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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 4,653 reviews
  • Rated 5 out of 5 stars

    Works great. Easy install.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working as expected. To many false alerts with Ring. Zero false alerts so far but its only been a week. With Ring i was getting them nightly so cheers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    like connection to wifi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wifi connection throughout house and outside and is easier placing these wifi camaras rather that being limited to where the hub is connected.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Can't even connect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was absolutely frustrating to connect this thing to my iPhone. You gotta scan the QR code, enter the wifi name and password, and wait for a ridiculous amount of time until it shows "No cameras were found". I tried using different WIFIs, tripple-checked the password and SSID, and tried at least 5 times, still not working. I tried ask for help but it says I'm not eligible for contacting support agents. I read their instructions and they are absolutely useless. WILL return and I will share my experience to all my friends. Ridiculous product

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.

      Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.

      Regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great security addition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an odd occurrence in our driveway which led to the purchase of the arlo cameras. Now we know everything that goes on in and around the house.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    arlo pro 4 not ready for primetime

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought a 2 pack. 1st camera is decent. second camera stopped charging after 3 weeks beyond the return policy. i will never buy arlo again

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Right On!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is "Peace of Mind" and easy to use. I have 4 cameras total covering all my outside doors and 1 place hidden out of view in my house

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Choose a different Arlo series

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I may have saved money with the sale but once I installed the Pro 4, I found out that I had to pay $13 per month to receive the security notifications when I am away

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Should of upgraded sooner.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the first gen with a base station and mad I didn’t do it sooner. Love there is no base station my wireless coverage is way better then the base station.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best home security outdoor camera so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did research a lot about home security outdoor cameras...also got many suggestions from friends and family....but thanks God that we bought Arlo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must have for any homeowner!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best home security system ever! With this system you can get rid of the watchdog, because this system is all you need for your home protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and simple

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easy it is. I love there is options for local memory storage and not forced on cloud. Quality and tech is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Advancements from the Pro 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the Pro 4! The added light is a big security upgrade vs the Pro 2 and the updated mount on the Pro 4 enables increased placement precision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the video quality.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hardware and decent app. I get tons of notifications and I wish it was easier to get custom notifications but at the moment I love this system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4 Bundle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arlo Pro 4 purchase was a great deal (on sale). I couldn't be more satisfied with the cameras, the easy install, and the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have bought sooner and the techs that set it up for me were awesome, I would definitely recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security with ease

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that these camera's have 2 way audio features. Now I can talk to whoever is on my porch and I can check-in with family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall amazing camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see it when I leave also like the light feature gives me light in front door overall Arlo been killing the game with cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4 Pack

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Had One of the 3 Cameras up and working within a few Hours after battery charged. We're really glad we bought the 3 Camera Arlo Pro 4 Pack

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Too Much Money and Lack of Support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these cameras and they're off to a bad start. One camera kept making a shutter/clicking sound while charging it and it still doesn't work. The camera went offline, so I removed the devise , tried to reconnect it and it has reconnected, although it chimes. The app says can't find camera. I didn't try the 3rd camera b/c I wanted another close by relative to use it. Support directs you to a bunch of articles that lead to no where. Read the manual that say connect camera directly to router, still no luck. I feel like I bought a box of junk.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi PrimoDonald,

      Thank you for taking time in writing your feedback about your Arlo Pro 4 camera experience. We would like to further assist you and ensure that your settings are configured to meet your expectations. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 2 out of 5 stars

    No power supply adapter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that I open the box and look to charge the battery but guess why no power adapter included only a cable . Never paid $200 for something that comes with a charging usb cable but no adapter it’s like buying a laptop without the power cable . The Manuel page 75 Telly you to use the cable and power adapter that came with it but when you look inside your box there is no power adapter . Why not charge me more and inc an adaptor . All these reviews and no one mentions that there is no power adapter inc and you need a 9 volt one . So now I’m left looking to order a power adapter . Thanks for the excitement I had of opening a box without a power adapter .

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Nothappy,

      Thanks for your feedback. We'll share your feedback with the internal teams. To assist you with the concern you mentioned above, please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us