Customer Ratings & Reviews
- Model:
- VMC4350P-1BYNAS
- SKU:
- 6454736
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Lost $500
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cámaras could not connect to the internet. I switched to a 2000 megabits and only one of the three cámaras connected. I cannot return them so I just have to take a huge loss of $500
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jose,
We want to work with you to address the installation concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
- Pros mentioned:Overall performance
Works proper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a proper experience with the cameras, I think price and value go hand in hand. They do everything I need. I purchased different models and they all work proper to the current technology
I would recommend this to a friend - Cons mentioned:Battery life
Missing Footage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When on battery and WiFi, cameras don’t capture enough footage. There is a lag between the start of an event and when they start recording such that I often only get half of what happens.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Rich,
Thanks for your review. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your support.
Best regards,
Arlo Team
- Pros mentioned:Overall performance
Great camera
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are exactly what we were looking for, and function exceptionally well. Arlo support is good too, as one camera that failed but still under warranty was replaced for free.
I would recommend this to a friend - Pros mentioned:Overall performance
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras were easy to install and are working fine. We are satisfied with them. Also the representative that helped us, was able to answer our questions, and that made our decision easier.
I would recommend this to a friend Arlo - Pro 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new features with this camera. No more running through batteries as this has a charging cable. Love the auto zoom function and the spotlight comes on in the dark when there is motion.
I would recommend this to a friendArlo pro 4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the total wireless and easy installation of this camera system, very easy to set up and love the activity zone for each camera, these cameras are loaded with options.... Thanks again
I would recommend this to a friend- Pros mentioned:Video quality
Very good security cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras mount very easy and provide very clear videos. The spotlight works well but not as bright as our Arlo floodlight cameras. Overall I would recommend these cameras.
I would recommend this to a friend Horrible equipment/customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Equipment didn't work properly and the ARLO customer service was AWFUL. They wanted me to buy a service plan in order to make the 3rd camera work.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
ms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to be woking ok, except camera quality sucks, hard to believe it is what it says
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello mommy,
Thank you for taking the time to share your Arlo Pro 4 camera experience. Your feedback will be shared with the appropriate teams.
Regards,
Arlo Team
- Pros mentioned:Video quality
Worth it for my piece of mind
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased theses cameras for multiple businesses and love what you get. Super impressed with this latest model. They have amazing video quality. Going to add a few more soon.
I would recommend this to a friend - Cons mentioned:Battery life
Worst Support System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Support system is not helpful. Can not share video from camera with members of the family. Battery lasts only four-five days even though product description says it lasts for months.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Poonam,
Thanks for your review. To have more than one user view the camera simultaneously, use the Grant Access feature. You can read here to learn how to use this feature: https://kb.arlo.com/000039106. For further assistance, navigate to Settings > Support in the Arlo App for available service options.
Best regards,
Arlo Team
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are great the only thing is after the higer price you pay for it you have to pay for a subscription every month after the trial cause arlo only work with the cloud service, without the service they are just a pece of junk
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Busty,
Thank you for sharing your Arlo Pro 4 Spotlight Camera review. We appreciate your feedback regarding our Arlo Smart plans. Please note without a service plan, your Arlo camera will continue to have the following features:
Remote and local live streaming
Push notifications
Auto Zoom and Tracking*
Two-way audio
Local storage recording (when connected to a compatible Arlo SmartHub/base station)
If you need further assistance with your Arlo Pro 4 Spotlight Camera, please reach out to our Support team: https://www.arlo.com/en-us/support/contact.aspx
Best Regards,
Arlo Team
^KN
Not the newest version
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviews i decided to go ahead and purchase this. The optional magnetic wall mount that every one seems to be talking about was kind of a cool feature in my opinion. I bought it, unwrapped it did not have magnetic wall mounts or a gagnetic charger. This seems to be an older version that is beind sold.. Disappointed And returned.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Returned,
Thanks for your feedback. To ensure that you will get the magnetic charging cable in your next purchase, please check the "What's included" section and see if Magnetic Charging Cable is included in the kit.
Let us know if we can be of assistance with your purchase by contacting Arlo Support Team : https://www.arlo.com/en-us/support/contact.aspx.
Regards,
Arlo Team
^RM
- Cons mentioned:Connectivity
Internet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking cameras but they did not work with my internet. I believe you need high internet could not connect the app with my phone
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello AnaheimShopper,
Thank you for taking the time to share your Arlo Pro 4 Spotlight camera. If you are still needing assistance with your Arlo Pro 4 setup, please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review, case number, the email address linked to your Arlo account, and your contact number.
Regards,
Arlo Team
- Cons mentioned:Battery life
Works Well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo Pro 4 Spotlight works well. Battery life could be improved.
I would recommend this to a friend Waste of $$$$$$
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I missed the 0 star button. Oops no 0 stars but there should be. A giant money pit. Basically worthless without a subscription or hub.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Short battery Life.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Baterry life is only two weeks for my setup. Continuous Video Monitoring is only available if yhe cameras are connected to a power supply. Ended up returning.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. We are sorry to hear you chose to return your Arlo Pro 4 Camera. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
2 is Better than 1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras a great Easy setup Easy install Great camera detail Great camera identification Great object tracking Great Storage Great Discount So impressed we bought 2 sets!
I would recommend this to a friend- Pros mentioned:Overall performance
Arlo WiFi Cameras - Excellent Home Addition
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment for the home. Installation and set up a breeze. User friendly app to view cameras. Excellent picture quality and not bad for the price.
I would recommend this to a friend