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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 4,653 reviews
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Awesome upgrade from the Pro 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up on my Oribi Wifi system. The 2K video is a really nice upgrade. Video is very clear. Battery life similar to the Arlo Pro 3 series. I have now ordered 6 of these. :)

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 4 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good security camera. Does pick up moving objects well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Excellent Camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was an excellent purchase. It operates as expected. When someone comes into the house I receive an alert and the video shows me who is there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Camaras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camaras they are extremely clear and do the job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible equipment/customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Equipment didn't work properly and the ARLO customer service was AWFUL. They wanted me to buy a service plan in order to make the 3rd camera work.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras. Excellent picture quality. The app allows you the ability change the video settings and notifications easily. Great security product but they are a little pricey.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Atrocious Arlo phone support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo support is atrocious. Rude and useless phone tech.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    They're lying about the battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in part because of the claim of 6-month battery life. I got a 10%-battery notification 27 days after buying it (and, yes, I did charge it to full the day I got it). 27 days to drop by 90% suggests 30 days for 100%. I know it depends on usage; but this is ludicrous.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Annie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what I was looking for. Is doing a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy to install, good battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had cameras from competitors of Arlo. Arlo is far superior. The app experience is fantastic and the cameras are easy to install.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Only two cameras work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3rd camera would not update or connect so it's useless. I purchased TWO of these systems and BOTH done the exact same thing. And Arlo customer service will email you back days later instead of talking to someone now; which is ridiculous.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi RobsKlipsch,

      Thank you for taking the time to share your feedback. We would appreciate the opportunity to work with you to address the concerns you shared above. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team may follow up with you directly.

      We appreciate your patience and understanding.

      Thank you,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Nice Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great camera. I added this to my system as a replacement for an older 1st generation Arlo. It was fast and easy to swap the camera into the system.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not as advertised for battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great piece of technology but the battery is not as advertised. You can change settings to make it better battery life, less sensitive and specific activity zones to make it more efficient for your needs but it still depleted faster than the 6 month timeline.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Luis,

      We appreciate you for taking the time in sharing your Arlo Pro 4 experience. We want to help you check the settings of your camera to ensure that they are configured for them to work as expected. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 1 out of 5 stars

    Customer Service from this company is HORRIBLE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a pretty good camera when it works. But when it stops working, you’re on your own because their customer service is THE WORST. My IR LEDs stopped working and I’ve spend more than 7 hours total with 3 different representatives telling me to the same thing, almost verbatim. It’s really annoying. Yes, I restarted it. Yes, I’m on the latest version of the app. Yes, I’ve tried switching the toggles back and forth. Yes, I’m on the same WiFi. I know how to trouble basic issues I’m a millennial with an engineering background. They just want to tire you out so you buy a replacement. But because I hate them so much now I’m going with a different brand and letting everyone else know.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Maxi,

      Thanks for your feedback. We would like to learn more about the trouble that you are experiencing with your Arlo system and assist you further. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 4 out of 5 stars

    Pro 4 vs Pro 3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Pro 4 camera system at Best Buy. It was the wrong system for me. I had intended on purchasing the Pro 3 system. This system has a hub & I can record video w/o using the Cloud. I returned the unopened box & exchanged it for a Pro 3. It works like I had intended for it to work. The guy at Best Buy was extremely helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great video quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great video quality and connection is stable. It's a bit over priced but I can't fault the quality. So far it's great purchase, I plan to add a few more in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Best camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera quality is great. Especially recording at night. I’m wish the microphone was a little louder but overall, it’s a solid choice. Saving up for the floodlight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cameras - Know what's in the box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these cameras to go with the three I already had. They are good cameras and the app is easy to use. Couple of pointers 1. Know what's in the box - Mine came with one indoor/outdoor mount and one indoor mount. Since I was mounting both cameras outside, I had to buy another outdoor mount. 2. When using the Arlo app on a cell phone to activate the camera it works best if your phone is not is some kind of case like an Otter Box. The OCR code scans better that way.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not magnetic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don’t have the magnetic back. And feel a little less solid outer case

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jm344,

      We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 4 out of 5 stars

    Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color good connectivity real easy to start using

    I would recommend this to a friend