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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 4,653 reviews
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    I would purchase again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item due to packages being stolen off of my front porch while I am at work. This product is excellent. The image is clear and you can zoom in and still see clearly who is outside your home.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Air Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera for the price, however the battery life could be better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Terrible set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions on use is terrible. No guide to set up the system.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. Instructions on how to set up your Arlo Pro 4 can be found on the Arlo Secure app or by reading the following article: https://kb.arlo.com/000062755.

      For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 3 out of 5 stars

    Decent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good I can't complain they are very sensitive but seem to work and hold a charge fairly well

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Patron,

      Thank you for taking the time to share your review. Your feedback is much appreciated and it will be shared with the appropriate teams.

      For assistance or additional information, you may navigate to Settings > Support for the service options available to you.

      Best Regards,
      Arlo Team

  • Rated 3 out of 5 stars

    Didnt go so well

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt always work well. Someone shined a flashlight into the camera and it went blind then stole the canera

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Pmegf,

      Thank you for sharing your experience. We are sorry to hear that your Arlo Pro 4 camera was stolen and we recommend checking if you are eligible for our Arlo Theft Replacement program: https://kb.arlo.com/000056563
      If you need further assistance please reach out to our Support team by visiting: https://www.arlo.com/en-us/support/contact.aspx

      Regards,
      Arlo Team

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not as long as advertised. Other than that, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    added to my existing setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added these to my existing Arlo3 setup as i wanted more camera's. Works great, plus i needed an external battery charger which this bundle included

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Useless wireless camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras keep going offline if they are disarmed and the only way to make them work again is removing the battery, this is completely useless if you are not home and very annoying to do. I don't recommend this brand to anyone.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,
      Thank you for taking the time to share your Arlo Pro 4 experience. The next time your Arlo Pro 4 camera goes offline, we recommend trying these troubleshooting steps detailed here: https://kb.arlo.com/1133448 For additional information or assistance, please visit the Help Center via the Arlo App > Settings > Support.
      Regards,
      Arlo Team

  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Best cameras

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras ive been having trouble with neighbors as i had a feeling they were scarying my dog so i put cameras and mam that was a relief no problems records at any motiong great love them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok video quality, and delayed notification with motion alerts. I expected more from a camera in this price range.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Tommy,

      Thanks for your feedback. We would like to further assist you and ensure that your settings are configured to meet your expectations. Please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Rated 4 out of 5 stars

    Great Cams

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall Wi-Fi camera. Easy setup and user friendly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ARLO SCAM!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute scam... cameras work great and are clear, but what they don’t tell you is that after 3 months they turn off the ability to record any video and force you to buy a monthly subscription if you want to even see what’s going on during the feed. Extremely disappointed.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Say No To Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your $. Arlo doesn’t stand behind it. Their customer service is worst tech support. 2 of the 4 cameras we bought don’t work. 2 hooked up to system. Too much $ for poor product. When you get a tech they have one script & they make you repeat the steps endlessly. Won’t replace these 2 cameras

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello SayNotoArlo,

      Thanks for sharing your feedback about your support experience. We want to look into the trouble that you are experiencing with your Arlo system and assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model of Arlo is a great idea not needing a base station. The quality is great. Better than the Arlo 2's we have which are of exceptional quality also. Put these on my construction jobsite after a theft.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mountings are not flexible enough Batteries are not lasting long

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Arlo,

      Thank you for taking the time to share your review. Your feedback is much appreciated and it will be shared with the appropriate teams. For assistance or additional information, you may navigate to Settings > Support for the service options available to you.

      Best Regards,
      Arlo Team

  • Rated 3 out of 5 stars

    Not visibly clear at night

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not clear at night like the ones I have. Wish I can return it.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      HI ChiE, Thank you for providing this feedback. Please make sure you have a strong wireless connection. If the cameras are too far from your base station or WIFI Router you might receive some artifacts or issue with live streaming. Regards, Arlo Team

  • Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Pretty easy to set up. I installed on wood siding and the screws were a little small. If you drop one it might be hard to find in the grass. I ended up using my own screws.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no regret in ordering this and getting these cameras, they are working great so far and i have no issues so far, good job in everything that took place in getting these thanks again.....

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good product but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras work well and are reliable. The image quality is also great. If you purchase the subscription you can get notifications about animals, people, vehicles and motion.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works proper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a proper experience with the cameras, I think price and value go hand in hand. They do everything I need. I purchased different models and they all work proper to the current technology

    I would recommend this to a friend