Customer Ratings & Reviews

These cameras are great but with the terrible app, the whole system becomes very limited. The new HomeKit implementation doesn’t support HomeKit secure video and Arlo’s own paid smart notification detection subscription is absolutely terrible with tons of false positives. I have to set this up like any dumb cameras with motion sensor after plugging in the USB. Its smart features are not worth using.

Overall I would rate as okay, You can only have one account administrator and there is no way for you to go on the website to look at history.

Was not a simple plug and play. Arlo would say cameras are hooked up but would only supply pictures no video. Had 17 hours before I got all cameras to hook up to Arlo then difficulty naming them. Cameras and baseball said offline. Tech support did not fix issues. Returned thinking it was faulty but same problem. Geek squad came out still same problem. Reviews state people have the same problem since 2017 and still Arlo hasn’t fixed the issue. Item brought back and got my refund.

Works great except battery only lasts 10 days at most not 6 months but easy set up and works great.

The battery life isn't as advertised. The ring system was much better. Some of the parts are awkward like when trying to put the camera's up

These are okay but for where I need to mount and because they needed recharging more often than I liked I ended up returning these.

Difficulty in getting security system set up where inside residents are not on camera versus outside cameras are operational

I had to returned this security system due to delaying of notifications and monthly fees. I really like the looks and design.

Do not buy this. I had old arlo wireless that used 4 inserted batteries that I had to replace every 5-6 months. this has chargeable batteries that last less than two weeks and then I have to get on ladder, run the charger cord etc etc. i could not go on vacation and trust that battery would not die. totally useless

App can be slow and unpredictable. Long delay in live video feed. Requires monthly subscription to get all features

I am disappointed in the battery life, but the system as a whole is better than others that we tried and returned. This is going to have to do.

System is trash and Arlo CS is horrible. The software for the active zones hasn't worked correctly since date of purchase. I get notification after notification in regards to motion no where near the active zones. If I could have taken them back I would have. Customer Service best answer is "engineers are looking into the issue, we will get back to you". Check ARLO's customer forums and you will see what i mean.

This product is not worth your money. Cameras are not water proof as advertised. They stop working all the time and the app is always glitching. Camera feed has big delay which defeats the purpose of having a security system. Arlo’s customer service is incompetent and not helpful.

Didn’t like these at all. The battery life only last a week so we can’t keep climbing up ladders to charge every week. One camera was connected and now it won’t connect anymore and we tried everything to get it connected but it won’t. Now we are past the return window because we wanted to keep giving it a try.

I have had the system for about 8 months now and have had multiple problems with connections and system being offline. Most recently the cameras are offline due to temps. Clarity for 4K and delays are sub par vs other systems, I have fiber internet connection and it is solid. Would not recommend this product.

i've had nothing but troubles with this arlo pro system since i bought it. super laggy, random freqent disconnects, alerts for nothing, microphone doesn't work most of the time. motion sensitivity is useless. don't make the same mistake i made. check out the arlo forums - this is a very common suite of complaints.

I have experienced several issues with the cameras not detecting objects and I also expected better image quality.

The title says it all. Sporadic notion detection no matter how cameras are positioned. I'm starting to wonder if Arlo paid for some of its reviews, because my experience has been awful. A 3-5 second streaming delay, poor battery life, and a finicky app add to the frustration. Bottom line, don't waste your money.

Based on the reviews i ordered it . But coudlnt able to use it due to financial conditions.

This Arlo Pro 3 wire-free security camera kit only requires minutes to install, requires minimal to no technical knowledge to get up an running, is feature packed, and will meet most of your needs. That being said, the kit is not perfect and unfortunately suffers from the same inherent fault that all other incident based (motion activated) cameras...they miss incidences, which could prove critical to the reason you have purchased these cameras in the first place. I have installed a lot of security cameras of a variety of brands and this Arlo kit is by far the easiest setup you will ever come across. Charge the cameras, secure the mounts using 1 screw each, and place the cameras. Supply your base station with power and internet, and follow the directions in the app and let Arlo take care of the rest. The app will tell you how your connection is to your cameras and if you need to move them closer. And once set up, the system is set it and forget it...until the batteries need recharged. The 2K picture quality is pretty good and allows you to see what is going on when you need to. The push notifications are especially good, as they highlight the person/animal/vehicle it observed in the snapshot it takes, which allows you to investigate or disregard the notification at a glance. The night vision is also pretty clear whether light is present or not, but if there is no ambient light, the camera will provide its own with a very bright LED spotlight. The motion recognition (person, animal, vehicle, etc) is decent, but not as good as other "smart" cameras. It is pretty good with recognizing people, but it seems to think that vehicles are animals. I would hate to see animals that large roaming my street! Another cool feature is that in the clips the camera will focus and zoom on the motion. This leaves no doubt what the camera is seeing. Also, the alarm that you can sound when you see motion on the camera is also very loud! Much louder than any camera alarm I have heard. Even with all the great features these cameras have, they have the same inherent flaw that I have seen time and time again with incident based cameras. They pick and chose what they record, and this leads to a lot of missed incidents. Numerous times I have gone outside to my vehicle and either grabbed something out of the vehicle or got in to leave and the Arlo cameras did not create a clip. I have also had neighbor kids grab things out of the back of a truck in the driveway which was caught by a different redundant camera system, but not by the Arlo. The camera picture quality could be the best I have ever seen with features that are state of the art amazing, but if the camera doesn't record the incident that you bought them for, what is the point of having them? I hope this can be corrected in programming, but until then, it still is a big issue for me, thus the 3 star rating. With this issue fixed (which is possible if you sign up for 24/7 coverage, but an additional cost), the cameras would have received 4/5. In conclusion, these cameras are amazing simple and are a set and forget, but there is a trade off in coverage vs ease of setup.