Customer Ratings & Reviews

May 3, 2020 There are two great things I experienced buying the Arlo Pro 3 6 camera pack. 1. I watched Geek Squad's 13 hours of frustration and 2. I took them back and got a refund. The system slowed my Comcast connection down to dial up. They fixed that but could never get all 6 cameras up and working. There is always a delay before you see the picture. It’s audio talk really doesn’t work because by the time you get the picture the person is gone. Since I have the Geek Service policy the install cost $50. They returned that cost when I returned the cameras. If you want advice from Arlo then you would be better served to visit your local drive through bank teller. They won’t know anything either but will speak English. If you don’t have anything to waste your time then this is a wise purchase. Geek Squad is very good though.

You get free storage at first, but then you are nudged into a monthly fee for an account... Also, even though you may think an external storage device will be an option? You can not access recordings through the app... You have to disconnect and reconnect to a computer in order to do that. I’m seriously considering throwing my system straight in the garbage and going back to Costco for the better one without the hidden Monthly fee tricks...

You get free storage at first, but then you are nudged into a monthly fee for an account... Also, even though you may think an external storage device will be an option? You can not access recordings through the app... You have to disconnect and reconnect to a computer in order to do that. I’m seriously considering throwing my system straight in the garbage and going back to Costco for the better one without the hidden Monthly fee tricks...

Do not buy an Arlo system! Three of my four cameras failed within 10 months and the manufacturer is not honoring the warranty. Every time I call or email, I get transferred to tech support, and someone asks me to perform the same troubleshooting procedures that I’ve now done 20x. Absolute nightmare.

I have Verizon Fios 1 gb plan and to test the camera unit I had kept it just 8 feet awaY from router the quality was so bad. This product is not ready for prime time. That too at this price no way. Will take for couple of years before buying them again.

Do NOT BUY this piece of crap. It does not stay connected and most of the time does not record video so when you need it it is NOT available. A waste of money and time!!! REPEAT DO NOT BUY THIS EQUIPMENT. SimpliSafe is a much better system and if I could give it zero stars I WOULD.

I bought this set December 2019. The battery charger and the cable to plug it and recharge the camera were broken. After 7 months and more than 5 Cases reported to Arlo I still don't have the replacements parts. Costumer service doesn't exist at all. Case Number: 41814570 Case Number: 41640115 Case Number: 41640059 Case Number: 41749763 Case Number: 41815895

Bought a base station and six cameras. They stopped working within 60 days. Support claims the firmware is out of date and they want $180 to update it. This is in addition to $1300 of brand new hardware and the monthly plan. Hidden costs. Low quality product. Customer support staff who barely speak English. Just a really poor experience all around.

Poor video,unable to identify anyone or anything,delayed triggering so you miss the event, have to pay for full subscription in order to use feature,and why bother if there's better cameras out there,replaced with a Swann system and couldn't be happier,ill never buy arlo anything.

They worked great until we had 1 blackout. After being placed on hold for 2 hours with Arlo, I was told blackouts short circuit and kill the base, rendering them useless. Their solution was that I just need to buy a new base whenever I have a blackout. That’s ridiculous.

Do not buy this if you think that you will ever change your router or modem. I have been trying for over 2 hours to get this to work. It was easy to use for almost a year. But the company has no support when things go wrong.

I do not know about Arlo pro 3. Arlo Pro 2 i have and it is a awful camera it is not a ver good recorder in fact it is awful and would never buy again. Dan.

I bought a Arlo Pro2 camera and will never buy another very disappoint with the camera and picture quality. I could not even identify myself.

Not reliable. Poor support. App experience is bad if you don’t subscribe to premium.