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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 4,653 reviews
  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im happy with the purchase, I recommended if you need a quick and bery efficient security camara.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    full-duplex 2-way audio DOESN'T WORK

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT buy this device! You CAN'T talk through the cameras to whoever is in front of the camera. Volume is VERY LOW.....KNOWN issue, and tech doesn't care!!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Cristina,

      Thanks for sharing your review. For details on how to increase the volume on your mic, please read the following article: https://kb.arlo.com/000062422.

      Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Hard to hook up to wifi

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried for three weeks to hook up to wifi. Gave up and returned item for Ring.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Advertised battery life is a joke

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo advertises a 6 month battery life, but in practice it lasts more like 1-2 weeks. Pretty unacceptable, so I ended up returning it. Best Buy was great in facilitating the return.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello ArloCritic,

      We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. For recommendation about the raised issue above, you may check the tips on how to extend the battery life of the Arlo camera here : https://kb.arlo.com/291/.

      Again, we thank you taking a moment to leave us a comment.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my sons house. I had the previous version and loved them. His are far better than mine and don’t require a base station.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not thrilled

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery does not last more than a week if that! Says it’s in color at night but turns to black & white.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    From the first day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it is a great time for you and I can meet and the family and the kids will send us the

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Get a eufy instead

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras suck. Everything about them is awful. Unfortunately misssed the return period.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Joshua,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added to our Arlo cameras already in use. Wanted the 2 way conversation capability offered by the Pro 4 for use on our front porch.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful battery life, dies within a week. Can't connect to the live feed more often than I can. The device always shows disconnect/offline.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the geek squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, two installers did a great job, explained everything in detail, made sure I was happy with everything, thanks!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Arlo Pro 4 Wireless 2021 Version No newer version

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Pro 4 wireless This is the worst product in the market. The battery lasts and average of 3 days with minimum recordings. To go live view takes about 10 to 14 seconds. Arlo will make jump through hoop to send you a battery replacement. The resale value is less than 25% Credits where deserved recording are neath day and night. The Arlo App is reliable.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi ArloPro4,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Decent cameras, but don't do well in low-light.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to supplement the coverage around the house. While daylight quality is very good, I found them to significantly worse in handling low-light situations that my old Pro models, which I found bizarre.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello GummiGumm,

      Thanks for your feedback. We want to mention that with the camera's spotlight enabled, the camera will light up the area to give colored night vision quality. You can choose to disable its spotlight and use its IR lights for night vision in which your Arlo Pro camera is also using.

      Feel free to contact Arlo Support Team if you have any questions : https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Arlo Pro 4 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App is good but the battery only last for a couple of days compared on what indicated on the description that last for 6 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the least reliable cameras you can buy. The app logs you out several times a day, and will not save recordings while logged out (and thats IF they decide to save in the first place)

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi marissag,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    ARLO CAMERA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVE PRO 4 AND ONE WAS PENETRATED WITH WATER WHICH CAUSED NO VIZABILITY SO THEY REPLACED IT WITH NEW ONE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Execllent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the arlo Pro 4 camera. I like the features that it has. i will to purchase a second one but the price is on the high side

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    ARLO cameras are useless.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it! I bought nine cameras. Most of them don't work and the TotalTech service from BestBuy can't fix it. They are installed outdoors but don't work when it's cold. One camera does not work at all, another one does not save clips and another one says it needs new battery although it's connected to a power outlet that has power. One just died after a power outage and I can't get it to work again.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review and thank you for being such a loyal customer. We are sorry to hear you are experiencing all these issues.

      For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Mounts quickly to trees, on decking. Satified with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product if you wish to use their app. I however wanted it to connect to my alarm app

    I would recommend this to a friend