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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 4,653 reviews
  • Rated 5 out of 5 stars

    it's very efficient and the battery is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it , it's very efficient and the battery is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best security system for your house to keep an eye into your sorroundings and to keep unwelcome guess from your house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo - Pro 4 Spotlight Camera Security Bundle - 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you and This is rally helpful for the security

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use. Geek squad set up and knew what they were dong. Right on time and got to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WorriedMama

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the security cameras. It is extremely comforting to check in on our property and see that everything is secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Combination!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal I found. This beat buy exclusive bundle with extra batteries and security mounts really is the best value around!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best purchase ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great experience at best buy clerk helped me choose the best product for my home

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    False Advertisement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does NOT work with the base of other arlo models like they claim. You have to have a subscription for these to be useful. No wonder they offer a temporary free subscription, so that by the time it expires and you find out, it'll be too late to return.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello UnSatSFyd,

      Thank you for taking the time to share your review. We want to mention that there are several benefits of having an Arlo Subscription detailed here: https://kb.arlo.com/000056583 Additionally, we also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Waste of time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is complete garbage. If i could give it zero stars that wuld still be too many. Dont waste your time. Couldnt even get it to connect to see if it even worked. Their tech support is a joke. This system is not easy to set uo as advertised. If it dosent connect the first time retun it. Should not take houra amd hours of the same thing over and over to get nowhere.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi TheDirtGuy,

      Thank you for taking the time to share your Arlo Pro 4 product and support experience. If you are still requiring assistance, please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review, case number, the email address linked to your Arlo account, and your contact number.

      Regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Great video, terrible battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could return it. I purchased this device and requested Geek Squad I stall. It was pushed back due to the weather twice. Once it was installed the camera died less that 24hrs later. I would not recommend this camera only because of the battery. It’s trash and the suggested battery reading Arlo provides doesn’t solve the issue of the battery being trash.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi chelle,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo to go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlos always been great. Prices are a little high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good security system for the money. Got it on sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Arlo cameras . I have had them for years and just added three more cameras. Love the upgrade !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used them yet. I have older Arlo cameras and they have been great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this is great camera and easy to use and set up. The only reason I do not give a 5 star, is the battery does wear down quick, but overall, this is a great cameral.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    nice, 95% of the time..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice images, easy to set up---but they sure don't work when its COLD...i.e. under zero, don't count on them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can see you

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great, i greet all my delivery drivers as Darth Vader

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Camera review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery runs out very fast and I haven't really figured out how to use it the right way. Maybe my street is too busy and I pick up too many people.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    OK Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Arlo camera and had a hard time installing because instructions were not transparent. When you need to scan QR code, you need to turn the camera around so that the front side is facing the camera. Had good quality but was a little slow on notifications. I also purchased a competitor's camera that was very easy to install, included a home base, and does not charge any monthly fees. No need to purchase the home base separately to achieve this function.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi NotAnArloFan,

      Thank you for taking time in sharing your feedback about the product. We would like to learn more about the trouble that you are experiencing with your Arlo system and assist you further.

      Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Constantly goes offline - Terrible Device

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly goes offline and never comes back online, until I remove the devise from my account, physically pull the battery, then add it back to my account. Terrible device!!! Especially if using it for a location where you are not... Spent more money on gas to reset it, than all my camera put together. Love the functions, however my Pro 2s never have a problem.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448. If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us