Customer Ratings & Reviews
- Model:
- VMC4250P-100NAS
- SKU:
- 6454739
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.
This summary was generated by AI based on customer reviews.
Stay away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is really useless. After I have bought a separate hub to be able to connect to HomeKit. I found out that I you can use HomeKit recordings option. Arlo forces you to use they monthly plans.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Benjamin,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
I don’t recommend these.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the original Arlo pro and was expecting this to be a big upgrade but it just wasn’t, The picture quality at night was worse and I’m just not impressed. Also it requires a monthly subscription and my original pro cameras don’t so I’m returning these.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Mark,
We appreciate you writing a review about your Arlo system. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
Thank you for your patience and understanding.
Best regards,
Arlo Team
Arlo Pro 4
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the Pro 2. Love the new magnetic charging cable. Also these cameras can connect directly to your wi-fi without a base station that is required for most of the outdoor cameras. Definitely recommend.
I would recommend this to a friendGood camera but different
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the camera but different battery, different plans, may not have ordered if I knew that in advance.
I would recommend this to a friendGood but warning!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to charge battery, solar can only go so far.
I would recommend this to a friend- Cons mentioned:Connectivity
Always an issue.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have googled reviews from people before buying honestly because EVERYONE reports the same problems: its almost a guarantee 1 of the cameras will be defective right out of the box, and even the ones that work, struggle to keep a connection to the internet despite running at super fast speeds otherwise. For nearly 600 dollars, I would absolutely not recommend these.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Shawndrix,
We appreciate you taking the time to share your feedback and would appreciate the opportunity to work with you further to investigate what you are experiencing with your Arlo Pro 4 system. Given the opportunity, we will be able to further troubleshoot and ensure your Arlo Pro 4 system is configured to meet your expectations. Please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review, email address linked to your Arlo account and your contact number. We look forward to hearing from you.
Regards,
Arlo Team
^KN
Security
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Pleased! Feeling more secure. Clearity is fantastic.
I would recommend this to a friendGood choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a 4 camera system a few years ago and needed to replace one of the cameras. This was the perfect fit ... easy to add to our existing account on the app and the battery lasts much longer than the previous models.
I would recommend this to a friend- Cons mentioned:Battery life
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible battery dies every two days it’s sickening
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Mercym,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.
Best regards,
Arlo Team
Great cameras but now a subscription!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera system. I have had Arlo for several years and recommend it to our parents! Recently I had to sign up to pay for a monthly subscription which was shocking and didn’t know years ago that this had to be an option!
I would recommend this to a friend- Cons mentioned:Battery life
Battery does not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery dies really fast!!!! I’ll keep my blink cameras!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello N9np,
Thank you for taking the time in sharing your Arlo Pro 4 experience. Its battery life approximately lasts up to 6 months with average use. Heavy usage of the camera and other factors may drains its battery life quicker than expected. See tips here : https://kb.arlo.com/291/ to learnn how you can extend it.
If you need further assistance, contact support team here : https://www.arlo.com/en-us/support/contact.aspx
Regards,
Arlo Team
^RM
- Cons mentioned:Battery life
Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life not so good, I have no time to keep changing it
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Battery,
Thanks for your feedback. We want to mention that the battery life of your Arlo Pro 4 camera approximately lasts to 6 months with average use. For tips on how you can extend its battery life, please check this link : https://kb.arlo.com/291.
If you need further assistance, contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
Not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are great at first. But after less then 2 years of use they wash out and fog up. Can not recommend. There is no "live" person to contact, only "Communities". Customer service is a joke at best.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. For tips on how to prevent camera from fogging up, please read this article: https://kb.arlo.com/1212134.
Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Buy a Ring camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It said my internet wasn't strong enough so I bought a booster pod from Xfinity and still said it was bad. So I returned it and bought Ring cameras and they were much easier to set up and connected to my internet and it said the single was strong.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello 88wild,
Thank you for taking the time to share your Arlo Pro 4 camera experience. Your feedback will be shared with the appropriate teams.
Regards,
Arlo Team
Check the UPLOAD speed at your house for wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the product may be good but I have not been able to connect it since I have been told the upload speed on my Xfinity internet isnt enough to handle these wireless cameras....I was unaware of this and when I went to return them.....thinking it was a 30 day return policy I found I was too late!!!! NOT HAPPY!!! I spent over $800 and NO ONE at the store (and I was at two locations for this purchase) ever mentioned that!!!! my upload speed is only 17 and I have been told I should have more like 100 to control these wireless products...
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Jans,
Thanks for your feedback. We want to mention that the Arlo Pro 4 camera requires at least 2 to 3 Mbps of upload speed from your network. To learn more about the minimum requirements to use the Arlo system, please check this article : https://kb.arlo.com/000062043/.
Feel free to contact Arlo Support Team if you need assistance with your Arlo device at https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
RM
Poor connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nearly impossible to activate them. One of them isn’t even working and when I spoke to them, it disconnected and they never reached out to me
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Feeling a little safer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the system up and running for about a week. Taking some time to explore all the options and figuring out placement of cameras. Trying to learn the system but it has helped to have the downloaded manual to refer to.
I would recommend this to a friendPro 4 Camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good field of view and good color picture from this camera
I would recommend this to a friendWorks on WIFI. Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works right out of the box. Finding a little sensitive to wiFi but acceptable.
I would recommend this to a friend- Cons mentioned:Battery life
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. The advertising says 3-6 months of battery life per charge but mine kept draining down in less than a month. If my internet went out, the cameras had to be manually re-installed. These were purchased and used at a cottage an hour away, there was no coverage for days to weeks at a time. This was my second set of cameras which performed worse than the first. I’m done with Arlo products
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Cottagecams,
Thanks for your feedback. The battery life of your camera may drain faster than expected if it detects a lot of motion in a day or if you stream it live too frequent. Here's a link : https://kb.arlo.com/291/ that you may check for tips on how you can extend its battery life.
To assist you with the other concerns mentioned above, please contact support here : https://www.arlo.com/en-us/support/contact.aspx. We look forward to hearing from you.
Regards,
Arlo Team
^RM