Customer Ratings & Reviews

At first all cameras picked up everything now only one picks up motion cant get any help from help line might have just burnt the 400 spent

Very disappointed in the quality of the picture and sound. The app is unreliable and works sporadically, often required to restart it several times to get it to work.

Worked well for a time then the unit was unable to stay connected to the base station, it could be hard restarted and would be effective for a day and then failure. After checking Arlo community help and following several advised solutions, the unit ultimately would not come online again. I then attempted to contact Arlo customer care only to find that in order to get their product to function a charge $$$ would be made, even while under the one year warranty.

The package includes 2 cameras (with 2 rechargeable batteries, 1 power adapter, and 1 USB cable) and a base unit (with 1 power adapter and 1 Ethernet cable). Additional cameras are available. One camera was loose in my package on arrival as the screw holding it in place was broken. The camera was undamaged. Unscrewing the other camera from the packaging was cumbersome for my large hand. Setup was simple with smartphone app. I had to try twice to synchronize the second camera with the base unit. Cameras can be given individual names for easy reference. Three video quality modes are available and can be varied for each camera separately. Zooming and panning are possible, but these are digital features only (i.e. zoomed images are cropped). Panning is only possible when zoom is active. The camera has no optical zoom or mechanical panning capabilities. You are better off capturing the entire 130-degree image and cropping after video is recorded. Registration included the “suggestion” for subscription service. Free “Basic” service includes 7 days of video “memories” in cloud (up to 1 GB), up to 5 cameras, and 3 months of support. Premier service (“Most Popular”?) includes 30 days of video (up to 10GB), up to 10 cameras, and unlimited support. Elite service includes 60 days of video (up to 100GB), up to 15 cameras, and unlimited support. With 2 cameras in the kit, I chose the free basic service. WiFi connectivity between cameras and base unit is impressive. I have my cameras placed 25 to 30 feet away from the base unit with 2 interior walls and 1 exterior wall between and the signal strength (according to the app) is very good. These cameras are truly wireless. Magnetic mounts are effective, but must be located out of reach when placed outside to prevent theft as the cameras are easily removed from the mount. Cameras can also be place on a flat surface without a mount. Alternative mounting options are available separately. Video and audio recordings must be stored on the Arlo cloud. This has advantages and disadvantages. Advantages: 1) facilitates remote access via smartphone app when beyond the range of your local WiFi signal; 2) no local storage medium is required. Disadvantages: 1) “Live” video (and audio) is delayed by a couple of seconds; 2) You need to trust that the Arlo cloud is reliable, private, and secure. The Arlo terms of service suggests that they are not responsible for uploaded “content”. There are two USB ports on the base unit for local storage, but this is in addition to (not instead of) cloud storage. Video and audio recording (and other actions) on individual cameras can be triggered by motion or audio or both. The length of recording can be adjusted from 10 to 120 seconds. The trigger can also activate an alarm, send email, and/or notifications in-app. The alarm is VERY loud and comes from the base unit, not the cameras. Unlike security service providers, video and audio are not monitored and you are entirely responsible for alerting authorities in the event of emergencies. Be prepared to receive LOTS of emails and in-app notifications and, likely, a bump in your cell phone data usage if you use your smart phone to watch video. The sensitivity of motion detection can be adjusted separately for each camera. The default setting (“80%”) is quite sensitive and can be triggered by reflection from windows. Each camera can be turned off manually. The system can also be turned on and off and can be scheduled to come on at specific times for each day of the week. There is a built-in infrared (IR) light source that allows black/white “night vision”. In IR mode, near objects and reflective surfaces are very bright. The two-way audio feature is nice, but output volume is not very loud and the camera will have to be relatively close to the person with whom you are talking. Also be aware that there is a significant lag in the two-way audio making conversation difficult. Some browsers (e.g. Internet Explorer) do not support the push-to-talk feature required for two-way audio. Rechargeable batteries are advertised to last 3 to 6 months in “regular use”. Extra batteries can be purchased. If you do not purchased the optional charging station, batteries must be charged (indoors) in the camera.

Support is terrible, one bad camera right from start. Netgear will allow a return to the store and will not replace the camera. The other bad thing is it has to on line to work. All video is stored on there servers not in the unit at your house. I have dvr's that store in a hard drive in my house. You will not have any privacy. Talking to there support team they knew my unit was not line!

The motion sensor on one of the cameras keeps going on for 20 minutes after detecting someone. I had to contact the manufacturer for a replacement on a new product.

i brought 5 cameras for my house. Battery life is horrible. You can't activate motion sensor for single camera, it has to be turned on for all cameras. After charging the cameras they will be out of sync, they have to be reset again like new setup. I noticed after charging only one camera is recording motion videos even though i turned on for all. Stupid expensive cameras waste of money.

We got this camera home downloaded the app and tried to connect. None of it worked ..so we called customer support who did not speak English and hung up the phone on us twice .. the app said over and over that it was not available. And customer service would just not be available either and hang up.. it was the worst and strangest purchase and dealings with a customer support in my life

We are building a house and I purchased these a few months before installing. I should have waited before drilling holes in our brick because now the cameras dont work and when I call customer service , they don't understand anything i am trying to tell them and will not help at all. This has been a nightmare. Please avoid this brand.

I have had these cameras for 2 years now. Every update that comes out makes it worse. This was the best product on the market when I got them. Everything was really responsive. I can no longer see live views. It takes forever to load video. All of this started a few months after I bought them and Arlo continuously feels the need to make more changes before fixing the old. Beware.

Dies fast, and any motion sets it off I have to sometimes turn my cams off so it will stop going off.

By far one of the easiest system I've ever installed. All it required me to do was locate where I wanted to mount the cameras, drill in one screw and hang the mount pad on the screw. Once that was done the camera attached magnetically. The setup was extremely simple and straightforward. Plugged it into my home wifi network and my iPhone 7 connected to the system wirelessly. The clarity of these camera are second to none and the sound quality is excellent. This product exceeded my expectations, the fact that I can see who's at my door and carrying on a conversation with them while I'm not even home is unbelievable. It alerts me via email when someone or something is sensed by the system and sends me a 10 second videoclip. I have had this system running for 10 days now and both cameras are still showing a full battery charge. I believe at it's price point this system is a great value especially for all this system has to offer. Also no need for trying to find the perfect place to run wires as these are wirelessly cameras. I would definitely recommend the Arlo Pro to my family and friends to watch over their home and property.

The picture was not as good as my standard HD Arlo cameras. The motion detection was weak and missed many triggers of motion. Cameras were so much bigger that on the magnetic mount you could not tilt them down or to the side as far as the standard Arlo cameras.

The lag was horrible, the sound quality was miserable, the battery lasts a few days in high traffic areas.

Its lags on the app, buffers forever. If your wifi goes out, well so does your cameras. Wired is probably your best bet.

Only 3 out of 4 cameras were able to connect. The second camera stopped working after a few weeks. I will be taking this back to Best Buy ASAP.

The camera has a continuous clicking sound with the audio. the base unit does not work with local storage. Netgear support is terrible. good luck trying to find a phone number to call for issues and replacement. i'll have to try replacement thru best buy.

We bought the Arlo Pro 2 from Best Buy a few weeks ago. Trying to get the Geek Squad to come back out and fix it.

Thes work good but I think ring apps are faster. Arlo doesnt seem to care to speed them up and keeps increasing the price.

On this purchase, one of the cameras came defective, doesn't work at all when installed. I would like for you to replace one of the cameras