoring service I cannot see who rings my doorbell when I am not home. However, this unit like most others is capable of notifying your smart phone in realtime when someone rings your doorbell, you just have to pay for a subscription service to get this. Those services also keep a recording of such alerts for various amounts of time depending on the company and the service level you subscribe to. But with those subscription services always be aware of the privacy that you may be giving up. The picture quality is HD and the aspect ratio and size are better than most other doorbells. Also, no hub is required; it can be connected directly to your WiFi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Great video doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two for front and back door. Great day and night picture/video quality. Very easy to set up and use. I have dogs and cats and receive notifications about every 5 minutes when they walk in the field of view. Now I can monitor what they do during the day. And I can monitor when packages are left at the door.

    I would recommend this to a friend
  • Pros mentioned:
    Field of view

    Rated 5 out of 5 stars

    Really Happy So Far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had previously tried a Ring but had issues at the install so decided to wait it out until Arlo's came out. Install took no time at all and it was up and running immediately. As others have commented, so nice to have all in one app with my other cameras. I was able to set the activity zone very easily so it ignores people walking by on the sidewalk but captures everything else. Real test will be if it can stand up to a Michigan winter, but so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice corded arlo add on

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously had the wireless remote, aa style. Batteries lasted maybe 6 months, and advanced features required corded power. This unit wired in easy, nice there's no batteries. Paired well with the arlo base station, have activity zones to stop recording if every movement.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Good doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that this doorbell is hardwired for power but not so much that my existing doorbell is not as loud now. It may just be my particular home doorbell chime box but I have purchased a chime 2 as an add on to get a louder chime for those that are home and won’t be notified on phone when someone rings the door. The video quality is pretty good and it actually surprised me considering it wasn’t 4k. The dooorbell works as intended and I like the fact that they offered this product as a hard wired version. I would like to see an option to adjust chime perhaps instead of just having digital and mechanical. The LED lighting around button could also be brighter .

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Reliable, Clear Video, Easy Integration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best video doorbell available. It is reliable at tracking all movement, packages, etc. even from over thirty feet (motion detection set at 100%). Video is clear and the easy zoom function keeps video clear for detailed recognition. Integrated to our home security system and Alexa functions without problem.

    I would recommend this to a friend
  • Cons mentioned:
    Wi-fi connectivity

    Rated 4 out of 5 stars

    Customer service is terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given a five if the customer support wasn't worthless. What they don't tell you is that this will not connect to a mesh network if you have any symbols like ~!@#$%^&*()_+ in either the password or the network name. You also have to temporarily disable the 5g speed because it will only connect to 2.5. After it is connected it will work mesh network. Besides that, it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Couldn't Be More Pleased

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a prelude to my review, I'd like to mention that I bought a competing unit a couple of weeks ago and it was a nightmare. It was almost impossible to physically install and it never connected properly to my phone so I was unable to finish the software installation/setup. On top of that, the technical support was somewhere between terrible and non-existent. I mention all this as background for what I have to say. The Arlo doorbell is terrific and the company's support is even better. My installation of this item, both the physical installation and the setup went off without a hitch and the device is everything I'd hoped it might be. Moreover, I had a small glitch a little while ago and was able to reach a support agent within minutes who set me straight. Here's the thing: It's 11:30 on a Sunday night! Needless to say, I'm impressed. Bottom line: I recommend this device without hesitation. As far as I can tell, it's the best product in the category and, without question, the best value by far.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Installation was easy, setup not so much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s interesting that the installation instructions are a video, this device came with very limited printed info. That being said the video was fairly easy to follow and installing this doorbell wasn’t difficult However getting it connected was a bit of a struggle, my wifi is 5g and you have to use 2g to setup, so be prepared to change WiFi settings, then there will probably be a firmware update which takes a few minutes. That being said the camera has sharp images and picks up movement quickly. I was getting frustrated trying to get this to connect to WiFi and almost returned this for a Ring system, glad I was persistent in getting it connected..

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    BEST DOORBELL

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Doorbell. I choose this doorbell over Ring because I trust the netgear products. This doorbell have excellent night vision and to me it looks like it have 4k video.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Great Doorbell Camera!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am amazed by the quality of video this camera provides! Though there is a lag in video, I mostly bought it for the motion detection system and to ensure all my packages arrive safe at my doorstep. Arlo by far has exceeded for what I was in the market for. At 150 you really cant beat this quality!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great product! Be patient after initial install...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I really like this doorbell. We've been waiting patiently for Arlo to come out with something of their own. We've used their Arlo Pro wireless cameras for years and I really didn't want to get a doorbell from another system (e.g. Ring). I'm glad our patience was rewarded. This is a fantastic product. Functions better than many of those others in the market, from what I can compare online and from my friends. The install was very easy by following the instructions carefully and knowing your breakers. One hint - there's a battery in this product that Arlo doesn't make obvious. It's there to store enough power for continuous operation. Why does this matter? When you first install the doorbell it might not turn on for ~15 minutes or so and glow red/white. The instructions don't offer much help at this point and for a while I was worried I did something wrong. It wasn't until I figured out that the battery was storing up power from the lower voltage after some desperate google searching from others in the community.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good addition for your smart home.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Essential Doorbell is a nice device. I enjoy it better than other smart doorbell that I have purchased. It is easy to install. The software is easy to operate and connect. There are a few things that Arlo needs to work on with this device. First, the device cannot connect to homekit without purchasing the Arlo hub. The cloud service for the price is not terrible but a few things need improvements. It would be nice to have facial recognition for when people approach the doorbell so the user knows who is approaching the door. The zones are nice but they need to be improved to have more than 4 points per zone, not every area is a square or rectangle in size.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 4 out of 5 stars

    Easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell is easy to install with Arlo’s helpful app. The camera and voice quality is good with just a small delay. Only problem I’ve had is the original doorbell doesn’t ring anymore while it is attached to the system.

    I would recommend this to a friend