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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 5946 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers consistently note the excellent camera quality and ease of use of the Pro 2 2-Camera Indoor/Outdoor Wireless 1080p Security Camera System, praising its simple setup and effective night vision. However, some users mention challenges with battery life and inconsistencies in motion detection. A few also reported concerns about the app's functionality and the system's overall reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 5,945 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has a great durability in regards to extreme weather conditions. It also provides you with a really good video quality. Totally worth the price.

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 2 out of 5 stars

    Mostly good product, terrible service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently installed Pro 2 system. Easy set up overall, but one of the cameras did not work. No motion detection. Went to Arlo service, waited 20 mins for chat. Finally got through, 5 mins in their chat disconnected. Tried again the next night. Spent 30 mins with rep trying to diagnose the issue. Eventually agreed it was defective out of the box and would send an email with return instructions. Got email, said I NEEDED TO PAY TO SEND BACK THE DEFECTIVE PRODUCT. Frustrated, went back to chat. 15 mins later he told me they would waive the fee, but I needed to call the service center not go through chat. So called the service center. Rep asked me to hold so he could review my case. 18 minutes later he still hadn't come back so I hung up. Extremely frustrated. Even in a COVID situation, this is just a terrible experience. Too bad since otherwise seems like a great product. Still waiting for a response to my last email....

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an average product... no full streaming. The quality is a 7/10 on day picture, night vision is maybe a 5/10... if it's 30 degrees or under the battery is to cold which is terrible. But an average system.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good camera system

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great quality in the pictures. It's nice to be able to pause and zoom in on things. Only thing I would fix would be the delay time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good images, but batteries fall short

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On average household use, batteries last no more than 2 weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, with very nice picture quality. I had the Arlo Pro before and this definitely have better picture quality and battery life.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Poor quality, even worse app.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more from these cameras. The hub and the app always disconnect. At first the batteries seem to last quite a while a month later the battery juice doesn’t seem to hold up. The cameras don’t record until night time Throughout the morning. The cameras have a lag when trying to connect the microphone. Also, if you’re using the microphone to speak to the camera you cannot hear the person on the other end if there is any reply. If you want to have cameras for the sake of having cameras then these cameras are for you. But if you’re looking for accurate recording no lag time, no disconnecting from the hub and a clear picture then these are the wrong cameras for you. I would recommend a ring camera for the front door which can give you instant communication with whoever is there versus the lag on these cameras. Pros: good deal Free 7 day storage Easy set up /installation Cons: Lagging on camera/ arlo app Staticky play back Freezing on the app Slow response time to view live mode When speaking on mic it takes about 5 minutes. + you can’t hear the response of any on the opposite end. Video quality isn’t good if you’re trying to get license plates from your video and or a face.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only complaint is that you need to buy better mounts. The ones that come with are not very good . Over all quality of the actual cameras is great

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome camera sustem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are the best only thing I wish is for longer battery life. I arm them every night and it notifies me of any and everything including cats and miscellaneous lights some times. Awesome rechargeable camera system.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Please buy wired cameras

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low battery life, can be interfered with, and support is not that great. Worked well when it did work which was seldom.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi FutureGameboy,

      Thank you for sharing your feedback about the camera. Here's an article that you may check for tips on how you can extend the battery life of your Arlo camera : https://kb.arlo.com/291.

      If you need further assistance, please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of Best Buy review. We'll have someone from Customer Care Team contact you directly.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Security Cameras at a Low Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I continue to be very impressed with the quality of the cameras and the video generated by these battery operated cameras. The internal batteries last for months and the alarm/notification system works great on my Android phone. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Okay Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the features of sound when watching my cameras. BUT, you activate the mic, you can’t hear anything when you try to communicate to each other.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the camera set when it was sale and it has been functioning perfectly. I like the free 7- days cloud service that comes with the camera instead of paying monthly storage fees. Would recommend this camera to those who wants a better deal.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great choice for home security.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean crisp picture. Like the Arlo mobile app. Being able to share the account of another system I have is a great feature. Only issue is the night time vision is not as good as I was hoping. Other than that I am very happy with the Arlo product.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great WiFi Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras have a great picture quality, and they stream through the Arlo app seamlessly. Motion and Audio detection work great, and there are plenty of sensitivity settings for either one. Overall this product along with the Arlo app are a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras work good. The sound isn't that great when talking from phone to house. And the delay is annoying. But they are doing there hib.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Security cameras ARLO

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was easy to set up great view and also great sound. We like the idea of having Security around the house or business. The cameras react very well sending signals straight to your device rapidly.Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its totally wireless and 7 days memory storage is free

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product coz i read some reviews and somd like the best i had .they have 1080p with best video quality and also u can able to access easily

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Adequate for surveillance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the clarity and field of view. Two way comm is a bit iffy. Not pleased at all with battery life. Maybe include more chargers and cords?

    I would recommend this to a friend