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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 4,653 reviews
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Family Pet Security

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been the best investment, lost my dog and the video footage was clear enough to share with the public and he was found in the matter of second !

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, connect to the app and good to go. Great picture quality. This is my second set for our lake house since my house worked great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Security Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality and the app is effective. Good cameras at this price point.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Nice security camera system

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Pro 4 camera system is even better than the Pro 3. Great recorded images. A lot of options about how to set up the cameras. I am happy with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo camera system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo system is a decent security system. Setup can be a little tricky but installing camera’s is easy. The app could be better takes a little time to get everything right. But overall good picture from camera’s and like being able to check them from anywhere

    I would recommend this to a friend
  • Cons mentioned:
    Response time

    Rated 1 out of 5 stars

    Don't buy these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy these. One of my 3 cameras fell off my "free trial" of Arlo Secure so I can only view the live view. It gives me no notifications or events. I've chatted with tech support THREE times (the fourth time the system just kicked me out after over an hour wait in queue). The last chat, the rep said he would email me back within 24 hours because "his team was gone". I didn't believe him. It's now 4 days later and nothing. I'm back in line for chat, with "6 people ahead of me". Probably another hour wait. Tech support is the biggest joke I have seen in any tech company. Another gripe, there is a major delay from when you walk out in front of the cameras and you appear on that camera in the app. There is also a delay when an animal, vehicle, or person walks into the camera field. I get a notification and the event recording does not start when the object enters the field of view. If a burglar comes to my house, I can't tell the police which direction he or she came from because the person just appears in the middle of the driveway because that is when recording starts. Also, this video is NOT 2K. Good luck making out a plate...or a face. I'm also not paying $10 PER CAMERA for continuous video recording. My google nest door bell does this for $50 a year, with much better video quality. Probably going on the ladder, unscrewing these, shoving them in the box, and returning to Best Buy. It shouldn't be this hard.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Tammy,

      We like to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Happy biker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So really have no problems they work good batteries on 2 of them have to be charged after 4 weeks , and they were fully charged otherwise work good

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Need longer lasting batteries

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good cameras but the batteries seem to need recharging too often.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Arlo camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear pictures, works great. Speaker sounds clear when speaking through camera

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Cameras

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras! very easy to use and has great video quality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Security system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super simple set up picture quality is great. No hardwiring is necessary. Easy to mount. No subscription required.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these cameras! We have tried so many and a friend told us about Arlo brand and I won’t buy another brand! Even their app is user friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It serves it's purpose. Easy to install and set up. Will buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I bought it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought in 2023 and 2025. Because I can add them to my subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice set of cameras.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these cameras better than my Ultras I bought before these much better. I had a ton of lag with the ultras on live but these I am not getting it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use system and setup. Im very happy with the total product from the hardware to the identification software

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an easy setup on this product. One thing I would recommend is having a mesh network with this, not only for range but for picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well and have good picture clarity, the battery life seems to be about 4 months before charging…. Happy customer so far

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Security Cameras

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, been using Arlo since they came to retailers. This is a great upgrade over previous versions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras work great and the app is easy to use. I’m just upset at myself for waiting so long to get them!

    I would recommend this to a friend