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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 4,653 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Great then Useless

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great while it actually worked. Until the Wi-Fi had a disruption and the characters never reconnected. Of course they would go out and NOTHING would work to get them reconnected as I was headed out of town. Geek Squad trouble shooting didn’t work, Arlo trouble shooting didn’t work. Absolutely useless. Of course, next day service from Geek Squad is impossible so all I can hope is nothing happens around my house while these useless cameras are not functioning.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Taishea,

      We would like to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Worse shipping and delivery ever.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the product!! Though the delivery or i should say the packaging or shipping department is very unprofessional. They didnt even put my camera system in a box and then the delivery driver just thru the box up the stairs hitting my door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CCTV camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s such a good working servilance camera our family love this camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro4 Spotlight Camera Security Bunles

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our purchase and very satisfied with the product. We still have a little to learn navigating it but are happy with our choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo - Pro 4 Spotlight Camera Security Bundle

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a house warming gift for a new homeowner and they love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050B -

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    l just love this a lsome great item thanks so very much great vaule item will buy again and again thanks so much l just love this a lsome great item thanks so very much great vaule item will buy again and again thanks so much l just love this a lsome great item thanks so very much great vaule item will buy again and again thanks so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great multipack and great price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great multipack for the price. I prefer the “security mounts” as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras, so far still have a lot to work with. Give me another survey in three months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome cameras and easy to connect to Wi-Fi also the app to use them is also easy to navigate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. I would recommend to anyone. I bought three and recommended to my friend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    POOR QUALITY CONTROL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not recommend, quality control in non-existent. One of the 3 cameras wouldn’t pair or even factory reset so I had to box it up and had to return to another store since it wasn’t in stock at the original store I purchased it from. After doing an exchange all 3 cameras paired, except now 2 of the security mount screws do not unscrew and keeps spinning which prevents me from locking the cameras into place. SERIOUSLY?!?!?!?!?!?!?!?!?!?!?!?!?!?! If I’m paying over $660, ARLO NEEDS TO CHECK THE QUALITY OF THEIR PRODUCT!!! Am I annoyed? YES!!!! Now I have to box it up AGAIN and return for the second and final time. YOU ARE WASTING MY TIME ARLO!!! Time to find a different brand.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi ANNOYED,

      We appreciate you for sharing with us your experience in setting up your Arlo Pro 4 camera system and would like to assist you with the concerns mentioned above. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery charge for 2 days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like the cameras and I will be returning due to having to charge the batteries every 2 days..

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Larry,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo and Yae lock purchase, plus a singring camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased Arlo PRo and a Yale electronic deadbolt, after consulting with one of the staff. Very good support, once we got to a knowledgeable salesperson

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Would recommend to anyone looking to take there security into your own hands!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bundle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security bundle with a peace of mind when you go to bed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value multipack security camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome multi camera pack - best bang for your buck if you plan to buy Arlo.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor Battery Life

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is awful. I'm up and down on the ladder every month, which is not going to work long term. I adjusted settings to minimize battery use and it did not help. Do not waste your money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    constant battery upkeep

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    video quality is really good but the battery upkeep gets tiring for all the ones attached. I will get wired from now on.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. You may also purchase a 25 feet magnetic charger or a solar panel. Please check our website for more details: https://www.arlo.com/en-us/accessories

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Seeing is believing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding picture. Couldn't be happier! Was really easy to setup and sound was better than expy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras work really well. Real easy set up and very clear

    I would recommend this to a friend