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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 4,653 reviews
  • Rated 1 out of 5 stars

    Mr

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They malfunction a lot. Will not advice anyone to buy these

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Samuel,

      We appreciate you taking the time to write multiple reviews on Arlo products and would like to address all concerns.

      Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Night vision, Video quality
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Really needs to use 5ghz

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I like this camera . The image is very good. It detects animals and humans and let's you know which one. Tested this out with my brother and then the dog. The camera identified him as a human and the dog as an animal.i like that is has a light and turns on when someone passes by it. Night vision is good and clear. The mic is good picks up noise well. The speaker is not that great mind you its in my hallway its quiet there. The base is cool its magnetic so you can position the camera in many angles. The app is nice not perfect but it works. My issue is the camera uses the 2.4ghz and not 5ghz. Connecting to it has a delay. Also when I try to talk sometimes it won't connect. It's a pricey camera but it's solid

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nice camera but no DVR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Cameras were sent back because it doesn’t have a DVR that comes with the camera.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello William,

      Thank you for taking the time to share your feedback. Your feedback will be shared with the appropriate teams for review.

      Regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Great app. Terrible hardware experience.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my father in law’s security in December. In February, it completely shut down. After hours of troubleshooting, we replaced the power cord and battery, and after severL hours, got it working again, only for it to die again 3 months later. Will replace with more reliable hardware from Ring.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Eddie,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Best home camera ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cameras that i bought! I lets me and my wife sleep better at night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I see you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves the purpose I bought it for. SECURITY and watching the coming and goings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo pro 4

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding quality and customization, I would highly recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear and great viewing area.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greater angle viewing area is a big deal over my older Arlo cameras!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lawful won’t connect to wick nor any other tech for that matter

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kailey,

      Thanks for sharing your review. We like to learn more about the connection concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Best shopping in best buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to shop at best buy, all the products i parched great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy left me without able to see any recordings. He was very concerned about leaving quick to his next job.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We are sorry to hear about your installation experience with Best Buy. Please refer to this article if you're not seeing any recordings: https://kb.arlo.com/000062661. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great camaras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great system works very well. I would recommend the system

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought and returned a total of 6 cameras for various reasons. Two wouldn’t connect, one quit working after a week. The website was not helpful and the chat bot told me I was not entitled to speak with a live person. I needed 4, ended up with 2 that worked, so I returned them and went with a different brand.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Camaras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and its very easy to use best thing I could of purchased

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Wouldnt want this again even if it was free

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worest system ever. Takes 25 sec to load the videos. By that point why bother. The batterys dont last long we even got a solar panel and it wouldnt keep them charged. So we took ours back and got a ring. Which was cheaper!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for sharing your review. The Arlo Solar Panel is meant to keep your camera charged, not to charge it from low to full battery. To help troubleshoot any solar panel issues, read this article: https://kb.arlo.com/000045870.

      To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.
      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these cameras, they are the first ones I have ever purchased.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not very good for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought the 3 pack. had a bad camera. returned and bought again. another bad camera. returned and went a different route

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello GizmoTom,

      Thank you for taking the time to share your honest review. Your feedback will be provided to our development team.

      Best Regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Run don’t look back

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forget these they have issues with the app not working properly.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Obone,

      Thanks for sharing your review. For further assistance on addressing Arlo app concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Older Arlo camera's are better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my arlo pro 2 better it is more sensitive and you do not need a subscription this arlo is adequate.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Nice deal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get all 3 cameras to sink up or firmware update. They seem nice but i moved to another

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Bestbuyer,

      We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.

      Regards,
      Arlo Team
      ^RM arlo_us