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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 4,653 reviews
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently got the Arlo Pro 4’s and have not been disappointed. The set up was extremely easy, the app is intuitive, and the experience is great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok cameras. Not the best. The light on them are kind of week. Doesnt light up a big area

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi beebarf,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    N/A

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras were easy to install and are working fine. We are satisfied with them. Also the representative that helped us, was able to answer our questions, and that made our decision easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo - Pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new features with this camera. No more running through batteries as this has a charging cable. Love the auto zoom function and the spotlight comes on in the dark when there is motion.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are exactly what we were looking for, and function exceptionally well. Arlo support is good too, as one camera that failed but still under warranty was replaced for free.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Regrettably

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batteries do not hold charge even shutting down cameras during the day. This pkg is not good for older folks. Climbing a ladder summer or winter is not good for 79 year old to change battery.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      We understand your concern and thank you for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Pro

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the Arlo. Easy to use and picture is good. The only thing is they dont like the cold winter months unless they are plugged in

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 1 out of 5 stars

    TERRIBLE DO NOT BUY

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Video quality is amazing but camera’s will not connect and stay connected we had them working for a bit hut they just don't work period now and arlo offers no help they have terrible customer service

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kyle,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo - added piece of mind

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are a life saver! These definitely help me knowing I can see exactly what is going on at all time, picture quality is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the total wireless and easy installation of this camera system, very easy to set up and love the activity zone for each camera, these cameras are loaded with options.... Thanks again

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Worth it for my piece of mind

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased theses cameras for multiple businesses and love what you get. Super impressed with this latest model. They have amazing video quality. Going to add a few more soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and pretty much straightforward instructions. 2K Angle and zoom in are great also! Long lasting rechargeable battery and App.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love arlo! You can view the camera anytime. Easy to set up and install. video is great even at night. Would recommend this to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Very good security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras mount very easy and provide very clear videos. The spotlight works well but not as bright as our Arlo floodlight cameras. Overall I would recommend these cameras.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ms

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to be woking ok, except camera quality sucks, hard to believe it is what it says

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello mommy,

      Thank you for taking the time to share your Arlo Pro 4 camera experience. Your feedback will be shared with the appropriate teams.

      Regards,
      Arlo Team

  • Rated 2 out of 5 stars

    Not the newest version

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading reviews i decided to go ahead and purchase this. The optional magnetic wall mount that every one seems to be talking about was kind of a cool feature in my opinion. I bought it, unwrapped it did not have magnetic wall mounts or a gagnetic charger. This seems to be an older version that is beind sold.. Disappointed And returned.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Returned,

      Thanks for your feedback. To ensure that you will get the magnetic charging cable in your next purchase, please check the "What's included" section and see if Magnetic Charging Cable is included in the kit.

      Let us know if we can be of assistance with your purchase by contacting Arlo Support Team : https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big mistake to buy this camera. Battery charge doesn't stay long. My one camera is out of order already not even six months.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Pro 4 Spotlight works well. Battery life could be improved.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking cameras but they did not work with my internet. I believe you need high internet could not connect the app with my phone

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello AnaheimShopper,

      Thank you for taking the time to share your Arlo Pro 4 Spotlight camera. If you are still needing assistance with your Arlo Pro 4 setup, please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review, case number, the email address linked to your Arlo account, and your contact number.

      Regards,
      Arlo Team

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not in use. Very complicated for old folks. Constantly changing batteries. Did everything possible to save battery drainage to no avail. So that was 400.00 wasted.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Sabrina,

      Thanks for your review. To improve your device's battery life, we recommend trying the troubleshooting steps detailed here: https://kb.arlo.com/291

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team