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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 4,653 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    5 Stars

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic camera! I highly recommend these are Arlo products over anything else especially for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Arlo Pro camera, the clarity of pictures is amazing and I would recommend this product to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system, love the notifications and ease of managing. The downfall is the random stopping of recording. It will be recoding someone on property then just stop after a while.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very disappointed. i been having the original arlo pro for about 5 years now and i like it. i decided to get this arlo pro 4 cause of the "2k" capability instead of just 1080p of the regular arlo and i was highly disappointed. the pro4 is almost twice the size of the arlo pro and its imagine quality its worse than the original 1080p arlo. i tried them side to side with the live video on and the original arlo won. i even tried a second arlo pro4 camera just in case the first one was defective but the results were the same.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Disappointed,

      Thank you for taking your time in writing your feedback about the Arlo Pro 4 camera. For better image quality results, we recommend adjusting some settings by following the tips here : https://kb.arlo.com/1179147. If you are still not able to see any difference, we recommend reaching out to Arlo Support Team so they can help check the devices for you : https://www.arlo.com/en-us/support/contact.aspx.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect security camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put up around outside of home. Works really well. Not disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Views

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good cameras. Easy install and set up. Not a "techie" so set up had to be easy. It was.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system but have one camera that did not connect and seems that it is my problem best buy isn't helping to get it replaced. Other than the system is great.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Donald,

      Thank you for your review.

      If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.

      Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.

      Regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product strongly recommended work very well has night vision.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Outdoor Camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 5 Arlo Ultra cameras around my homes perimeter. I tried the Arlo Pro 4 for inside. I did not like it for inside the home. It was not that detailed. Much better for outdoors for an area type security.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure they would be great if they would connect to my Wi-Fi. And past the return date. So stuck with expensive cameras. Sucks for real but delivery was fast.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review.

      If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.

      Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.

      Regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Should have gone with Blink. Arlo gouging customer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Should have gone with blink. I ordered in advance of some work being done at my house so I didn’t put them up for a month or so. I had a free month trial of Arlo secure. Now that my trial is up , I’m forced to pay $8 per month for one camera video storage. That was $2.99 less than a year ago. Blink offers the same package for $3 per month. Save your money.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Matthew

      Thanks for sharing your review. We would ike to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy. Tried everything possible to connect and was unsuccessful. Returned to the store.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello

      Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    NOT SECURITY CAMERAS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If no stars was an option. It would have ZERO stars. Without their 120$ a year subscription they are NOT SECURITY CAMERAS!!! Just cameras you can tap into.. without the subscription: No motion detection, No video storage. Cameras will not turn on and monitor motion even with the system set for away. You can only view live feeds.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kristina

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the arlo cameras they are easy to install and easy to control

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras. Clear. Easy to use. Only down fall is can not connect to Alexa Device. Issue with Alexa.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not what I wanted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left it in box didn’t connect when I went to return store would only give me store credit and not my money back

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debating between Arlo & other cordless Wi-Fi cameras. Very happy with this decision!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great piece of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding cameras. A bit expensive but worth every penny so far. Set up was very easy. Great video and audio

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Pro 4 Camera 2-pack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and battery life. Very easy to add on and no hub needed. So nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    works great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras little touchy on the Motion sensors but works great

    I would recommend this to a friend