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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 4,653 reviews
  • Rated 5 out of 5 stars

    Better resolution and software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Blink cameras also and the resolution on the Arlo camera is soooo much better than the Blink. the software is much easier to use

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don’t waste the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product cameras do not give the range of sight that was intended. Wi-Fi would not stay hooked up. Customer service was extremely poor.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Rated 1 out of 5 stars

    Poor Camera Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this camera. At first, everything was functioning below performance, choppy sound, Green color stain in the videos, etc. Then my trial ended and everything went downhill, cameras stopped working, no longer motion detection nor live video streaming... contacted customer service... they were in India and did not know what they were doing... chat got disconnected.. call got disconnected..... cameras still having issues..... Returned them already.. Arlo a no go for your home security.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    No wireless connection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one of 3 cameras would connect to my wifi, even when I tried to connect the other 2 cameras in the exact location of the only one that did connect, they still would not connect to my wifi. Customer service did not help.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Bodoki,

      Thanks for your review, we are sorry to hear that your initial inquiry was not resolved. If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.

      If articles above did not fix the issue, we would like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      We appreciate your understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used other brands before and was amazed with the speed of connectivity and easy installation. Clear pictures and videos and AI learning !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Arlo I have been looking for !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been concerned about upgrading from Arlo Pro 2 as I have had it for 4 years. Arlo pro 4 is a worthy successor.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this product. The videos are very clear day and night. I am able to view the videos anywhere I go. Very happy with this product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Pro 4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading to Arlo Pro 4 and the camera is much improved. I love the motion light feature. Helps put people on notice that they are being watched.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Excellent Camera's

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo by far best system on the market. Simple setup, Clarity, range, night vision 5 star 2 way microphone with spotlight unbelievable.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Pro4 Spotlight is Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great multi camera system for the price. The 2k camera looked great and all the features and options were amazing for price. Easy set up as well.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Spotlight Cameras - Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the quality of the videos that we receive through the App and how the spotlight enhances the areas that we have covered by the cameras.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Im so upset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Arlo cameras in December 2020 in a bundle. One of the camera's battery didn't last for a entire week. Best buy couldn't replace only that , so made me return them. Lost the special I bought them, because they didn't have them any more as that bundle

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Lucas,
      Thank you for taking the time to share your Arlo Pro 4 camera experience. Please note that the Arlo Pro 4 camera batteries last approximately 3–6 months with average use. Average use assumes that you are using Optimized or Best Battery Life video settings and that your cameras record for approximately five minutes per day.
      if you need additional assistance, please reach out to our Support team: https://www.arlo.com/en-us/support/contact.aspx
      Best Regards,
      Arlo Team
      ^KN

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Pro 4 Security System

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Pro 4 is the best security cameras I've ever purchased. I would definitely purchase again and tell others to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the camers ability to connect to WiFi without the Arlo hub and the 2k videos provides more clarity than 1080p.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just What I needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a "tech" person, but I wanted security cameras. They were easily installed. The app is easy to navigate. This is "Security for Dummies".

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good choice for wireless cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and setup. Sharp images. I like the notifications that designate; people, animals and vehicles. Battery life seem good so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera gives a clear picture of the area I have it in, even at night. It is worth double the price for the peace of mind it gives us.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Awesome quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great images, very clear. Great sound. I love that I can delete or save, and share recordings. So many cool features for a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Pro 4 XL 3 camera bundle with hub.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Pro 4 XL 3 camera bundle with hub. Easy and quick set up. FOLLOW THE INSTRUCTIONS! Have a little patients and don't rush. They perform well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick Easy Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick easy setup - no wiring, no extra hub inside. Camera connects directly to WiFi. Crystal clear picture and great options for activity zone setup as well

    I would recommend this to a friend