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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 922 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 922 reviews
  • Rated 4 out of 5 stars

    Replacement for older model of Arlo Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was was a lot better then previous Arlo cameras, you do have to have a subscription to take advantage of all the features, this is a replacement for previous Arlo cameras it only lasted about 1-1/2 years so we will see how this upgrade will do… customers service for Arlo and Best Buy were very Good concerning replacement and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    We love these cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality video. We enjoy that is does do color at night when there is movement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Horse surveillance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo cameras have excellent field of view & night vision. I use them to check on the horses during the day & night.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Superior Quality and Battery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality and clarity in these cameras. Huge upgrade over the old Arlo Pro cams

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Arlo camera. Upgraded my old cameras with these. Easy to add to my home unit and works with my other cameras

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Vision

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is very good. The night vision is clear

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    When's the sale, I need 3 more..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I am able to do a unlimited live view, and was surprised to see how long the batteries last during these live views, and having an extra battery makes sure no camera has a down time.. well done, thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Arlo cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and works as it should. I would recommend to anyone. Love these.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy To Install And Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, directions are simple and easy to follow. App is easy to use. Cameras work great, easy to adjust.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Difficult set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little difficult to set up. But quality is good and the wide span is great

    I would recommend this to a friend
  • Cons mentioned:
    Live view

    Rated 2 out of 5 stars

    Crap. Returning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery: lasts about 5 days max. That's insanely bad. I have one wired and even with that there are problems. No matter how much I change settings i.e. to only notify for people, not animals, it still notified for animals. But also doesnt pick up people or vehicles. Worst part is when it does pick up something it takes a good 30-90 seconds to receive the notification. And there have been plenty of times where is hasn't picked up anything, like a whole UPS truck pulling up, driver walking a package to my door, and getting back in the truck and leaving. No notification, no triggering of the recording. I check and there's nothing. It also doesn't record 24/7 so you can't rewind back to before a notification to see what happened before. It just doesnt record until it's triggered. Also trying to access live is shotty. I have 1Gbps fiber internet, no problems with my previous outdated cameras, that were better than these. Overall I would not buy. I will be replacing them ASAP.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very amazed with the quality of the video. Very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Serves the purpose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from Blink camera this is a huge upgrade! Like the fact that you can just connect the camera directly to Wifi router without a need for a station. Also an extra battery is included in the package is a nice bonus! Setting was quick and easy I do have a great asus router which might have helped!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Started off okay..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 of the 3 cameras stopped recording. I have pictures to show that the battery life is on 100 and the last time they both recorded. Wouldn't you know? Someone broke into my car and looted it. And guess who doesn’t have footage?? Me! This was the biggest let-down that I've ever spent money on. I'm returning these. (BTW, I did troubleshooting with Arlo. So the times you see the recordings were how long theirnfix actually worked.)

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. If your camera is not detecting motion anymore, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Unfortunate News

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I love these cameras you can't really store video locally. Unfortunately, you have to purchase the plan with Arlo, but the cameras are great.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Juan,

      Thank you for your review. Yes, Arlo cameras can use local storage. Arlo offers the option to store video recordings locally through the Arlo SmartHub or Base Station (sold separately). For more details on local storage, see this article: https://kb.arlo.com/000062818.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and picture is great and visibility is good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    Easy Set Up

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I was very pleased woth how easy this camera set up went. In the app and the mounting hardware made this security set up very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo Security Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Pro 55 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera is exactly what I've been looking for. The installation was very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Great Value if you are placing in low traffic area

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing saving this from a 1 star is the picture quality. This is not for moderate to high traffic areas, the notifications actually drained the battery on one of our phones, there was over 800 notifications in one day. And the battery life on the cameras of course went just as quick. I had to change 2 cameras about every three days. I changed the sensitivity settings and nothing was detected. If an object was detected it would start recording too late and recordings would last only 10 seconds, I had the setting to record until object was not detected. I pretending like I was a person walking into our parking area and playing with our cars. I was out there for a couple minutes, There were multiple videos that lasted 10-16 seconds and skipped a lot of activity. When walking up to the back door, if you stopped moving, it wouldn't detect you. Messing with the back door, the video only lasted 8-12 seconds. The customizable zones, is not what you think. You cannot set up multiple zones and configure each zones independently. The zones are just motion detection areas. All notifications are on the camera level. You cannot set Zone 2 to lower sensitivity than Zone 1, and have separate notifications for each. Britain had better Customer Service during the Revolutionary War sending letters by ships.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great! We love it! The quality of the camera is clear and it was very easy to set up

    I would recommend this to a friend