Customer Ratings & Reviews

I have no other choice but to purchase other set of cameras. Because. Previous stop working and warranty did not covered since Best Buy employee Oceanside store madd big mistake not transferred warranty to right cameras cooperate services even worst they refunded warranty without my approval worst costumer service ever.

One week after installing my Pro 5S cameras stopped recording. Live feed works but motion detection not working. My arlo doorbell camera installed 2 years ago still working fine.

I tried to pair this to my network and could never get my network to see it. I tried all of the tricks I could find in help areas to no avail. So I returned it and got a PRO 4 and it works beautifully.

I bought these and they work great. But then it said that I need a monthly subscription to use the basic features. False advertising and greed. So I took them back.

These are mostly useless. They miss so many records when vehicles, animals or people go by the cameras. I can go on but do your research.

I already have several Arlo cameras and saw this at a fantastic holiday price. When I tried to set it up, I could not access the battery location for 2 of the 3 cameras in the anti-theft casing. Even two trips to the Geek Squad didn't help. I had to return this.

When I downloaded the app for the cameras on my iPhone, it wouldn’t work too well and I wouldn’t be able to see anything on the cameras. It would just freeze bought it for your guarantee and I tried to return it after 12 and they were not able to give me a refund and I had to get it as credit on a Best Buy card not really good customer service. I expected to get a refund on my card for the product that did not work on my iPhone.

If you can’t limit your router to 2.4 GHz, or your phone doesn’t allow you to select a certain wifi band then you wont be able to set up this camera. I have an iphone 15 and a Nest Pro mesh router/ that combo wont allow you to select the 2.4 GHz band. So even though the camera can use the 5GHz band- it cannot do so until set up is complete. 2 hours wasted… Arlo’s support center’s advice? buy a different router…. Thanks, but I’ll buy different cameras.

Dont buy it from best buy they dont provide any tech. Additionally this is very hard to use and the battery drains so quickly.

Motion has to be within 5-10 feet to detect and record. Exchanged for Eufy which detects movement much further away.

I've been an Arlo user before this purchase and am familiar with the cameras. I purchased this for my mother in law. 2 of the 3 cameras now no longer sync after ~1 month and are unusable. If you're looking for reliability and ease of use, look elsewhere.

These cameras are horrible! They will not record anything within 5ft of range! What a waste of money!!

I was excited to field this latest version since I've had a few sets of Arlos. The battery life is worse than any previous version. I got 3 days out of a fully charged battery. I wanted to expand but now I'll have find another vendor altogether.

Battery life is terrible Still getting up and down on a ladder every two weeks

Bought this to replace pro2 system after Geek told me the arlo station was not replaceable. I should have done my homework before buying pro 5 because I found an Arlo station replacement on Amazon. The deal breaker for us is this system cannot be plugged into power source and runs exclusively by battery. Our home is empty several months a year. Charging batteries voids a system that we need to be more independent.

Thought we were buying a system that didn’t require internet, so had to return it when installer informed us that it did require internet.

In todays world technology is everywhere and with batteries being around for a long while one would think given the tech /hardware/software that a battery would last on a single charge; and the quality of the picture would be better, taking camera off my eve every 3 days was annoying. Not being able to clearly see license plates on a dead end St was also frustrating. I went with Arlo because of the box; which Is false advertising “ 12x zoom” ya for a poor granulated picture

Defective, and had to return. Would not accept my Wifi. Many calls back and forth. Changed to Arlo 4 and plug and play.

Not worth it. I bought it and cannot use it. I was supposed to use it in Africa and it said it wasn’t compatible

This camera doesn't work very well. I purchased it to upgrade the older model I had and this one is not reliable. Also the updated app is a disaster. I had picked arlo because I was under the impression that it was the best. But I will eventually switch to another brand as I am very disappointed. The monthly fee isn't helping their case either.