Customer Ratings & Reviews

Very easy to setup and you can place anywhere. the problem is most of times it starts recording too late and miss an event. Sometime not recorded at all.

Pricy package and the batteries have to be charged frequently. Delay from camera to our phones is annoying.

I have not had much luck with these cameras. I have had battery issues. Looking to upgrade to the newer models.

Magnetic mount won't hold camera up. Arlo still has not supplied a mount that will not sag camera over time

I wish it would start recording as soon as the event occurs rather than a few seconds later!

Okay, resolution and buffering an issue. Delay in email alerts an issue. I'd spend more money and go with the higher resolution ring.com products

Cameras have a bad lag that wouldnt adjust the app was slow and camera recorded after we walked passed never caught us on camera

My Arlo Pro 2-camera Wireless Security System works as described but on the basic platform the videos produced are very short...

Spent nearly $1k on this system & it hardly works. Always requires an update, but never updates. Because of this I can't use the live feature.

It does a good job however there are times where it doesnt record or you see the end of someone walking in as it takes to long to pick it up.

I wish I would have paid the additional amount and bought the next level. Camera's are ok but cannot see a lot of details.

These cameras have very poor battery life and do not hold charge as advertised . Owned this set for about a year now but 3 months into use, I kept getting warnings that battery was low - charging would only hold for a month or 2 and would get the same issue. Not to mention that issue was on multiple cameras in the set that I purchased. I contacted Arlo about this and they stated that they would be sending me a new battery to test out on one of my Arlo cameras; it’s been almost 4 months and am still waiting for that battery to test. I would not recommend using this; other brands have more reliable batteries. It was a nice concept to have it battery powered but they need to get more reliable batteries given the amount customers spend for this whole set.

I bought this item less than 1 month ago, and the base is not working anymore. went back to BestBuy to return it, but by customer service I was told that since I'm not an Elite Member, the 30 day return policy didn't apply to me, only 15 days. So I had to talk to Arlo, and now the base it's on its way to be replaced. been 2 weeks without my cameras. just hope the new unit last a little longer.

Battery runs low quickly. You have to constantly recharge. What good is it if you are constantly recharging??

There’s a lot of options, so go through your settings to get the most out of your motion alarm settings and notifications.

We purchased the 4 camera set and placed 2 camera inside and 2 outside. They work amazing well. I haven't figured out the scheduling part yet. It sends a notification whenever it detects motion. This works great. The only downside we have is,it picks up our dogs running through the house when we are gone. So we get lots emails for that. We love the system.

This stuff is the most unreliable product I have ever used and an utter waste of money. Netgear should be ashamed of themselves to put this product to market with not even basic testing. The battery charge retention is inconsistent. Sometime it drops from full charge to low battery in a day or two after it has recorded less than 5 motions. The cameras frequently gets disconnected from base station and it will not automatically re-connect. I couldn't find anywhere Arlo mentioning how to reconnect it. The only way I could figure out is to bring the camera inside and plug it in for charge for sometime and then it magically reconnects. Imagine doing that for four security cameras every now and then. Save money and buy some fake security camera look alike as this one also does only as good.

Struggling dealing with Netgear tech support. I've followed the steps provided by support remove and resync the camera. That did not help overly sensitive camera at all. Simply remove and resync the camera will not change the poorly designed camera and the engineering is worse than a $30 motion detector. So far what I learned is the support rushing through to close the ticket without a solution. The major concerns: - wind blows triggers Sound alert (level sets to “1” which is the lowest) - the camera detected the tree leaves motion - due to the excessive false alarms maintaining battery power becomes a high maintenance task Tech support's responded: I would suggest you change the location of the camera for it not be facing an area where there is direct strong wind.

I am having trouble with the motion and audio. Even though I turn the camera's off the camera will still record activity in the off mode.

If you can handle the hefty price tag, you will be hard pressed to find an easier, more powerful security camera system than the Arlo Pro. Basic installation and setup is a snap and thanks to the completely wireless and weatherproof HD cameras, you can easily place them almost anywhere with little fuss. They will sit on any flat service or attach to magnetic mounts (included). The hardest part is getting all the pieces and parts out of the almost impregnable retail packaging. Once you do, you will find you have everything you need to get going, including rechargeable batteries for each of the included cameras, a USB charger and cord and and all the necessary ethernet and power cables needed for the base station. Setup is as simple as plugging in the base station, attaching it to your router and individually syncing the cameras via a big button on the top of the base station and a little button on the top of each camera. Lights on the base station and cameras tell you how its going and when you are done. This package comes with two cameras but the system can handle as many as five. A smartphone based app (Apple and Android), which you download and launch before you begin, steps you through the process so it's hard to screw up. Once you are done, you can launch live feeds from each camera whenever you want, via the app, and set them up to trigger with the built in motion sensors, audio sensors (not preset but can be set up within the app). You can also set the cameras to only trigger during certain hours or even only if you are away from the house via the beta geofencing mode. Be aware the cameras work fine at night in night vision mode, but can be blinded by distant bright lights. The large square batteries that power the cameras are supposed to last up to 6 month but that will vary depending on how much you use them. (They arrive fully charged) The cameras don't come on unless triggered (or you ask for a live feed via the app) and only run for about 30 seconds. This is NOT a surveillance camera so there is no continuous feed. When cameras are triggered, the video is stored in the cloud (free seven day day storage from Netgear) or locally on USB flash drive or hard drive. Oh, I forgot to ,mention the base station has a built in siren, which can be set to go off when the cameras trip. The sensitivity for movement and the audio is adjustable via the app. As for aesthetics, they should especially please the Apple crowd. Everything is white and rounded. The base station sits on its edge and is about the size of a large paperback book. As for downside: Well some might find the batteries an issue but since they are rechargeable it's not a big problem. The only real issue I encountered was after setup, when the app said I needed to download new firmware. That was necessary for each camera and the base station and when the system came back up, one camera was offline and had to be resynced. The app also can be a bit glitchy sometimes and locks up or fails to respond properly. When that happens, just kill the app and relaunch it. But overall, it is very good, well thought out system that should serve the needs of most people.