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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 4,653 reviews
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a good option for the houses, works excellent and had a good image quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price! Very easy to connect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’d Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Arlo camera system technology.,system

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly charging my cameras, they don’t even last a week. Video quality is ok, night vision is not good

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Maria,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cameraz

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture and footage but the cameras pick up every car that drives by and drains the battery very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job nicely. However, not receiving too many alerts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome but must super duper wifi signal or there is a very long delay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great with signal strength, had them mounted in front and rear of house and had no connection issues

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Return this item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Arlo before and love it. They stopped supporting the unit that was still working. The new design is not good. The unit would not stay in the housing for some reason and the battery life on the units drained really fast. To use the monitoring service was going to be expensive and the support is horrible. Could be a bad lot... not sure but truly disappointing.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Barbara,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Good picture day and night

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is a good addition to the cameras I already had. Good picture day and night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had trouble finding a camera system that would connect to my internet and finally found these work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outside camera

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Makes me feel more safe and secure in my house

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Decent enough but a little overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is decent if you have the bandwidth. I still have the same problem with them not reconnecting after a power outage. The original pros suffered from the same issues even with the base station.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, and it's working very good. Quality from Video is good, as well.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Unsatisfactory

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried many times but could not get cameras to connect. Called Arlo support several times, but really got an answer as to why. Just came back from Best Buy to return them, but was told they would not accept return as it was outside their return policy of 15 days! The cameras do not work! I’ve bought many things over the years from Best Buy, but after this I highly doubt I will ever buy anything from Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      We want to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    ARLO PRO 4 $

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less in price than direct through ARLO. Second purchase of this package from Best Buy after purchasing the first through ARLO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, would recommend to any person looking to protect their house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brainer. Just get it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hame changer for ahopping Best Buy. Has paid formitself at 10x

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo secure cameras

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Captures great audio and picture. Easy to set up and use. Only negative thing I have about this product is that battery life doesn’t last long.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo Pro 4 Cameras

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Arlo cameras are not as good as reviews say they are. I feel they do not focus as good as they should. Batteries do not last very long. At most maybe 30 days and where I have them located they do not get a lot of use. After getting tired of climbing a ladder to get the battery to recharge all the time I purchased solar units to try and keep the batteries charged. They also loose the WiFi every once in awhile and while looking for the WiFi connection again the batteries go dead. They are a fairly good wireless option for security. Also remember you need to pay a monthly fee for all the uses of the cameras

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi OldPerson,

      Thank you for taking the time to share your feedback. We would appreciate the opportunity to work with you to address the concerns you shared above. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team may follow up with you directly. We appreciate your patience and understanding.

      Thank you,
      Arlo Team arlo_us