Customer Ratings & Reviews

Only had the system up and running for about a week. Taking some time to explore all the options and figuring out placement of cameras. Trying to learn the system but it has helped to have the downloaded manual to refer to.

Works right out of the box. Finding a little sensitive to wiFi but acceptable.

New Arlo cameras are junk compared to the ones I bought 4 years ago...find a different brand of camera. Alao, Best Buy staff does know this product, so its a waste of time getting technical help or just answering simple questions the seller should know!

These cameras are useless without you signing up for the company’s plan, which also means you have to pay extra every month. Total scam! I wouldn’t have bought them if I had known that.

The Arlo Pro 4 cameras are great. They have excellent video and audio resolution and the app alerts to your phone keep you up to date with everything they see. (Could benefit from a bit more notification settings)

Good field of view and good color picture from this camera

Works as intended. So glad they updated the battery charge life.

No base station included in this package. That would be fine, but, the company basically stopped selling base stations in what appears to be an attempt to force their customers to their cloud system of monitoring cameras. The software is awful. Go with a different brand.

Do not purchase if you have been a loyal Arlo customer and expect the same 7 day free recordings as on older cameras. You MUST buy a subscription or another hub, which should be displayed in bold print!!!

Great camera for outdoors or indoors. Charger with magnetic cable make it easy to charge. Don’t have to remove camera from location. Great resolution.

Long lag time for camera to record after motion sensor activates misses whatever tripped the sensor. Supposed to be able to continuously record, but no option seemed to exist. Returned the purchase.

This product is awful. There is a constant scratching sound. No help from Arlo support. Tried everything but Best Buy say it to late to return. Had less than 2 months.

This product is awful. There is a constant scratching sound. No help from Arlo support. Tried everything but Best Buy say it to late to return. Had less than 2 months.

It’s nearly impossible to activate them. One of them isn’t even working and when I spoke to them, it disconnected and they never reached out to me

It really is a bad investment, the signal is not so good with the use of Wi-Fi I have not tried the paid monitoring system, it has not been a purchase to great satisfaction and the price is very something

The Arlo Pro 4 camera has a great deal to rave about and minimal to not like. The Arlo makes my fifth home camera, and so I have a basis for comparison. It looks and feels extremely well made with a body that seals the camera workings from weather. First comes installation. I visited the website and installed the app in 2 minutes. This was the easiest camera install I have ever experienced. I began by charging the camera battery while it was in the camera housing. The charge cord had a magnet that resulted in the connection being perfect as the connector and battery terminal aligned perfectly by literally jumping into the perfect position. The battery came almost fully charged. Zero cords, and once the battery (supposed to last 6 months between charges) was installed ( it took less than 30 seconds to do so) I was up and running in about 3 minutes. The app recognized the camera and asked that I bring the camera to a foot or so away and point the Arlo camera at the QRL code image appearing on my phone. A few moments later all was set up and I was advised by the app to wait a few minutes (it took about 3) as the software was being updated. The entire operation was smooth as silk and quick. Locating the camera was ultra easy as there was no need to locate a power outlet. Once you select a location for the camera, the app tells you the signal strength. A single screw in any surface -- mounting was simple and fast. The mount has a very strong magnet and the camera attaches to the mount magnetically at just about any desired angle. A few looks at the image, a minor positioning adjustment using the magnet mount, and I had the perfect down angle to capture the area of concern. I placed the mount about 9 feet high for the superb coverage. The mount should not be placed where it may easily be accessed without a ladder because the camera may then be grabbed and easily removed from it's magnet mount without any tools. The camera is equipped with a microphone, spot light and with a siren. By going to the app, you may set it to turn on the lite, the microphone for conversation, and/or the siren upon detecting motion. You may set the boundaries of the motion detection surveillance to eliminate unnecessary alerts from, as an example -- street traffic. The software will also provide package delivery detection. Apparently, when an object is detected, but then remains motionless, it sets off the package detection alert on your smart phone, tablet, or whatever ( I love receiving the visual alert on my Apple Watch). The app has settings for people, pets, etc. I particularly like the "GEO FENCING" feature. The app allows setting an area considered "HOME" on a local map. Whenever your phone, or tablet, leaves the area, the system automatically arms (camera is turned on). When you return, you may use your phone to disarm the camera motion detection. The imagery is excellent (2K) with vibrant colors, and may be zoomed and panned. So, is there anything not to like? Storage of video comes free of charge for 30 days, then you have to decide if you want the video clips stored for later review. If you do, you must subscribe to the Arlo storage plan. The cost for 2K storage for a month for 1 camera is under $3. I feel it is worth having the in-cloud Arlo 30 day storage, at such a modest price, note: local storage on a memory chip or local hard drive is not an option. My other cameras detect motion and provide alerts within a few seconds. The Arlo reacts more slowly, like 10 to 15 seconds. For my purposes, this is not a problem or concern. If I find a need for a 6th camera, I would choose the Arlo pro 4 over my other 2 brands.

would never recommend this product. Had Geek Squad out on 2 different occasions and they could not get product to work. returned these and bought Ring cameras.

Nice camera for back deck - light good but no over powering - great quality light or dark. Magnetic hold so can easily take down to charge. Would by again.

Nice camera and it hooks directly to the internet, no base station is required. Also, much wider view then before, and it automatically zooms in on any movement for a better look

A little pricey, however nice, 2k resolution. I got these as a replacement for an older model with only 1080 resolution.