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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 4,653 reviews
  • Rated 1 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the Arlo, because 1 of the cameras didn’t work and I called the Arlo 1-800 help line and no one picked up!!! I decided to get the Ring instead and installed it with no problem at all.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello FrankThompson,

      We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.

      Regards,
      Arlo Team
      ^RM

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this one to my system with absolutely no issues. I love the arlo cameras. So convenient. They work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo security camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Takes great pictures even in low light. Great battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Compact Camera. Best Arlo Camera I have owned. Easy to set up and has worked flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    No cloud recording

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality, but they DO NOT record. Arlo support has not helped efficiently. They are view only cameras even though the box says you have 3 months of free recordings.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello omarwrx,

      Thank you for taking the time to share your review. We will share your feedback with the development team.

      We want to mention that there are several benefits of having an Arlo Subscription detailed here: https://kb.arlo.com/000056583

      Additionally, we also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best Regards,
      Arlo Team

  • Rated 2 out of 5 stars

    There okay

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the camera and sound are not that great and I have it on the inside of my home. So should be great quality

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Rashod,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Jim R

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this camera the day & nite vision in color plus the zone areas to focus certain areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bet ones yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best wireless cameras out there, a bit pricey, but as far as battery life and quality its hard to beat

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and easy to use. It's a cheap monthly fee to have storage for all the cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Pleased with Arlo Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to work through some connection issues, but we are pleased with the final result. Having sound is a big plus.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Ok - not for me tho

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being that they are WiFi cameras, the video quality is definitely not there and the lag time is very bad. I will return and commit to a wired camera system instead. Visually they are very appealing too. But If you are looking for simple install, don’t mind charging the cameras every 2 1/2 weeks, having lower quality video with lag in video/2way communication this is the system for you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another Arlo purchase for me, all good! Easy to install and program to my existing Arlo system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeping Family Safe

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for easy of mind - It protects my family and property.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Pro 4 Camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy set up and easy to use. Does just what I wanted it to do. Would buy another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Arlo Pro camera, the clarity of pictures is amazing and I would recommend this product to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    5 Stars

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic camera! I highly recommend these are Arlo products over anything else especially for the price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Arlo cameras hasn’t let me down yet!!! Easy to use and easy to set up

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not magnetic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I reviewed arlo pro 4 for weeks. EVERYTHING says magnetic. Just got these and they are NOT. this best buy bundle is not the same camera as all others. Cannot use . Going to return

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Natalie,

      Thanks for sharing your review. The Arlo Pro 4 Cameras do come with a magnetic charger. Please ensure to reach out to Best Buy directly for further assistance.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does as is expected - I bought the solar panels in addition to the cameras

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issue with cameras after few months

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first few months were great with product.It first started with 1 camera not working. 2 months later, the 2nd camera stopped working. I tried troubleshooting for hours , but I had no luck. Also, it doesn't always record with motion. App issues as well. Sometimes, you're not able to view recordings for a few days with a paid subscription. Unfortunately I will probably have to take a loss & find a better solution for my home. Bought this in December of 2022

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team