Customer Ratings & Reviews
- Model:
- VMS4240B-100NAS
- SKU:
- 6364590
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the excellent camera quality, ease of use, and straightforward setup of the Pro 3 4-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System. Many appreciate the effective motion detection and night vision capabilities, along with the added benefit of a spotlight. However, some users have noted concerns regarding battery life and occasional lag in notifications. A few also mentioned minor issues with the app and siren functionality.
This summary was generated by AI based on customer reviews.
Hidden fees after your free trial expires
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HIDDEN FEES. The cameras work but are already extremely expensive. After your free trial you expect to pay the monthly fee for service, what they don't tell you anywhere is that there will be a $100 or $149 "registration fee" that has to be paid either every 2 years or every 5 years depending on the fee you choose. I would never buy this product again if I new how deceptive they were about the pricing.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Thank you for taking the time to share your Arlo Pro 3 experience. We want to clarify that you will still be able to use your Arlo Pro 3 cameras after the included Arlo Smart trial ends. Without a service plan, your Arlo camera will continue to have the following features: remote and local live streaming, push notifications, auto zoom and tracking, two-way audio and local storage recording. Our Arlo Smart Plans start from $2.99/mo. For full information on our available Arlo Smart plans: http://bit.ly/2qxjUpP. ^KN
Manufacturer Does Not Honor Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy an Arlo system! Three of my four cameras failed within 10 months and the manufacturer is not honoring the warranty. Every time I call or email, I get transferred to tech support, and someone asks me to perform the same troubleshooting procedures that I’ve now done 20x. Absolute nightmare.
No, I would not recommend this to a friendDoes not perform as advertised!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT BUY this piece of crap. It does not stay connected and most of the time does not record video so when you need it it is NOT available. A waste of money and time!!! REPEAT DO NOT BUY THIS EQUIPMENT. SimpliSafe is a much better system and if I could give it zero stars I WOULD.
No, I would not recommend this to a friendVery poor resolution from just 10 feet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have Verizon Fios 1 gb plan and to test the camera unit I had kept it just 8 feet awaY from router the quality was so bad. This product is not ready for prime time. That too at this price no way. Will take for couple of years before buying them again.
No, I would not recommend this to a friendArlo Costumer Service is Useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this set December 2019. The battery charger and the cable to plug it and recharge the camera were broken. After 7 months and more than 5 Cases reported to Arlo I still don't have the replacements parts. Costumer service doesn't exist at all. Case Number: 41814570 Case Number: 41640115 Case Number: 41640059 Case Number: 41749763 Case Number: 41815895
No, I would not recommend this to a friendbricked Base station within 60 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a base station and six cameras. They stopped working within 60 days. Support claims the firmware is out of date and they want $180 to update it. This is in addition to $1300 of brand new hardware and the monthly plan. Hidden costs. Low quality product. Customer support staff who barely speak English. Just a really poor experience all around.
No, I would not recommend this to a friendDelayed triggering, poor video, all around worthle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor video,unable to identify anyone or anything,delayed triggering so you miss the event, have to pay for full subscription in order to use feature,and why bother if there's better cameras out there,replaced with a Swann system and couldn't be happier,ill never buy arlo anything.
No, I would not recommend this to a friendDon’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great until we had 1 blackout. After being placed on hold for 2 hours with Arlo, I was told blackouts short circuit and kill the base, rendering them useless. Their solution was that I just need to buy a new base whenever I have a blackout. That’s ridiculous.
No, I would not recommend this to a friendDon't ever change your WIFI router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this if you think that you will ever change your router or modem. I have been trying for over 2 hours to get this to work. It was easy to use for almost a year. But the company has no support when things go wrong.
No, I would not recommend this to a friendArlo Pro 2.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know about Arlo pro 3. Arlo Pro 2 i have and it is a awful camera it is not a ver good recorder in fact it is awful and would never buy again. Dan.
No, I would not recommend this to a friendNickie
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Arlo Pro2 camera and will never buy another very disappoint with the camera and picture quality. I could not even identify myself.
No, I would not recommend this to a friendNot happy Camper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned The Arlo pro 3 for 3 weeks and have charged it twice. I was under the impression that it would be at least every 6 months.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Warz,
Thank you for sharing your Arlo Pro 3 experience with us. The battery life of your Arlo Pro 3 camera approximately lasts 3-6 months in average use. For tips on how you can extend its battery life, check this article : https://www.arlo.com/en-us/support/contact.aspx.
For further assistance, you may reach out to Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable. Poor support. App experience is bad if you don’t subscribe to premium.
No, I would not recommend this to a friendDo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO CLOUD SERVICE. You have to pay a monthly fee and subscribe. Poor video. 4 second lag. Waste of money
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jeff,
Thank you for sharing with us your feedback about your Arlo Pro 3 camera experience. We want to mention that the Arlo Pro 3 system comes with an Arlo Smart trial. When the trial expires, you have the option to purchase an Arlo Smart subscription. Subscribing to Arlo Smart does not only give cloud storage but it also lets the cameras utilize the advanced Arlo Smart features detailed here : https://kb.arlo.com/000056583. Without an Arlo Smart subscription, you can still add up to 5 cameras to your Arlo account, live stream, and receive motion and audio notifications.
To help check the settings and setup of your Arlo system to work as expected, we recommend reaching out to Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM