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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 4,653 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the notifications when the battery gets low

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Security Cameras Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My honest review of the Arlo three white camera wireless security cameras . The quality in the daylight is ok. At night the image is not so great. As far as battery life , if the camera faces an area of lots of motion you will need to recharge monthly.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Peter,

      Thank you for taking the time to write your experience. You're feedback helps us to get improve our services.

      If you're experiencing issues with night vision please try and reboot your camera and test again. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.

      If the issue persists, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It's great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an additional camera system for work and it's incredible! I do wish the battery life was longer, but we make do. I just change them once a week. Love that I can check in on work from home on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I uograded from an arlo 2 pro and the picture wuality is better snd i like the fact that theres a light now. The cameras seem to be much faster as well

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I will say if you have a lot of activity the batteries die fast.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Arlo pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality videos, everything i was looking for in a security camera. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Very clear view. To recharge the battery, you have to keep the battery in the camera and plug into an outlet. Best Buy didn’t have extra batteries or the charging tray.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Terrible set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions on use is terrible. No guide to set up the system.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. Instructions on how to set up your Arlo Pro 4 can be found on the Arlo Secure app or by reading the following article: https://kb.arlo.com/000062755.

      For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

      arlo_us

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Could not get it to work.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not sync with our internet despite multiple tries. There was no phone number or support service available in the instructions or on line. We eventually took it back for a refund.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    I would purchase again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item due to packages being stolen off of my front porch while I am at work. This product is excellent. The image is clear and you can zoom in and still see clearly who is outside your home.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Air Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera for the price, however the battery life could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these cameras about 6 months ago. When i first installed them they were good for about a week or two. When i say good i mean perfect. The picture quality was amazing. Too bad that didn’t last for long. About 4 months in i noticed it was VERY laggy. It’s not my internet connection because i have the top speed and even did a speed upload/download test. The video would only record HALF of what was happening. The sound cuts out half way through the recording. I still don’t understand why. The subscription is free for 3 months. After that this is the most pointless security camera there it. It won’t record. It’s just there for show. When i click on the video to watch what’s going on live it’s not even live. It’s about a 10 minute lag when watching “live” i called Arlo and they sent me a new camera i just had to pay $16 for shipping. (I was still under warranty) Anyways when this new camera came it was still the same exact problem. Even the app is a nightmare. These camera is definitely not worth the price. Just stay away.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Nini,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312. Additionally, check out the benefits of Arlo Secure here: https://kb.arlo.com/000056583

      We appreciate your support and understanding.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not sold on it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is great, battery life is a bit questionable. Extremely tough to keep in my back yard because i have dogs that constantly trigger the Morin detector which turns on the light and stains the battery within 2 weeks. Would be great to be able to ignore some things to extend battery life

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Awesome,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    added to my existing setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added these to my existing Arlo3 setup as i wanted more camera's. Works great, plus i needed an external battery charger which this bundle included

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good I can't complain they are very sensitive but seem to work and hold a charge fairly well

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Patron,

      Thank you for taking the time to share your review. Your feedback is much appreciated and it will be shared with the appropriate teams.

      For assistance or additional information, you may navigate to Settings > Support for the service options available to you.

      Best Regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not as long as advertised. Other than that, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Best cameras

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras ive been having trouble with neighbors as i had a feeling they were scarying my dog so i put cameras and mam that was a relief no problems records at any motiong great love them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Cams

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall Wi-Fi camera. Easy setup and user friendly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ARLO SCAM!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute scam... cameras work great and are clear, but what they don’t tell you is that after 3 months they turn off the ability to record any video and force you to buy a monthly subscription if you want to even see what’s going on during the feed. Extremely disappointed.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mountings are not flexible enough Batteries are not lasting long

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Arlo,

      Thank you for taking the time to share your review. Your feedback is much appreciated and it will be shared with the appropriate teams. For assistance or additional information, you may navigate to Settings > Support for the service options available to you.

      Best Regards,
      Arlo Team arlo_us