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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4652 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 4,652 reviews
  • Cons mentioned:
    Mounting system

    Rated 5 out of 5 stars

    Very nice upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on a sale at 45% off. Exceptional clarity. Easy to set up. A nice upgrade from my Pro's. The mounting system attachment plate is plastic, so don't overtighten the mounting screws. One minor drawback is that since they do not mount on the old style mounts, the camera cannot be turned 180 degrees on the mount.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Overall performance

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has a great picture and zoom. I like the light feature when motion is detected

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 4 out of 5 stars

    They're great...but.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the arlo products have have bought multiple cameras. These ones are great, only issue is if you lose the very tiny key you are out of luck. You cant get help from their customer service and you get the run around from Best Buy Total Tech support.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Installed and Working

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these cameras and the application part where you can adjust motion sensitivity and also specify a designated area for motion detection, e.g. tree leave motion in an area can be removed. The mobile application did not have a way to select ALL videos, but going on my computer did allow it via the Arlo website.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is horrible!! unless nothing Activates it. Smart notifications don’t work, I turned settings ( vehicles motion) off and they still activates camera. Also if you don’t sign up for their subscription you can’t view videos! The security screw on camera was stripped so I reached out to Arlo to replace but they kept sending wrong part after I sent pic of stripped screw, so I just gave up!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      For further assistance on all other issues mentioned, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    Good cameras for the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great price for the bundle. They cameras work well and the app images and video are clear. There is a slight delay though. I returned the item after almost 2 years because the cameras began to stick in the housing making it very difficult to change the batteries.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Decent if you can find it on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture for these is pretty good. Battery life has been excellent. I did the free month of the subscription and it did what it was supposed to do. There is not any customizable notifications that work. If you have something turned off in the notifications you will get it anyway. I’m getting 200+ a day for just motion…trees,birds, a flag in the distance…

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Rich

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 4 out of 5 stars

    More Security is comforting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The arlo security system is easy to install and is very adaptable to every situation. Gives an extra layer of security that is reassuring if someone is home alone or every one is gone.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    High Quality Camera System

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a security camera system for my home and this was the perfect bundle! I’m able to keep an eye on my home when I’m away and feel protected from intruders. The video quality is phenomenal and captures perfect quality video in color or black and white.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Mounting system

    Rated 3 out of 5 stars

    Good, Not Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somewhat difficult to setup but decent camera quality

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great DIY camera system

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money. The setup process was easy, as well as install. The app works well and is easy to customize. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality, easy to install, practical and useful. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great, wish it was more sensitive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall incredibly happy with the system. Works as advertised. The thing I'd change is that I wish the sensitivity was higher and that the cameras would start recording faster. This is a bit nit-picky and the one thing that'd make this a 5-star product for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick installation of 4 cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one Arlo Pro already; easy to add additional cameras; quick setup. Ordered separate replacement housing direct from Arlo to enable quick installation without having to permanently place the mounting hardware.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 1 out of 5 stars

    Cameras unusable. Don't buy until firmware fixed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 6 of Arlo Pro4 cameras. Following a recent firmware update, my cameras have become unusable. The cameras spontaneously disconnect from the WiFi network and, therefore, do not transmit any data. The batteries drain in a matter of hours, apparently attempting to reconnect to the WiFi network. I have manually reset my cameras a number of times. Most of the time resetting the camera will cause the camera to reconnect to the WiFi network temporarily, but within 10 minutes or maybe up to 8 hours, the camera recycles offline again. A number of Arlo camera owners are experiencing this problem of the camera spontaneously cycling offline and none of us has been able to get help from the support desk. Arlo makes a nice camera, but until they figure out how to fix their firmware problems you should not buy this camera. It does not work.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Alex,

      Thanks for sharing your review. We have released a new version of the app. Please update to the latest version to see if that resolves your issue.

      If you still have issues, navigate to Settings > Support in the Arlo App for service options available to you. Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Arlo cameras

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time using cameras and they work pretty good so far, I been using them for almost 6 months and not problems at all. Changing batteries and paying the monthly fee for security! Already catch a gay trying to steal...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Front and Back Cameras

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup Clear video and sound Excellent overall product functionality

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best picture around!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use! Great quality picture! Would recommend the solar charging to go along with it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    good one

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good, Video and audio quality on mobile is good,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use! Great video quality during the day and night.

    I would recommend this to a friend