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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 4,653 reviews
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    2 way audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that they come in black and have 2 way audio!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not worth the time and money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to install but difficult to manage. The batteries don’t last beyond a week and one of my camera died and doesn’t charge now so I’m stuck with just one unit please do not buy this particular product

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review.

      We like to work with you to address the camera dying concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Good for a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for 13 months, then they just stopped working and will not do anything!! Arlos support is an absolute joke. Bought Ring cameras now!!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Like that i don't need a hub. I was able to connect to a wifi extender so i could get better reception than my Pro 3 using the hub.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of $$$$$$

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I missed the 0 star button. Oops no 0 stars but there should be. A giant money pit. Basically worthless without a subscription or hub.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    DO NOT BUY!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY!!! Arlo cameras were definitely my worst decision to buy, they are slow, have poor stability and worst thing I have to recharge the batteries every 2 WEEKS!!!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi greatest,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Cons mentioned:
    Mounting system

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should of kept it, but heard ring is better. It’s magnetic and easy detach feature discouraged me. If someone wanted to grab the camera they could. Went with ring

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Night vision, Video quality
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A great security camera with great vision

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Pro 4 is without hesitation a great camera, with one the best video quality that I experienced. Entirely wire-free, with a great field view and wide-angle, can be placed almost anywhere. Inside the house or outside, once placed, it will cover a great area. The image is very clear including low visibility circumstances. The manufacturer defines it as night vision but this is a bit ambitious. While the objects and faces are visible, activating the built-in flashlight (you could regulate the intensity from your app to avoid disturbance to neighbors) helps you for a perfect vision. You can see that has been built to resist hard weather with a battery that stays protected inside the camera, securing the power in all circumstances. According to the specs, the rechargeable battery can last up to six months per charge, in my experience (one full week), I used a 9% that could be a bit shorter. The camera is recharged by dismounting it from the magnetic mount (included) and using the (also included) magnetic power cord. Installing the camera is absolutely done through their app. You will not be able to find any instructions in the box because everything is available after you download it. Once the app is downloaded, important to follow the indicated steps but make sure that you have a compulsory required 2.4 GHz wifi connection at home (a dual-band wifi 2,4 and 5 would serve) to end the setup. I like the app security, during the process when the setup is done, the double authentication step, requiring that the camera authenticates your device is very important. We don’t want that external source access to your device or your recordings. Once installed, the app options are (almost) infinite. As in many other cameras, the camera is built with the object and movement detection that activates the recording. Directly in the app, you can also define activity zones that could be the first receiving movement before receiving the alert on your phone. When the Pro 4 tracks a new movement, a notification is sent to your smartphone or tablet. The intelligent alerts are sent quickly and come with a preview image, so you can easily see what’s happening before opening the app. Other options allow you to turn the light when motion is detected. In case of an alert, a siren or a 911 call could be activated also with the app. While this model doesn’t require any base station to control the device, all is directly done from your mobile phone and recorded in the cloud. You need to consider (the aspect that I like the less) that after the 3 months free plan included, you would need a subscription plan with Arlo to access yours in cloud recording and some of the personalized functionalities. This is a monthly cost to add.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product. Worth every penny.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras work great as expected. Got to love “BestBuy’s” prices and availability of thousands of products.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    not great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you have to pay a subscription fee(monthly)if you want to save videos.batteries go dead instantly in sub freezing temperatures.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jason

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried it but zoom quality was not so good. Couldnt see faces clearly.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Betty,

      Thank you for taking the time to share your review. Your feedback will be shared with the appropriate teams.

      Regards,
      Arlo Team

  • Rated 2 out of 5 stars

    No longer a fan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a pain to setup from older versions. Most of the features are not available unless you pay the monthly fee. I will no longer buy Arlo unless I can find the older PRO or PRO2. But.. Still limited to five or less cameras with out fee.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback with the development team.

      Even with no subscription, the Arlo Secure app will support an unlimited amount of Arlo Pro 4 cameras. Also, there are still some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      Also, we have many affordable subscription plans for your convenience, please refer to the article for details: https://kb.arlo.com/88.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Great security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some older cameras and added these to the system. Was amazed on how much better the upgrades were. Love how it follows motion.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Positive review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo system is exactly what we wanted to easily view our property whether we are home or away. I'd highly recommend Arlo and the Geek squad installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a little figuring out but after all said and done it is the best camera system that I have ever owned

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Stylish and has great features!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little cameras. Very stylish and I love how it tells me if it detects a person, vehicle or just motion. Very helpful! The zoom is fantastic!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Arlo security cámaras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Battery life it doesn’t provide the life timé warranty, my security cámaras was install around 7 day and the battery’s was in low charge. Not good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great outdoor security camera. Easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good cameras with a few caveats

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cameras and the app overall. Be aware that these are 2.4ghz and this can have an impact on performance. Recording can start on a delay from the trigger, this can lead to say car just leaving frame as it triggers the recording.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Arlo bad battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died in less than a week and after I paid over $600 for the bundle I was stuck with store credit.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team