Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 3091 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 3,091 reviews
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great video quality but connection issues

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good video quality when it's available. Unfortunately, the camera disconnects periodically. Usually, logging out of the app and then back in fixes the connection. Other times, you have to remove the doorbell from it's mounting bracket and manually reset it. I understand that anything connected to Wi-Fi will have the occasional connection issue, but considering that this product in particular is supposed to provide security and ease of mind, the issue becomes a bit more than simply an inconvenience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Doorbell cam

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has made everything much better for my husband and I we are both up in age and we live in a two-story home and this makes it to where we don’t have to go downstairs every time the doorbell rings. We chose the specific brand because we also have several Arlo cameras in and around our home. They work great their wireless, and they are easy to use..

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    super product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and great video quality. Be sure your transformer matches required specs. Only downside is the cost of subscription; I am hopeful Arlo will allow local storage option in the very near future

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Worth every penny

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! Picks up absolutely everything . Detects the difference between animal person or package as well. A little bit of lag by seconds but that’s the only thing I’ve noticed .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are in the Arlo ecosystem it is a great add on or just a starter. it’s easy to install. Good video and talk back comes in as call. It is good to know what’s going on at your front door.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great product. Love it! ❤️

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good doorbell camera and convenient. I do not have to buy a separate bell like the others and it works perfectly fine. Installing is a breeze no issues. Also that I bought it while it was on sale and save money. The video looks good, audio good, using my exist bell great and the app is good enough.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working and easy to setup after a year-ish of using. Picture quality good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Don't spend hundreds on other brands!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most affordable video doorbell out there. Easy to operate and set up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell was easy to install and all of the instructions were simple. This is the 6th Arlo camera we have installed in our house and the image quality is fantastic on all of them. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 4 out of 5 stars

    Easy Install, great quality

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera was easy to install utilizing existing wiring. Easy install utilizing the iOS application. Video quality is better than anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Field of view, Installation

    Rated 5 out of 5 stars

    Excellent doorbell!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell was very easy to install. It also has a larger field of view compared to its competitors. I would recommend this to anyone looking for a wired doorbell.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Worth every penny

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video quality, always records movement and sends notifications to my phone. Even recorded a renegade gust of wind that destroyed my metal shed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Great image and features

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install and set up. Provides for a great image. Great features, especially being able to use through Alexa and view from any room that has an Alexa enabled screen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth buying

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been told that Arlo has great cameras, I bought this doorbell with high hopes. I bought the hard wired doorbell it was described as having night vision with color images and views. The first doorbell that arrived didn’t connect with my wifi. I did everything that they recommended in the manual and it didn’t work. I reached out to their live chat and was told numerous times that I didn’t have the right to chat with them. I don’t know or understand how they conduct business. I returned the doorbell and they reordered it for me. This second one connected but never worked. This time I was able to chat with support and the help I received was them recommending that I read the manual which I had and they even sent me the link to the manual and he said they recommend self help. The night vision worked in color for about five seconds and then went to black and white. The community link had several people who posted that they have had colored night vision for years and months the customers varied. All said they couldn’t get help either and most refused to even try their support customer service because they don’t help. I returned the doorbell and put back my ring doorbell. I never shoul have bought the Arlo. The worst customer service ever and the worst doorbell.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Lilia,

      Thank you for taking the time to share your feedback. We would appreciate the opportunity to work with you to address the concerns you shared above. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team may follow up with you directly.

      We appreciate your patience and understanding.

      Thank you,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Arlo Video Doorbell is a Keeper!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd never heard of this brand until my nephew recommended it but it works great! It was easy to install and the setup was simple. Picture and video quality are great as well!!

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Easy Installation and Great Quality

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Te doorbell was easy to install when replacing my existing wired doorbell. The image quality is very good, and I like how I can adjust the area that triggers the motion, and adjust the sensitivity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Very good camera

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This door video bell has a very good camera with adjustable sensors. Easy to install with the existing door bell wires to my existing chime. It looks and operates great with an easy to use app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    High quality for a good price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was pretty easy with my existing chime box. The camera works well, and captures high resolution video at the right moment. My only complaint: I set up “activity zones“ so that normal street traffic doesn’t trigger the recordings. But even after reducing sensitivity, it records every time the trash trucks come by, even though they’re well outside the activity zones. Not a huge problem. It’s only weekly, and it’s better than before I adjusted sensitivity. Still a good purchase decision, at a pretty good price too.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Narrow, efficient smart doorbell device.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this wifi doorbell to replace a ring device that quit working on us after about 4 years. I wanted to try something new, and also wanted the more narrow shape for our entry spot. The device works great and I haven't missed the ring device at all. The subscription is required I believe, but it is sensitive to outside movement and the camera works great. Also, it paired with our home wifi network very easily. I definitely am satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great add on to my Arlo cameras

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy, my son helped.Had to go on line for directions. Would have been better if I had used a computer or tablet to get my directions while using my iPhone for App. I had to buy a Doorbell transformer with 16 V as my old one ( 5 V ) would not Work . I also installed a new digital doorbell with this. Had slight problem with getting system to function but it’s fine now . Doorbell camera has super clear vision & great motion sensor . Sound Quality is also good. It was well worth it to buy this.

    I would recommend this to a friend