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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 4,653 reviews
  • Rated 5 out of 5 stars

    Hl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exc Products working well with wifi , batteries are lasting long

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4 Spotlight Camera Security Bundle

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save a bundle with the Arlo Pro 4 Spotlight Camera Security Bundle . Great deal only at Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Effective for the purpose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine so far, especially in the daytime. No issues. The light at night doesn't reach very far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Horrible customer support

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great until you run into an issue. The product itself is great. But, Arlo does not offer any live support should you run into issues. I had an issue with subscription activation and they do not offer phone support nor email support. It is only available via chat. If you take longer than 3 minutes to answer, you’re immediately disconnected and have to try again. Just do not buy!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. For further assistance on addressing the concerns with your subscription you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    My Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly for seniors. Great coverage!! Love this project….

    I would recommend this to a friend
  • Cons mentioned:
    Mounting system

    Rated 5 out of 5 stars

    Great addition to my fleet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Only off thing is the mount it came with. It's a weird magnetic mount. It has held up, but I'd rather have had it come with the security mount the bundle had that I purchased a while back. I do love that you can continue adding more and more cameras. Very nice indeed overall!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo is so easy to operate.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Pro 4 is he BEST security cameras on the market for the money. I made the mistake of going with another wireless system that was nothing but problems. Had Arlo before that, will NEVER MAKE THAT MISTAKE AGAIN... This was our second purchase for a total of 6 cameras. Had 5 the first time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good camera that could be better if Arlo was bette

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is well built. Arlo app is glitchy so sometimes it works better than others and arlo backs you into subscriptions. 4 stars over all.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery Life / Camera Quality Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life and camera picture quality are bad - need improvement.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi James,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks Best Buy also love the way the camera lock in the mount

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Wouldn't connect to my (2.4 Ghz) wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Separated my wifi into 2 different channels so I could connect to the 2.4 ghz, but these Arlo cameras couldn't connect to my wifi. Reset my wifi to one channel and tried Google Nest cameras instead, and those work perfectly. Not sure why these get such great reviews, but I ended up returning them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Better than pro 2...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...but battery life still isn't anything to brag about. For high traffic areas a power source will be a must have for this camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    security

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up for the money. Best Buy staff recommended it and i am satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo pro 3 floodlight and Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my Arlo cameras .. wouldn’t be without them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good set of cameras for checking in on the place. Sensitive to bees, moths, wasps etc. which means they pick up a lot of motion

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already Arlo cameras. There nicer than the order one's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely good deal on price and quality of this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my cameras I feel so much safer at home knowing I can see every angle of my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So user friendly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo always connects easily, the free cloud trial cannot be beat. The image is best when in bright light or outside. The low light settings are excellent, image not as good but better than average. Arlo doesn’t miss a beat.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive and inefficient cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras suck. I spent $1000 on Arlo cameras that don’t even record correctly. They only capture the second half of any motion. Example, I am trying to see which neighbor allows their dog to poop on my yard. When I finally think I caught the person I can only see them walking away I don’t understand why it does not record as soon as they come into frame. Stay away waste of money with Arlo

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi TheWorst,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team