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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 4,653 reviews
  • Rated 2 out of 5 stars

    SAVE YOUR MONEY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a while and you would save your money if you buy the Ring cameras. These appear to record in the beginning but it’s just a hook because as soon as the three month free trial ends they want you to subscribe to a monthly fee and who wants to pay another forever bill. The cameras work with your wifi so if the service is not working you have no idea what’s going on around your house. Also, it’s too slow to capture someone that is walking fast.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found these to be Easy to use, quick to set up, with decent reception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras. Clear. Easy to use. Only down fall is can not connect to Alexa Device. Issue with Alexa.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and installation but product doesn't work to full capacity unless you subscribe to the cloud service Very disappointed

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Michael,

      Thanks for your review. We will share your feedback with the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Operation feel safe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel a whole lot more secure with the Allo pro. 4. Camera system. Thank you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointing quality.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I waited too long to install the first camera and now it is too late to return. There is limited technical support beyond a glorified off shore call center. The camera’s night vision, night motion and night recording are of very poor quality, when and if it detects motion and records. Day time motion sensitivity needs to be dialed down to avoid every leaf movement being identified as a person. Audio had to be turned off to avoid recording every time a bird chirped After multiple on line chats and emails the canned responses offered no remedy. The last time I sent detailed information of me following their recommendations through the web site, the Arlo server went down and it was rejected and lost. Their latest proposed fix was to move the camera and connect it to a different WIFI. I haven’t decided what I’m going to do with the remaining 2 cameras. The App is not very user friendly. I can not recommend Arlo cameras based on quality, performance and lack of qualified technical support. Check responses made here to negative reviews and you will understand. Just for a comparison, I have a Ring doorbell which works flawlessly with better quality performance and recording at a fraction of the cost.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Roland,

      We would like to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Ring Wire-free Interior Camera Bundle Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation process went on without a hitch with the Best Buy agent Roman. He was very knowledgeable and helpful with discussing how the interior Ring wire-free cameras work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleep great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This help me so I can feel safe and sleep well it's like have eyes on you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Spotlight for home monitoring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wrote a review and my cat deleted it. So now just simple review. I like it. Easy to install with magnetic mount and also free three month recording. Later you can get a monthly prescription which for one camera was reasonable. It goes up a little if you get two camera's or if you want higher resolution. I bought a separate mount but have not installed it yet. But will because I dropped the camera once already taking it down from magnet.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Batteries die fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are nice but the only issue is the battery, the battery dies fast. Within ten minutes it went from 100% to 85%, not liking the idea of having to take them down constantly to charge the batteries.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Best Deal ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price on this anywhere sense these cameras came out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Watching your back

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a huge arlo fan! This was an add on to my other set! It's nice having piece of mind when your home home!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Complete junk and horrible customer service!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute junk camera system. After 6 months 2 of the 3 stopped working. 2 of the 3 the battery lasts less than 16 hours even with the Arlo solar panel connected. Been trying to get the 2 replaced via warranty and Arlo will only replace 1 at a time, leaving the security of your household at risk. I will NEVER purchase another product from Arlo ever again. Save yourself cash and buy zmodo cameras on Amazon, they last a lot longer and they are wired so you don't have to worry about battery life. For $500 you get either 3 Arlo cameras or 20 zmodo cameras

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kris,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. Your homes security is a priority for Arlo and our intention would never be to leave your household at risk. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you or contact the rep that is currently assisting you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    Never again

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate the quality. It was supposed to be good but it’s blurry and doesn’t catch stuff half the time. And catches stuff that it shouldn’t . Have to constantly have notifications off. Wouldn’t buy again. I know a lot of people with blink or ring that is way better. The microphone sucks on it as well

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Good Luck With Total Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with product but total tech installation is a joke. The technician failed to show for two scheduled appointments. Tried calling but never responded to text or voice messages.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Reggie,

      Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Arlo pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery not as advertised, video quality issues, audio quality issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading product. Do not buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely useless without the subscription which at a minimum is $9.99/mo. For how expensive the product was, I expected more. I feel completely misled. They give you a free trial of their security service that automatically starts so you aren't aware of this nuance and then it ends after the return period is over, so now I am stuck with a useless product and out hundreds of dollars. Without the subscription, you get no recordings at all unless you press a record button while live streaming. They don't make that clear even when you try to look it up. I don't recommend this product.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi User,

      Thanks for taking the time to write a review. We will share your feedback with the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Good price and fast delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for! Good price and fast delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Arlo Pro 4 Camera is a Great Camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Pro 4 Spotlight Camera is an excellent Camera. In fact, I have 5 of them surrounding my home. My only suggestion is outside speaker quality and volume could be improved a bit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I buy this cameras I feel security on my Hause

    I would recommend this to a friend