Customer Ratings & Reviews

Don’t waste your $. Arlo doesn’t stand behind it. Their customer service is worst tech support. 2 of the 4 cameras we bought don’t work. 2 hooked up to system. Too much $ for poor product. When you get a tech they have one script & they make you repeat the steps endlessly. Won’t replace these 2 cameras

Waste of money No need to go buy this arlo 4.

It’s okay for monitoring, it’s required to get the recording Ronnie saved.

Terrible. Video quality is amazing but camera’s will not connect and stay connected we had them working for a bit hut they just don't work period now and arlo offers no help they have terrible customer service

Would take random pictures. Would alert about random cars/people driving by.

The Arlo Pro 4 Spotlight Camera came well packaged and is a good-looking security camera. I am utilizing the Arlo Pro 4 with my android mobile phone and the Arlo app only. Downloading the Arlo app, to my Android mobile phone, started to become a chore however it finally decided to download even though the app stated it failed to download. Small glitch I suppose. I am very accustomed to using security cameras and security camera apps, I find the Arlo app somewhat confusing or not user friendly. I find myself constantly having to hunt through the app settings to find the adjustments I prefer. You can find the Arlo Pro 4 manual at: https://www.arlo.com/en-us/images/documents/arlopro4/Arlo_Pro4_UM.pdf Mounting the Pro 4 security camera is simple. One screw holds a small attachment, called a stopper, to the wall, once installed you simply slide the magnetic camera holder onto the stopper until you hear it click. Attaching the camera is simply placing it on the magnetic mount and adjusting the video view to your needs. There is a more secure mounting bracket available for exterior installs if needed. The magnetic mount does make camera adjustments quite easy and will be nice when it comes time to charge the battery. The battery showed a 50% charge when received and after all the testing of the camera the battery shows 48%. The wireless connectivity to our router 2.4 GHz wi-fi band is inconsistent. We have 1gig of service to our home and the Pro 4 is mounted approximately 25 feet from the area in our home where our router is located and the Arlo app randomly displays, poor, strong, good, video Bandwidth. We have cameras further from our router wi-fi source that display a constant strong signal. This random wi-fi signal will cause the Pro 4 system to buffer a fair amount at times. The removable battery is a big plus, when the day comes that the battery needs replacing you can purchase another battery rather than another camera. Good video with the Pro 4 and the HDR is great as it alleviates the issues with over-under exposure caused by light and dark areas mixed. I have other cameras that do not have the HDR and at times I experience poor video quality. Through the Arlo app I have the Pro 4 alert motion set to “People” however the camera continues to activate when our dogs, one 90 pounds and one 10 pounds, are walking within range of the Pro 4 camera. The camera will also activate occasionally to birds flying by or landing within the camera activation range. The adjustments for the above are found in the app under Smart Notifications, click on the camera you are adjusting the activity for, and make your adjustments. Under MOTION ALERTS you have the option for “People”, “Vehicles”, and “Animals” then “All Other Motion”. Not sure what “All Other Motion” refers to. There is a great feature with the Pro 4, just below the MOTION ALERTS you have AUDIO ALERTS. There you will find “Smoke/CO Alarm” but then there is the “All Other Audio” and again I am not sure what this means and could not find information regarding these settings without calling Arlo. We have other brands of security cameras and I find their apps a little more user friendly, such as the ability to select as many video as you choose and delete them all at one time. With the Arlo app I find you have to delete each video individually, if you have a fair amount of activations this process is a little time consuming. When receiving a motion alert from the Pro-4 I found the pause button blocking the action in the video to the point you may not identify the person in the video. If you press the pause button to identify the person/persons, the start play button will now be blocking the video replay view. On one video the delivery person’s face was blocked until the delivery person was walking away from the camera. I found the camera video, during live feed, would not rotate to allow for a larger video view however I finally noted expansion arrows located in the top right of the video screen, that will expand your view during live feed. The expansion arrows disappear quickly, and I never notice them for a couple days. During review of a recorded video, just turn your phone to rotate the screen and achieve a full video. If you set the camera to auto zoom and tracking, you will lose your 2K resolution however this is a very neat feature and works very well. The Pro 4 sound is excellent, truly clear, and sensitive. You can hear our electronic door lock opening and closing. Like most products you have pros and cons and some of these can change with the learning curve, the time it takes to become accustom to a product. At this time, I am not overly impressed with the Arlo Pro 4 Security Camera due to connectivity issues and this is mainly based on the Arlo app. Video and sound quality from the Pro 4 are exceptionally good.

Bought 3 only 2 worked from the box miss ship back date buy 2 days.

Got this thinking it would work but it just disconnects from the internet often and I have a eero 6 mesh system that is suppose to help it but it doesn’t.

On our 2nd Arlo Pro4 and can't get it to stay connected which happened with the 1st one. There is no support provided by Arlo, even though they advertise that they do the first 3 months. DO NOT BUY. Wasted time and money on this product.

Arlo pro 4 system is not as good as pro 3 system wish they still made pro 3

They worked great for 13 months, then they just stopped working and will not do anything!! Arlos support is an absolute joke. Bought Ring cameras now!!

It is easy to install but difficult to manage. The batteries don’t last beyond a week and one of my camera died and doesn’t charge now so I’m stuck with just one unit please do not buy this particular product

Worthless battery. Even at the lowest settings, the battery only lasts 3-4 days. Arlo claims you can get 6 months of battery life on one charge. DO NOT BUY.

What a pain to setup from older versions. Most of the features are not available unless you pay the monthly fee. I will no longer buy Arlo unless I can find the older PRO or PRO2. But.. Still limited to five or less cameras with out fee.

One piece was damaged Went in store staff was not. Helpful at all

Not good for high traffic areas around anywhere. Thx

Wish the lite was brighter but the quality is good

Batteries do not last but a day. After they are hung up it’s not easy to replace the batteries every day. Have 3 and only 2 work.

not satisfied at all with the product Very disappointed

Unable to return because it's after 14 days. Bought a new house and moved on in 6/23, came with ADT system something I wasn't expecting. So now I'm stuck with these new cameras in a box unused and unable to return. Your 14 day policy sucks.