Customer Ratings & Reviews
- Model:
- VMA5600-20000S
- SKU:
- 12549597
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Doesn't charge well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out when it's too hot outside the unit and/or the solar panel won't charge the unit. Likely this in intentional but I don't recall reading that in the description or manual. Now I'm looking to place this somewhere in the shade but, unfortunately I can't relocate the camera...so no use for me now.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for sharing your review. The Arlo Solar Panel is meant to keep your camera charged, not to charge it from low to full battery. To help troubleshoot any solar panel issues, read this article: https://kb.arlo.com/000045870.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Useless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if this works at all, because the cameras don't. The app can't find them and customer service, while friendly, Isn't helpful.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Madison,
Thank you for your review.
We want to work with you to address the unable to install concern you shared on both of your reviews. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Don't waste your money! Won't do what is hyped
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't Bother buying these solar panels. Unless you have an extreme amount of sun, and your camera NEVER triggers or activates, the panel is useless. It will only maintain a charge on the camera's battery until the camera activates. Once you start using the camera, the panel cannot or will not charge the battery back to full charge. I have spent hours on the chat line with Arlo and Best Buy only to be told there is nothing they can do. I bought this panels to avoid having to climb a ladder to recharge or replace batteries in a unit where wireless is the only option. After a period of dialing in the camera, to prevent false alarms and such which drain the battery, I now find the solar panel cannot maintain the battery under the usage the camera is made for. A total waste of money. Arlo needs to find a unit to sell that will do the job intended, not sell this useless item.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Junk,
Thank you for sharing your feedback. Your feedback is much appreciated and will be shared with the appropriate teams.
Regards,
Arlo Team
Needs a redesign
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best design for homes with rain gutters since there is no place to mount it to get sunlight to charge the cameras. Mounting arm is too short along with the cable to connect it to the camera. Need better design for assortment of mounting situations
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
No good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a year, then stopped charging battery. Poor quality for price.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
No difference in solar panels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I see no difference in the arlo or Wasserman solar panels
No, I would not recommend this to a friendArlo solar panel
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel is not charging. Tried numerous times but camera cannot work because panel doesn’t charge
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thank you for your review. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best Regards,
Arlo Team
Poor charging quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much worthless and a waste of money. They don't charge the arlo batteries. I constantly have to swap batteries just to have my cameras active. I had to buy the wall charger for most of my cameras
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Larry,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel has to be in direct sun to charge.. if its cloudy it doesn’t charge. Battery doesn’t late more than a week
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jackie,
Thanks for your feedback. This article will give you tips on how you can position your Arlo Solar Panel : https://kb.arlo.com/1310968.
If you have further questions, please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Solar panel for 4 Pro cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed a fully charged solar panel to my 4 Pro cameras. The solar panel is not keeping the charge.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Please charge your Arlo camera before using it with the Arlo Solar Panel. The Arlo Solar Panel is meant to keep your camera charged, not to charge it from low to full battery.
It’s alright.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright i have delt with better systems such as nest but overall it’s dose whats it supposed to and but there are definitely changes that need to be made.
No, I would not recommend this to a friendNot worth it. Not strong enough
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only helps keep the battery from draining quicker and that's if the sun is out. It will not charge a dead battery, I just bought long cords to keep them plugged in. This is still on my roof unplugged.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Sparrow,
Thank you for your review. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best Regards,
Arlo Team
Arlo Solar Panel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solar panels are the way to go to keep the batteries charged. The only down fall is cold temperatures. The camera won't charge from the solar panel
I would recommend this to a friendDifficult to know compatibility
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo solar chargers are confusing for which one goes with which camera. Sometimes listed as Essential or Pro bersion and sometimes with the VMC number. Would have been better for customers to standardize the connectors.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
Eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson said it would work with the Arlo Essential…no it does not!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review. We apologize for the misinformation given by the sales rep.
Please refer to compatible Arlo Solar Panel Item No. VMA3600-10000S for your Arlo Essential Spotlight.
Best Regards,
Arlo Team
Stopped working after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Arlo floodlight charged very very vey slow and after 2 months of use, this solar charger stopped working. What a waste of money!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi iMacLover, Thank you for providing your feedback, please reach out to support regarding a potential hardware warranty claim. Regards, Arlo Team
Fake charges then drains battery overnight.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’ll say its charging and say its at 100%. Over night the battery will drain to 0%. Arlo support wants me to pay shipping to RMA 3 week old solar panels that don’t work out of the box and Bestbuys return policy is one of the worst anywhere. I’ve moved away from shopping at Bestbuy. Not worth the trouble.
No, I would not recommend this to a friendBad Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item does not work as described, does not work at all.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Frenchie,
Thanks for sharing your review. We are sorry to hear that you feel that your Arlo Solar Panel does not work. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent $60 for this and it doesn’t even charge my camera. I have spent a total of $300 between the camera, the solar panel, and a replacement camera. The camera will show that it’s at a 100% then after like 3/4 days it will show that it’s 42%, then it will die a few days later. I have to still charge the camera every week even with it being connected to a solar panel. I just want to throw it all away. Wasted my money
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for sharing your review. The Arlo Solar Panel is meant to keep your camera charged, not to charge it from low to full battery. To help troubleshoot any solar panel issues, read this article: https://kb.arlo.com/000045870.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
View
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Able to see all going on with my cameras except sometimes it’s not clear on one side of the house
I would recommend this to a friend