Customer Ratings & Reviews

Excelent quality good night vision easy installation

I purchased and set up then discovered I needed an internet extender, when re-setting up I lost my free trial to review videos and was asked to provide a ARLO SMART SERVICE CODE located on your receipt! Really, then why didn’t Best Buy put one on there? So you mean to tell me all the brains combined didn’t realize this was a problem, well not for the range extender company because their instructions Read, if you have already set up your device, re-setting could remove any perks previously provided as a new service. Well, that’s okay because I BELIVED IT WOULD BE EASY TO RE-Initiate. DUH

Great pics and movies. Big delays on audio communication so it’s frustrating to communicate with the subject. Besides that, very satisfied with the purchase.

Item worked without Arlo hub. Picture quality is very good and you can only use the supplied mounts Not a big deal, but I'd like to have the option.

it is amazing camera with motion detection. excellent quality.

An upgrade from the pro 3s, not habing to use a modem/base station is much more convenient. Sound quality is alright, too much interference with it being connected directly to the internet. Image is clear.

Awesome cameras. You do need to purchase the subscription to get the most value. One thing that could improve…even though I changed the settings to only record for vehicles and people, it still records every small movement it catches (animals, trees moving from the breeze, etc). This makes the battery run out faster. But overall the video quality is great and the app is easy to use.

Camera Quality is you get what paid for. It still working after years of owning it. However it does freeze and stops working under below freezing weather.

Would have given these cameras a 5 star, but the batteries that came with it and the extra set I purchased would not hold a significant charge. Best Buy should keep batteries on hand and ones that hold their charge.

Love it. Would recommend to anyone I know. Clear images. Has audio. Simple to use. Down side is battery is short, but it’s rechargeable.

Added this camera to an existing system. The camera is great however if you don't purchase a subscription you will not get any video ONLY motion detection and live feed. I had to reset the camera a few times, the others as well. Don't know why but it happened on all cameras at different times. Battery life is one month then recharge or get a solar panel. Bottom line: Great camera when working, subscription needed or you have a very expensive motion detector/live feed camera, purchase an additional solar panel.

The Arlo Pro 4 is great for the appropriate application. This might not be the best choice if they are your only video coverage. But for area awareness, quick install and/or temporary need, the Pro 4 is hard to beat. Super easy to set up virtually anywhere that has WiFi, provides good video for area awareness, the batteries last a long time, and the app is useful. The motion light is a great addition. Things that aren’t great: expensive, easily stolen if you don’t mount them right, facial recognition only in ideal conditions.

The quality of the picture of these cameras is great. The battery life needs improvement. Having to change batteries often is not always convenient. It took over a month after purchasing to have Best Buy install them

Great video and very impressed with the system, the Greek squad individual explained everything as he installed the system for us.

These cameras are great! We bought them before leaving on vacation. We were afraid we might not get them set up and mounted due to time constraints. They were super simple and it took next to no time at all! We have been using them to monitor the house while we’re gone. Great to know all is safe on the home front while enjoying vacation.

Seems to be good quality is it is. Waiting to see how long the batteries will last or if I need to buy backup batteries also very easy to install.

The Arlo Security Camera has good quality, you have to go online to learn all of the operations. Best Buy Geeks are not up to speed with operations. Problem, I purchased the Camera System in February and it took Best Buy until May to come out and install.

This Arlo 4 camera was easy to set up and has great video quality. No issues at all.

First issue is battery life. The cameras use battery when motion is detected, even if it is outside the motion zone and no recording takes place. I have two cameras by my door, and the motion from the street, and even the shadows from trees moving in the wind, which is outside the activity zones for both cameras, cause the batteries to drain in 2-3 days. I had to spend an extra $100 for 2 Arlo power cables (stupid expensive cables that shouldn't be needed). So it uses mass amounts of battery power even when it's not recording. Second issue, and more important, the cameras work when you don't need them, and don't work when you do need them. This is coupled with the fact that the night time recording is garbage. I have 3 cameras set up. One in the front covering all entry access to my residence, one at the door which is in the back of my place, and one covering my driveway, which is in the back too. They FAILED me last night, the first time they actually would have been handy to have, and the exact reason I purchased the system in the first place. Someone came in my back yard last night, and the front camera did not activate, so no recording took place. The door camera, which they also walked right past did not activate either. The rear driveway camera recorded someone walking in my driveway and behind my vehicles with a bag in his hand. But it stopped recording after not seeing motion for 10 seconds, and did not capture this person leaving, so I have no recording that can identify this person, since the 2 cameras that have a good view to show this person's face didn't record at all. And then the camera that did record them didn't record that person leaving my property, so it doesn't have a good recording that can be of any use either. As well, the recording quality at night is absolute garbage. I can't even get a clear shot of the side of the person that came in my driveway, the video quality isn't good enough, and everytime I pause the video to try and get a look at the person, the paused video is blurry, so it is impossible to get even a description of the person, except the general idea of what they were wearing. For the about $550 (plus $9 per month) I have invested in this system, it failed me during a time that was the exact reason I bought them in the first place. I have had to contact Arlo support twice, and they were completely useless both times, literally not providing any help either time. A TOTAL WASTE OF $550 (plus $9 per month)!

Great cameras - easy to set up and excellent video - catches everything and alerts to phone. I suggest setting them up indoors prior to screwing the bases onto any surfaces so you can test the video. When setting them up you will have to connect to wifi and scan a QR code to camera (can be a bit annoying from a ladder if installing up high). I bought during a sale and felt the price was a great deal!