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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 4,653 reviews
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept doubting about the cameras but it ended up buying it & I'm glad i did.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Classic & Dependable Home Security System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all of the competitors in the home security market, Arlo continues to improve it's hardware and software capability. I bought my first Arlo system in 2012 and it is still working and reliable. It is nice to find a security system that allows newer cameras to work with the original base and older cameras.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery life is a Big NO

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The batteries are weak and will be discharged in less than a week. Bought a solar panal for the camera to help with the charging and guess what? not a full 24hrs later and the batter is at 45%. Imagen climbing up and down the latter to charge the batteries every couple days. Do not buy

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Stevan

      Thank you for your review. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best Regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am unable to write a review, because I exchanged this item and chose another type of of outdoor video camera.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I love it works great in my home. I can see everything crystal clear

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy camera placement and operation.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless cameras are easy to install and operate. They can be easily repositioned and adjusted until you obtain the best view. They offer many options such as excluding animals etc.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    baby batteries????

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    read the small print. the batteries are very small. certainly not the standard nor the xl's. now i know why the price was so good.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jerry,

      Thanks for sharing your review. The battery for the Arlo Pro 4 can last 3 to 6 months with average usage. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Quality tech let down by poor UI and tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo is not what it used to be. The ease of use and the ability to simplify home security has been lost. There is no one to talk to besides people trying to upsell you while in trial before they will offer help. Cameras stuck cycling trying to connect only to time out with no live help only referrals to forums of other dissatisfied customers trying to cobble together acceptable solutions.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi ConsciousTechCitizen,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great camera. App could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a Arlo Essential and appreciate the quality and flexibility. I bought this for a more detailed monitoring of key areas in front of the house, especially at night. It has outstanding picture quality and good options for control. I believe that the Arlo app is a bit difficult to use and configure and their pricing is not as good as Nest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a good resolution and my mom feel secure with the camera at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered through Best Buy because even with Arlo 50% off offer, it was still cheaper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Clear. Bright cameras. Connect easily to your internet 3 months free trial , too bad after that Arlo wants you to charge fee. Check Google Nest , they do not charge I will not buy on the basis you pay monthly recording fee on the top of your security system fee

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! I turn the light on and off to scare random animals off our porch at night when the motion sensor alerts me they are there.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    A++++ puchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box they were super easy to hook up just follow the instructions. Have allready recommended to my friend to look into getting a Arlo setup and he's happy with his too.. My only gripe is that sometimes they tend to disconnect but I'm hoping after getting my wifi mesh set up that will solve the issue. Looking forward to adding more cams around the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera review

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These camera are very good quality and have long battery life.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery gets stuck

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased July 2021 and no longer useable. Battery on all 3 gets stuck in the housing, support replaced one 12 months ago, stuck again. Was using a small suction cup on the front for sometime but can take 5 minutes. Done with Arlo.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We like to learn more about the battery concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security system! I feel safe and comfortable having it

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera set easy to use. Good at day and night

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Bundle

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will give you a piece of mind when you're away from home. With the high resolution you're able to see things clearly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid these Best Buy-specific versions

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I would have read the reviews first. Let me say I've had 5 Gen 1 Arlo cameras running for 10 years with overall generally good performance. These Arlo Pro4s are apparently a package specific to Best Buy and have been very buggy to say the least. The most important feature of Arlo is Animated Preview -- this is where a snapshot of the recording is taken and sent via a Push notification, email and appears on the Device list of the Arlo app. I rely on these as they will almost always give you an image for example of your Amazon package being delivered. Unfortunately it only works when it wants to - and usually not at all - which defeats the purpose of a security camera. I am getting notifications of recording however I can't go back and see the activity as I used to with my 10 year old Arlos. I didn't realize the return window expired already so now I'm stuck with garbage. Most likely will re-install my older cameras and use these only for live viewing spots. Ughhh. Avoid at all costs - no wonder they are over 50% markdown.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us