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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 4,653 reviews
  • Rated 4 out of 5 stars

    A bit noisy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with this purchase, but the Christmas lights moving trigger a “vehicle” notification of a car is in the picture when something else moves. I will have to play with sensitivity. I am also curious how the noise reduction (wind) would operate on the pro 5 versus this 4, as it is a bit noisy. So far, I would repurchase and am happy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras and notificarions are great, but beware after the free trial! I was unaware that after the free trial you have to purchase two prescriptions. One for updates/upgrades, and one for cloud storage (to view notification clips). Without these all you can do is view the live feed. My old cameras before i upgraded where wireless and i never paid for any prescriptions for the 4+ years i had them. Its a rip-off, if you ask me.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Frank,

      Thanks for your review. We will share your feedback to the development team. Subscription is not required, as you can use Arlo Cameras without. You can read more about it here: https://kb.arlo.com/000062312.

      If interested in a subscription, only one subscription is needed. For details, please refer to this article: https://kb.arlo.com/88.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    I like them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great so far. Simple set up. Very good application interface. Video is 2K! Works for me.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Amazing system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned several camera systems being a business and home owner. I love how they are wireless and you have the ability to pick the sounds and motions that you get notifications on! Definite game changer!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome security camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order this product for my mom Christmas, and she absolutely loves. I went back and forward on security camera system to get her, but I ultimately chose Arlo, because my best friend had one, and he raves about his.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pro 4 cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up and install works rely well, did have one issue with one camera after it was in use. Had to uninstall it and re install it and it is working well now. Working great and do like it at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my arlo cameras! We added an additional pro 4 and its been great! Amazing quality video and i love how it links with my existing pro 3 cameras!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hardware OK but has Software issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Arlo Pro4 recently and the cameras have been running for 5 days now. The hardware seems fine but still need a lot more time to test it extensively. Software issues that have been known but still are unresolved are: False motion triggers when linking with Echo Dot. 2-way audio will not work for Android phones (and I've read some IOS phones as well), I'm sticking with it since it works via web.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 1 out of 5 stars

    junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in these cameras. They are fine unless they go off line, which they will!! one wouldn't scan the code know matter what i did. And customer service is a JOKE, worst I have ever dealt with. Went to best buy , they said just call them they will pro send you another. no such luck, they have you jump thu hoops and still doesn't fix the problem. So now i have one that wont connect and one thats ok. so I'm paying a monthly fee for 1. then there is the solar charging, it says its charging but just keeps going down. JUNK. almost forgot, doesn't hold a charge worth a darn!!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi ANONYMOUS,

      Thank you for taking the time to share your support experience. Our team would appreciate the opportunity to review your case and assist you further. Please send us an email at askarlo@arlo.com and include a screenshot of your Best Buy review, the email address linked to your Arlo account, case number, and contact number (including your time zone).

      We look forward to hearing from you.

      Regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love these cameras, great quality videos, easy to use app and love that each camera can have its own settings and schedule. The wireless feature is the best and love that it is magnetic for easy mounting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic cameras!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was super easy and hassle free! Also got the solar panels and have not seen them drop even 1%. So I definitely recommend picking some solar panels up to minimize the need to charge them if you ever need to.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    outstanding image/video quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am blown away by just how good the images and video quality with my Pro 4. Our neighborhood has seen an increase in crime lately and I sleep better knowing that I have a good chance of catching bad guys with this camera.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Best camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third set of Arlo 4 Pro cameras to add to our camera fleet. These are the best on the market for multiple batches of cameras, so easy to install, amazing video quality and are very sleek. They are worth every penny!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little security system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system works well. With the magnetic base we can move it where ever it is needed. Install was quick and easy and with the solar panel accessory we bout to go with it, the system is does not require any upkeep or added wires for power

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked them and they were easy to set up but the 2k quality doesn't really look like 2k but maybe I just need to adjust some of the settings, but overall very good cameras with a very easy set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up the pro 4s which came in a bundle with the twin battery charger. The image quality is great and the install was a piece of cake. I was able to pair them with my arlo hub from my arlo 2 camera system

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Arlo pro 4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and picture just wish for the money that the zoom wasn’t so pixelated.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 4 out of 5 stars

    Nice camera with good motion detection.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice camera with good motion detection. Good quality and activity zone feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo 4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo 4 wireless cameras. Easy to install and set up. I recommend getting the solar charger.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Consumer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life with little activity last less than two months. Arlo support is non-existent, purchased a second Arlo Pro 4 and after three weeks of unsuccessful resolution from Arlo support was unable to sync up the second camera had to return the camera. Camera has good quality during the day, night vision the quality is not good.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Buyer16,

      We appreciate you time in sharing your feedback about your Arlo Pro 4 experience. The battery life of your camera approximately lasts up to 6 months with average use. Its battery life may drain quicker than expected with heavy usage and other factors that may contribute it. See tips here : https://kb.arlo.com/291/ to learn who you can extend its battery life.

      To help you with your concerns, please contact Arlo Support Team here : https://www.arlo.com/en-us/support/contact.aspx. We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us