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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4652 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 4,652 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, work great. Adding solar power to recharge really capped the purchase!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good quality set up and functions are good but it just lags to much

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Mario,

      Thank you for your review. Please read the following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery dies too quickly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died within 2 days. Charging takes a while. I do like the idea of an additional battery and 2 battery charger.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. Glad to hear you are taking advantage of the additional battery and 2 battery charger.

      To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Easy install, poor battery life.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance of the cameras is great! The battery life is not. I got the solar panels, and even with those, if you don’t have them in full sun, the batteries run down. If you have the option, get hard-wired cameras. If that’s not possible, these will work. Just be aware of the limitations. I am still recommending them, because they work for me, but they do have some shortcomings.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Bolting7,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    TO PROTECT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST IDEA FOR PROTECTION CAN SEE EVERYTHING FOR 180 DEGREES VERY PLEASED

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the new cameras. They totally make us feel safe.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 1 out of 5 stars

    This security system was completely useless.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a security problem so we installed these cameras hoping to solve it. Selling point was 3 months of battery life before needing to recharge, and wireless performance/communication with our iPhones using WiFi. We got about 3.5 DAYS of battery life before needing to take the cameras down to recharge, leaving us without security. The cameras have a glitchy and useless recording performance (the cameras record at really odd intervals for about 5 seconds whenever they feel like it) and ignore nearly everything, so what we needed to have captured "on film" never was. We set them for motion alerts, trying to get them to record activities, but again, they didn't. For whatever reason, the cameras like to drop their connection to our WiFi, thus making them useless because they cannot communicate when they can't find their signal. All-in-all I deeply regret the purchase and have since replaced the system with a better one. Best Buy led us to this system when my husband went in to discuss our particular needs. We were assured this was the system for us... When we tried to return the system we were two days outside of the return timeframe. Instead of taking this useless system back and retaining a customer, Best Buy told us to pound sand and to take our issues up with Arlo's warranty department. THAT'S service, right?

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello RancherLady,

      Thank you for taking time in writing your feedback about your Arlo Pro 4 camera experience. Our team would appreciate an opportunity to assist you in ensuring that your system is configured to work as expected. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very sharp

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really like this camera system. It is high quality, sharp picture, and it connects to WiFi versus a smart hub. Obviously the quality and reliability of this camera system is dependent on your WiFi strength. One word of advice: if you are interested in Arlo’s 24/7 CVR monthly continuous recording service, you will need to purchase a separate Smart Hub to make it happen. For the cost of this package, it should have been included.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Arlo 4 Cams

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to my existing system…high quality picture

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Pro 4 Camera System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and long battery life. This is a great camera system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy and great cameras. Just what i needed as an alternative to home security company.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! The picture quality is top notch. Day or night it gets great pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Overall performance

    Rated 5 out of 5 stars

    Amazing Wireless Security Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had use other brand of security cameras with DVR compare to my new Pro4 Arlo, I’m actually loving it. Because no wires run across attic, no power supply line, make it such an easy to install. And clear picture , warning from motion detector and all other functions. Strongly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, clarity and just an overall good product.. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great and super easy to set up. Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Cameras that provide a feeling of home safety and security !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Martin secure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personnel were a pleasure to work with and the system is working as promised!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2way audio is very low. You can barely hear each other in the 2 way mode. This needs to be addressed. We now have 4 Arlo Pro 4 cameras in our system. Please address the audio issues and I’ll change to 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Security 2 and 4 Camras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very much Impressed with this brand and has been the best product we have ever owned in security safety. I have already recommended it to several friends and family and recommended them to best buy for their knowledge on knowing their their products such as this Arlo !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good .I was be able to see every where when people walk to the house. The alarm let me knew

    I would recommend this to a friend