Customer Ratings & Reviews
- Model:
- AVD1001-100NAS
- |
- SKU:
- 6379206
Customer reviews
Rating 4.4 out of 5 stars with 3092 reviews
(3,092 customer reviews)Rating by feature
- Video Quality4.6
Rating 4.6 out of 5 stars
- Mobile App4.3
Rating 4.3 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
For basic doorbell camera, it's fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity wasn't bad, but limited view, couldn't see my driveway with it. I had Vi8int before and now have ring and they both show it. Also I wasn't getting alerts. Tried adjusting settings, but would not alert my phone. Again, both of the other too do alert. For just a basic doorbell camera, it would be fine.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Dolfin2,
We appreciate you sharing your experience with Arlo Essential Video Doorbell camera and would like to help check the settings and setup of your camera to ensure that it is configured to work as expected. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Rated 4 out of 5 stars
nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work very well for now, we are using it and hoping things turn out great.
I would recommend this to a friendRated 5 out of 5 stars
Cant go wrong
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from Ring and will never go back. Love my arlo doorbell!! camera vision is excellent and less missed activity.
I would recommend this to a friendRated 5 out of 5 stars
So much better than Ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this doorbell. We used this to replace our ring doorbell. Ring gave us nothing but issues. Arlo is the way to go!
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired - Black
I would recommend this to a friendRated 5 out of 5 stars
Awesome added security
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome so far!! Love the flexibility that the Arlo video doorbell. It might be a good time to switch all or my security cameras to Arlo cameras.
I would recommend this to a friendRated 5 out of 5 stars
Good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this doorbell to be reliable and efficient. Holding up even through rain
I would recommend this to a friendRated 5 out of 5 stars
Better then the others
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because of the extra field of range. 100 percent would recommend I work in the industry and have used ring and google but broth can compare.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one ive purchased. Also have purchased new ones for family members
I would recommend this to a friendRated 4 out of 5 stars
Good enough
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that it fit in the small space by my door. I’m satisfied
I would recommend this to a friend- Pros mentioned:Installation
Rated 2 out of 5 stars
Headache!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a headache to say the least. When I first installed it, it worked beautifully. After 24 hours it just stopped working. Changed the password on my WiFi and couldn’t get the doorbell to connect. I tried everything. In my experience I don’t think it’s worth all the hype!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Thank you for taking the time to share your Arlo Video Doorbell (Wired) experience. If you are still unable to get your Arlo Video Doorbell connected, consider resetting your Arlo Video Doorbell. Resetting your Video Doorbell returns it to default settings. Your doorbell is also removed from your Arlo account when you reset it. This means that you must use the Arlo app to add and set up your Video Doorbell after a reset. For steps to reset your Arlo Video Doorbell, check out the user manual (page 56): https://bit.ly/3jgPl26. If you require additional assistance, please send us an email at askarlo@arlo.com and include a screenshot of your review, your email address linked to your Arlo account and your contact number.
Rated 5 out of 5 stars
Arlo doorbell is the best ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo doorbell is the best ever, especially with the 360 view which allows me to see the whole front door area and notify me when delivery arrives. Thank you!
I would recommend this to a friend- Pros mentioned:Video quality
Rated 5 out of 5 stars
Arlo Smart Doorbell - Trimming the fat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't sure about this at first since we had a functioning Nest doorbell. Wanted to consolidate to trim one monthly subscription fee and glad we did. Wish they had a few features like notifications to two phone numbers, but camera view quality and current feature set are excellent.
I would recommend this to a friend Rated 5 out of 5 stars
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautifully and make a safer place to be. Ill recommend this to everyone.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired - Black
I would recommend this to a friendRated 3 out of 5 stars
Not so easy setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and haven’t even been able to use it yet because what was supposed to be an easy install and set up is now requiring an electrician to come out because our doorbell doesn’t have enough voltage to power the arlo doorbell. I was super excited to get this and I hope it’s a quick easy (and cheap) fix to get help installing it professionally.
I would recommend this to a friendRated 1 out of 5 stars
Setup process nightmarish to troubleshoot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace a Ring that had kicked the bucket after a few years of service. The physical installation wasn't difficult, but the software setup and device performance afterward was a nightmare. The first time I set it up, it started to install a firmware update, but in the midst of that I received a motion detection notification (from me standing in front of the doorbell) and clicking on that to dismiss it inadvertently refreshed the page and caused the firmware update to fail. Installation couldn't continue so I had to deactivate and re-add the device. The 2nd go around I "successfully" set up the device and it was ringing my mechanical chime and detecting motion, but the live view couldn't connect. I contacted support and we tried resetting my router and then factory resetting the Arlo. 3rd setup attempt. Live view works but the button wouldn't ring my chime. Before attempt 4 I redid the wiring to make sure everything was well connected. I also waited to give the Arlo's internal battery more time to charge (even the wired model is just trickle charging an internal battery). After another factory reset the chime is ringing with every button press and the live view works. Success? No, the live view cut stopped working after 10 minutes and after resetting my Wi-Fi again the Arlo went offline and wouldn't reconnect. Even when it was working the audio quality was poor and there was a substantial delay in the video call. Attempts 5+: Arlo couldn't be found after scanning the QR code to connect it to Wi-Fi. Once that happens I couldn't even try again without factory resetting because it will no longer scan the QR code on subsequent attempts. Every time you do this you have to swipe through the entire step by step physical installation instructions that you already completed. The notifications preferences also reset to the default most active, most annoying. So while you tinker with the thing you will be flooded with motion detection emails. I suspect the issues I encountered were a combination of it not getting the power it wanted at first or the Wi-Fi signal strength it wanted. But the Ring Pro it was supposed to replace never had those issues. I'm disappointed as I really wanted to like this thing.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired - Black
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for sharing your detailed review.
We would like to work with you to address the installation concerns with the Wired Video Doorbell. Our team is available to help ensure you have an excellent experience with your Arlo Doorbell. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Rated 5 out of 5 stars
great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never owned a video doorbell. I chose Arlo because i have the Arlo security cameras. I found it easy to install, easy to use and good video quality.
I would recommend this to a friend- Pros mentioned:Motion detection
Rated 3 out of 5 stars
Iffy Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt that this doorbell had excellent detection of animals/people/motion etc. however, although the specs are excellent, I found that the motion quality in the video was pretty bad. typically, i would find pixilation on both slow and fast moving people/animals/things. I was told that it was due to poor internet connection, but i have a top-of-the-line mesh router. I was able to try both the google and ring doorbells and had ABSOLUTELY no issues whatsoever. I have read and heard from multiple sources that this is quite common with arlo products. in addition, their support was iffy at best. not great. I wanted to like it, but its honestly not great.
This review is from Arlo - Essential Wi-Fi Smart Video Doorbell - Wired - Black
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi OilofOled,
Thanks for sharing your review. For further assistance in addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Rated 4 out of 5 stars
Wished it was completely wireless!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine product and better than Nest in my opinion. Only bummer is that it needs to have plugged into power!
I would recommend this to a friend- Pros mentioned:Video quality
Rated 5 out of 5 stars
Excellent doorbell/camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is really an excellent doorbell/camera. It gives a very clear video of people, animals, and vehicles and identifies which of these is activating the camera. Videos are saved for a very good period of time and can be saved permanently if necessary. I certainly recommend this product.
I would recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
It's been a waste of time and money.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for a a couple of months, and then disconnected itself. Very unreliable. If you're looking for something you can count on for security, look elsewhere. A lot of people are having the disconnect problem. As a tech pro, I don't waste time on getting tech support. When electronic devices don't work flawlessly out of the box and keep working for years, it means they weren't tested enough and should not have been sold. It's been a waste of time and money. A regular security camera from another company replaced the worthless doorbell, and it does a lot more for much cheaper.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi angeljako,
Thank you for sharing your experience with us. We would appreciate an opportunity to further investigate the problem with your Arlo Video Doorbell camera disconnecting from your network. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review. We'll have Customer Care Team contact you for assistance.
Regards,
Arlo Team
^RM









