Customer Ratings & Reviews

Less reliable than the pro 2, have a mesh WiFi system in the house and cameras go offline throughout the night regularly... horrible service from arlo with the issue as they say the WiFi is the problem... I fully believe it’s the base station

The Arlo pro 3.2 security camera system would be a good system except the software is not very adaptable to remote review without a lot of other software to connect it to your network. Or you can pay a monthly fee to utilize the system.

It is terrible for live streaming unless you have at least 25 megabits per second of upload capacity and a very strong signal. Even when I was close to my router with the camera there was about a 45 second delay. Going to a wired system.

Do not buy they will be a waste of your money. Cameras take forever to connect to just view them live view isn't live they are off but 2 mins or so. So many plans for nothing basically

I spent $500.00 on two cameras and a base... What a waste of money. The system does not work. The base must be rebooted daily, the cameras take over 10 seconds to load when they work, and Netgear will probably say that it is an issue with my Network. The audio delay is just as bad and Netgear might as well just remove it. Netgear just indicates that it is an issue with my Network, but a competitor's video system works flawlessly on the same Network. Oh, and have fun with their IT Support. They will just close the case and let you know that the issue is your issue to resolve. I am one week past being able to return this. Their is a forum reviewing a Class Action Lawsuit.

They don’t last but 2 years. Well I bought mine in November 2020 and I can’t get back online. Chat service is no help, disconnected because there was no solution I guess.

The sales person failed to tell me what all I needed to put cameras up. He acted like he knew what he was talking about but alot of information was completely left out. It sounded good but lack of information killed it.

Not to great, they take a long time to connect and sometimes not at all. They dont work if the internet goes out, they are a subscription based camer. They do work without a subscription but not very well.

This security system has so many great features: wireless, color night vision, 2K resolution & HDR, zoom-in on subject, integrated spotlight, 2-way audio, remote monitoring with e911 contact from the camera location. The setup & camera installation are very easy. It has it's own SmartHub node that plugs into your router and automatically connects to the cameras through the Arlo app that you download onto your phone. The app is user-friendly, clean and straight-forward, not complicated at all. The cameras are powered by replaceable rechargeable batteries that are easily recharged by removing the cameras from their mounts and attaching to the magnetic charger. One camera uses a powerful magnetic mount, the other uses a thumb screw, so they can be quickly dismounted when needing a charge. It's a very quick & simple process. The cameras have an optional zoom that can be turned on & off on the app. They have a spotlight that activates in the dark when motion is detected, that can also be turned off from the app if desired. Both cameras settings are controlled individually from the app. The notifications can be customized for each camera to include/exclude people, vehicles, animals, or all motion. The night vision performance of these cameras is awesome! I have the zoom turned on and it actively follows the subject through its full range of coverage. The resolution of the videos (both night and day) is outstanding - crisp, clear, high quality in full color. If you're going to buy a security system check this one out before you buy. I highly recommend it - it won't disappoint.

Have had this for months and still not set up because the mount was missing from the both. took 8 support cases for Arlo to finally provide a mount. Very frustrated with this purchase and the level of service.

These cameras are horrible, so much lag from when there's a motion to when you actually receive the notification. I have the Ring system and that's so much better

BAIT AND SWITCH!! I am returning this product. Support is useless, actually worse than useless because they're so uninformed and couldn't care at all about helping you; waste of time. But the dealbreaker is that Arlo now requires a subscription for the floodlights to go on, on the cameras when motion is detected. There are quite a few recent queries of why the floodlight won't go on. The reason, as pointed out by a very rudely worded and sardonic Community support superuser, is that a subscription is required. And yes, this is NOWHERE in any Arlo communications about the product.

The camera quality is ok, but the app sucks, and the batteries don’t last long. I bought a Nest, and it is 100 times better. Do yourself a favor and buy a nest.

i like arlo ,this product is giving me issues once installed i can go live on cameras just fine. they will not playback. unless i download 1st.????? why use up all my computer memory.arlo 2 and arlo pro are better

Siren is a joke. It’s really soft, the idea of a siren is to bring attention. This would probably not. If you need a monitoring system, this will work. As a security system, I’d look elsewhere.

Do not buy this product unless you plan on buying the subscription plan and the free trial is over. The cameras will not work if you do not buy the plan. I wish the salesman would have told me this upfront because I would not have bought this brand.

The Arlo Pro 3 is my first home security camera system and so far the experience has been overall very good but there are some drawbacks I can see. IN THE BOX: • 2-6 Arlo Pro 3 Cameras (depending on where and what size kit you purchase) • SmartHub (Required for Pro 3 cameras) • 2 x Rechargeable Batteries • Magnetic Charging Cable (2.5 feet) • Ethernet Cable • 1 x Screw Mount • 1 x Magnet Mount • Video Monitoring Decal • Owner's manual SETUP: Setting up the Pro 3 was fairly simple. First you need to connect the Smarthub to power and your router. Then download the Arlo app and follow the instructions to pair cameras and finish setting up the Smarthub. Unless you using a longer Ethernet cable to connect to your router the smarthub will need to be within a few feet of the router so keep this in mind for any range or connectivity issues to the cameras you will be mounting. After you get the camera and base connected you are ready to mount the cameras wherever you plan to use them! Very simple setup process. BUILD QUALITY: The Pro 3 is built very nicely. The case and camera insert are well designed with a good seal to protect against the elements. The magnetic charger snaps firmly into place which is nice since you don’t have to “plug” anything in but rather hold it close and itll do the work for you. Both the mounts which come in the box hold the camera well with no real play. Actually very pleased with the magnetic mount and its ability to hold the camera firmly. FEATURES: The Pro 3 is a good upgrade from the Pro 2 system and a good compromise from the Ultra which came out earlier this year. At 2K resolution this puts it squarely in between the two systems for resolution. The Pro 3 gives you most of the features of the Ultra at a lower price point which include items like the LED spotlight, Color night vision, Built in Siren, Wider field of view (Not quite as wide as the Ultra), HDR video, etc. Being that the Pro 3 is so similar to the Ultra they end up using the same batteries, charging cables, mounts, and accessories. This means using the two side by side on the same Smarthub can be done very easily. I am not quite sure if the Ultra can be used on the Pro 3’s Smarthub but I know the Pro 3 and other lesser Arlo cameras can be added to the Ultras Smarthub in case you want a cheaper add on camera. The Arlo app is fairly easy to use with everything being pretty intuitive. There are plenty of controls that let you fine tune the camera settings to your use. The system also lets you share the ability to view (or edit to allowed) the cameras in part of whole. This feature is nice so family members are able to access the cameras but it allows the main user to limit the ability to access all cameras or change settings for the shared accounts. The only problem I had with this was the process of sharing the accessibility was a little buggy and took a few times of logging in and out to get them to show up on the shared persons app. The app is split into “Mode”, “Devices”, and “Library” sections which allow you to access certain features separately. Its great they have a built in button to arm, disarm, or schedule the entire system to be recording or not recording with one button. The devices section allows to see live video from each camera, view quick icons of the current status of each camera (Wifi signal, battery, spotlight On/Off, or if the system is recording to a hard drive on the Smarthub. Also allows you to edit each cameras settings on this page as well. The library section are all the events which the camera has recorded on a certain date for that month. Overall the app has quite a few features which I am very satisfied with however at time it can be long to load live streams or access certain clips. New features to the Pro line include: • 2K HDR video with 160 Degree field of view from 4MP sensor • LED Spotlight with Color Night Vision • Magnetic charging cable (Same as Ultra) VIDEO QUALITY: The 160-degree field of view is perfect for almost any application (Except narrow entry ways). The 2K video is able to be streamed in full 2K on the app however on the computer it only seems to be 1080p without downloading the file. The video is overall very clear with up to 12x digital zoom which may help in certain situations but quality degrades fast as with any digital zoom. The colors seem to vary at certain times, with it being plenty saturated at one moment and being a little dull at other times. Nevertheless, the video is plenty clear in daylight and at night with the built in spotlight. The spotlight is good for about 10-15 feet before the effect with really taper off but great for areas where the camera is aimed over a driveway or hard surface where the light wont diffuse as much. The spotlight must be turned on for the camera to capture color night video. DISLIKES/PROBLEMS: I haven’t had many issues regarding the use of the Pro 3 cameras so far. The main bug I found was with the adding of an external hard drive to the USB port of the Smarthub. The drive is a 500GB USB 2.0 external hard drive I had laying around. Formatting for the Arlo systems requires it to be FAT32 which most devices cannot format to without use of an external program (or using Arlo’s Smarthub itself) I tried several times to format using the Smarthub and it would take a few seconds of loading and then would act like it was finished without any indication of success. Well I come to find out after you format it and the program finished the “formatting” indication I had to unplug and plug the drive in and it worked! I believe this is just a bug within the program that doesn’t refresh the connection to the drive or something of sorts. This may or may not happen with a solid state thumb drive or hard drive but just something I came across. Currently you cannot access video from the hard drive from the app but supposedly this is coming within the next few months. The other small problem I have noticed is with (I assume) a particular mounting location I am using. Two cameras are mounting in the front of my house and both see the street within their view. Well more often than not the one always picks up on cars and people in the street however the other does not. This has only seemed to happen when a car is parked in front of the one camera in the driveway. I am not sure if the sensors are being blocked or there is some sort of interference with the car being in about two thirds of the frame but the one camera does not pick up the same motion of the cars driving by even though its well within its view. I have been very impressed with the range of motion detection of the other camera considering objects will be about 75 feet away and it will pick them up. I would assume if the same motion is detected by both cameras it should alert you from both cameras but I will be verifying this with Arlo to see if it’s something to do with a car in the frame or something to do with how it is angled. Lastly, a dislike I have is with the price of Arlo’s accessories and subscription plans. The cost to buy accessories for the cameras is pretty astronomical. Asking $50 for a 25-foot charging cable or $40 for two magnetic mounts is ridiculous to me. Now I believe third parties will resolve this issue but I believe the cost of accessories is about 33% too high. Also the fact the subscription plan is required for any cloud storage after the 3-month trial is a huge bummer. I could see paying for only one or two cameras via the $2.99/month smart plan for cameras that might be of importance to you otherwise I don’t believe it is worthwhile. OVERALL: I have really enjoyed using the Arlo Pro 3 system so far and I believe it’s a great home security system. I will be interested to see long term reliability and how the battery life actually tends to be. I don’t expect to get the full 6 months out of our cameras but even at 3 months I would be pleased. So far within the 72-hour period we have used 12% on the less active one and about the same on the other within a 48-hour period. This is with 15+ detections a day on the active one. I would definitely recommend the Pro 3 to anyone looking for a quality cameras security system for their home that offers Amazon Alexa or Google Home integration just be aware of the potential cost for a subscription or cost to expand the system via accessories or additional cameras.

Terrible lag. I would never recommend these to anyone. They are absolutely horrible. They have to send everything to the server before you can see it. What a dumb concept.

Customer support is worthless. As soon as the subscription that came free with the system ended, functionality disappeared. I thought these had 2 TB of internal storage but really they are compatible with storage... Since I don't have the cloud support anymore, these warn you when something triggered the motion sensors but doesn't record anything. I was very excited about these initially but I absolutely wouldn't buy them again.

I don't get the high reviews for this product. It is junk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Don't buy. The physical product is nice, looks good, high quality. When it comes to the software, the physical quality goes out the door. No responses from tech support. The AI doesn't work, the activity zones are a bunch of squares, chatted with tech support, they said it is known issues but don't have a fix. I get over 1000 alerts a day because the smart notifications don't work. Can't customize alerts, and on and on...Don't buy!