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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 4,653 reviews
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is low quality with grainy picture. I have a 30 dollar trail cam with higher quality video. The video lags 30 seconds and doesn’t always pop on.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      We appreciate you writing a review. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Pro 4 are upgrade to the Pro 3, they added Wifi on the Pro 4 so you do not need to have Smart Hub.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    they don't work in mexico

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a shame, I waited a long time to be able to buy them on this model, but they don't work in Mexico

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t suggest it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They go off even when there is nothing there and you turn everything off except vehicles and people.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Terrible battery life and difficult interface.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video quality and battery life is far poorer than expected. The battery for both units lasted less than 2 months, even with minimal activity. Additionally, the siren was broken on one of the cameras. Lastly, the WiFi receivers appear to be very weak, with the cameras struggling to load feeds in an area of the house that easily receives 400+Mb speeds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not Buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regretful. I was not told that requires a subscription. I spoke with the salesperson several times.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team

  • Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work well, but need to have good internet connection for them to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to watch your animals

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for watching my chicken coop and watching my new hens grow and keeping eye on them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Arlo cameras my house is so well protected with them! I should have bought these long time ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its waterproof, heat resistant, and its great outdoors. 10/10

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Doesn’t work as described

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Description says battery will last 6 months - it doesn’t I have charged the batteries now every 3-4 days. There is also a lag of sometimes up to 2 mins so using the live feature to talk/sound the sirens light is essentially useless. If you just need a camera but not any other features that you don’t mind charging every week - this would be it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Camera stopped

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 weeks of work, the camera suddenly stopped working. I tried returning but i was told that i can no longer return it back. Wont recommend it. Get Nest camera.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Best,


      We appreciate you sharing your feedback about the Arlo Pro 4 camera and would like to learn more about the trouble that you are experiencing with your Arlo system so we can assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM

  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with Arlo once i added solar charges to suppliment the changing of the batteries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still going with more cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep buying them! This is about my 15th camera and I keep adding them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in need of a black outdoor camera and this worked for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras. Coverage is real good. Would recommend to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    STEVEN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARE YOU READING THIS??????????Change Phone Number to 6178341910 which takes TEXT Msgs FROM ARLO. 2076769600 DOES NOT ACCEPT TEXT MSGS

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Steven,

      Thanks for sharing your review. For further assistance on addressing the concerns with your phone number you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 1 out of 5 stars

    no color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color night vision does not work Which is the reason I purchased these

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. If you're experiencing issues with night vision please try and reboot your camera and test again. If the issue persists, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best Regards,
      Arlo Team

  • Pros mentioned:
    Motion detection, Overall performance
    Cons mentioned:
    Response time

    Rated 4 out of 5 stars

    Great Camera!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras work great! Very discreet, easy to set up and easy to use. The camera takes a nice clear picture and I'm impressed at how long the batteries have lasted! My cameras are set up in hot, sunny locations and I thought that the battery would drain a lot faster. I don't know if they'll last two weeks, but it should be close. Very good at detecting motion, but there is a slight delay to when it will start recording. My only complaint is that I wish it had a farther range for picking up motion.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. If you're experiencing some range issue with your system, read this article to learn how to extend the range of your system: https://kb.arlo.com/5568. For further help, navigate to Settings > Support in the Arlo App for service options for you.

      We appreciate your support.

      Best regards,
      Arlo Team

  • Rated 2 out of 5 stars

    Not too impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera always seems to have a foggy picture late night into the early am. I understand the temperatures change alot between those hours but I never had the same problem with my Arlo pro 2 cameras. Also the charging cord are both different now? Is this company trying to change into Apple ? Or is the name still Arlo? Smh greedy much?

    No, I would not recommend this to a friend