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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 4,653 reviews
  • Rated 5 out of 5 stars

    Arlo pro4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless security system. Excellent price. Activation could be improved...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, with Alexa is the perfect duo it detects what it really has to detect love the arm and disarm feature...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the alro cameras. Just wish this one would connect to a solar panels like the alro pros do.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible contractors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not install when they came after waiting for a month and they went up in my crawl space and saw air condition and came back down, one guy was too heavy to go up there

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. I recommend the solar charger as well for hard to access mounting points.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bundle is absent of what is needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return did not come with necessary tower and for the price that I paid it should have a tower and another camera.Over priced for what you get for where technology is.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello notower,

      Thank you for taking the time to share your honest review. Your feedback will be provided to our development team.

      Best Regards,
      Arlo Team

  • Rated 1 out of 5 stars

    Awful camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is awful i wouldn't recommend this product to know one i have had these cameras for 3 days and there nothing but a headache

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Wonderful security at an affordable price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT! Switched from the Logitech circle 2 cameras and these go way beyond in resolution and detection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are a whole lot better than the Arlo two So many more features we love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Might buy 1 more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that these individual cameras work with magnetic Mounts since the 3 pack cameras do not

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so going to love this camera. I love that they now have black. I like that it is much more discreet than ring

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are worth every penny. They are reliable and precise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera. It gives me a wide view of my backyard. The alerts are not annoying at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When you need one more

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an extra camera to add to the system that has 3 cameras in the pack. See the rating on that product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Issue with Samsung GS11

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo seems to have issue with the set up for uses with Samsung GS11 phones. I have bought 2 items and same annoying problem with both. When i scan the bar code to register the device it tries for 5 minutes, and then says it cannot find it. I tried everything for 90 minutes. Then tried on my wife's apple phone and worked first try. Support is terrible. They were no help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo doesn’t work in PR - plans not available

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plan for theses cameras doesn’t work in PR. I called Arlo customer service and they just apologize for the inconvenience. The shouldn’t sell in PR.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Arlo subscription plans are not currently available or sold by authorized resellers in all countries/territories. Take a look here for more information: https://kb.arlo.com/88.

  • Rated 5 out of 5 stars

    Good night camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good night time recording. Also identify’s person or animal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Would Purchase Again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first video security system & very pleased. App is very useful for managing cameras. Only issue is WiFi connection could be stronger, but we could just be our WiFi. Would purchase again!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im having issues with these im not really happy i bought last ones had them 4 yrs as soon as extended warraty went out ive had issues since so bought the pr4 im having issues with these to

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Helpme,

      Thanks for your feedback. We would like to learn more about the trouble that you are experiencing with your Arlo system and assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Rated 1 out of 5 stars

    Arlo

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only work if you subscribe and the charge is not working properly very disappointed

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kenny,

      Thanks for your review. A subscription is not required for the Arlo Pro 4 to work, there are many features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team