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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 4,653 reviews
  • Rated 5 out of 5 stars

    2 is Better than 1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras a great Easy setup Easy install Great camera detail Great camera identification Great object tracking Great Storage Great Discount So impressed we bought 2 sets!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Lost $500

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cámaras could not connect to the internet. I switched to a 2000 megabits and only one of the three cámaras connected. I cannot return them so I just have to take a huge loss of $500

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jose,

      We want to work with you to address the installation concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Missing Footage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When on battery and WiFi, cameras don’t capture enough footage. There is a lag between the start of an event and when they start recording such that I often only get half of what happens.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Rich,

      Thanks for your review. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support.

      Best regards,
      Arlo Team

  • Rated 1 out of 5 stars

    These cameras are Sub Par and Ineffective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Arlo Pro 4 cameras do not function at the same range as our old Arlo 1 cameras. There are no videos saved, when Arlo 1 still has a week of video history. Arlo pro 4 is so stupidly sensitive that setting motion alert to 10% would still result in the camera picking up small leaf and flag movement. Your Best Buy return policy was shorter than the camera benefits lasted, so now that we know we are not satisfied we can no longer return it. We are deeply upset at both Best Buy and Arlo for selling and providing such a poor product to us.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Pamela,

      We want to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Unimpressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batter life is less then other wireless cameras available

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Ozarklab,

      Thank you for sharing your feedback about your Arlo Pro 4 experience. The battery life of your camera approximately lasts 3-6 months with average use. For tips on how you can extend its battery life, please check this link : https://kb.arlo.com/291/.

      If you need further assistance, contact support at https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my back alley specifically because it didnt need the Arlo hub like most other models do. It has a good picture and bright spotlight. Easy to set up and durable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good camera with great automation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera. Great picture, nice automations. Latency is slight.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't installed yet. I'm sure the product is wonderful but I'm not liking the service at this point. The service tech expects us to wait around for 8 hours to show up and then cancelled 5.5 hours into our wait thru an email. in his email he said there would be a 3 hour wait window. The rescheduled date again was for an 8 hour wait window and the date didn't work for us so had to call to reschedule. Was transferred twice and put on hold for another date with a 6 hour wait window. Apparently my time is worthless! Considering cancelling the whole order and returning the products to go somewhere else.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Jdcasey,

      We are sorry to hear about your support experience and appreciate you for sharing this with us. We would like to learn more about your concern so we can assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Pro 4 Spotlights

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that you can see updates on your phone and you can speak through them as well and it's pretty clear on the video it takes. I would definitely recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo WiFi Cameras - Excellent Home Addition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment for the home. Installation and set up a breeze. User friendly app to view cameras. Excellent picture quality and not bad for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Worst Support System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Support system is not helpful. Can not share video from camera with members of the family. Battery lasts only four-five days even though product description says it lasts for months.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Poonam,

      Thanks for your review. To have more than one user view the camera simultaneously, use the Grant Access feature. You can read here to learn how to use this feature: https://kb.arlo.com/000039106. For further assistance, navigate to Settings > Support in the Arlo App for available service options.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Awesome upgrade from the Pro 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up on my Oribi Wifi system. The 2K video is a really nice upgrade. Video is very clear. Battery life similar to the Arlo Pro 3 series. I have now ordered 6 of these. :)

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 4 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good security camera. Does pick up moving objects well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Short battery Life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Baterry life is only two weeks for my setup. Continuous Video Monitoring is only available if yhe cameras are connected to a power supply. Ended up returning.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We are sorry to hear you chose to return your Arlo Pro 4 Camera. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo is great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Came packaged well have had no issues. Love arlo cams friends i show video to all say they have great picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Excellent Camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was an excellent purchase. It operates as expected. When someone comes into the house I receive an alert and the video shows me who is there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Camaras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camaras they are extremely clear and do the job.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not buy Arlo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On our 2nd Arlo Pro4 and can't get it to stay connected which happened with the 1st one. There is no support provided by Arlo, even though they advertise that they do the first 3 months. DO NOT BUY. Wasted time and money on this product.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi MikeD,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Arlo pro 4 disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this thinking it would work but it just disconnects from the internet often and I have a eero 6 mesh system that is suppose to help it but it doesn’t.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Olliver,

      Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448. If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras. Excellent picture quality. The app allows you the ability change the video settings and notifications easily. Great security product but they are a little pricey.

    I would recommend this to a friend