Customer Ratings & Reviews
- Model:
- VMC4360B-1BYNAS
- SKU:
- 6540826
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.
This summary was generated by AI based on customer reviews.
Camara
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. Decided i didn't need it. If i remember right you needed to purchase a subscription.
No, I would not recommend this to a friendDisappointed but it is Arlo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have existing Arlo cameras and security lights. Nowhere did it say I would have to upgrade the Arlo Secure app in order to add the new 5S camera to my account. Doing the upgrade breaks the functionality for the Arlo security bridge and the existing lights as well as the custom rules I have defined.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Had to return them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in need of new cameras so I went with this set up since I already had Arlo devices in my home. I wasn’t able to connect these to my wifi so I decided to return them. It had something to do with the internet connection, it requires 2.4 but I have 5.0.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. If you are connecting your Arlo Pro 5 Camera directly to a Wi-Fi router, you can directly connect to both 2.4GHz and 5GHz Wi-Fi networks. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
poor communication
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.called them to see what time they could come they don't even have a number to contact them
No, I would not recommend this to a friendNot homekit compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these because they were listed as Apple Homekit compatible but the company has not released a firmware update to fix this issue. The firmware solution has been promised for more than 6 months.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Anthony,
Thanks for the review. The Arlo Pro 5s is not compatible with Apple Home Kit with the latest firmware release. If you're having problems updating your firmware, read this article to learn how to update manually: https://kb.arlo.com/4736. If you need further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your support.
Best regards,
Arlo Team
Not recommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries for all three cameras don’t last a week. I had to replace them frequently. So tired of jumping between them.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Mohammed,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cameras, but I couldn’t get the complete set connected to my WiFi. Very disappointing. Took it back. Really wanted to keep them, but out a paper weight of it wrong connect.
No, I would not recommend this to a friendVery Buggy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera connections failed and there’s no mechanism to reboot the cameras. Move to another brand and skip arlo
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi David,
Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/000062923. If you still need any more help, please go to Settings > Support in the Arlo App for available service options.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Not worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries do not hold a charge. Constantly charging.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Amber,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Don't buy arlo
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy, said would connect to the smart hub, it will not
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Thomas,
Thank you for your review. If you're unable to Install your Arlo camera to your Arlo Base Station or Arlo Smart Hub, please read the following article: https://kb.arlo.com/000062886.
If you still need assistance, please navigate to Settings > Support in the Arlo App for available service options. We appreciate your patience and support.
Regards,
Arlo Team
ArgoOutdoor security camera
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return item as it would not connect to phone
No, I would not recommend this to a friendDon’t waste your money out time!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No support!!! Why waste your money? $100 cameras won’t work. No help from Arlo. Why do we tolerate this crappy?
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Gary,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. You can reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Can't setup unless you use WiFi 2.4 ghz
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires WiFi 2.4 ghz to setup. I spent 45 minutes on the phone with tech support trying to setup it up on my wifi network (Gogle wifi) and we couldn't do it.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Danny
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Poor setup - unusable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really annoying 1990s setup that only worked on one of three cameras. Maybe I got the last sale stock left on a shelf for years. Returning.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Camera stopped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two of the three cameras have stopped responding and cannot be reloaded
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Nita,
Thank you for your review. If you're unable to discover your Arlo Camera during Installation, please read the following article: https://kb.arlo.com/000062924. If you still need any more help, please go to Settings > Support in the Arlo App for available service options.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Never had issues with the old ring cameras I had.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Matthew,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very delayed and the battery needs replaced every week!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Kristin
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with it the battery only last for 6 days even though i add on the solar panel
No, I would not recommend this to a friendHorrible app, horrible support, do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app does not work as advertised and support wont help.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
disaponted...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchase this set, as a read battery last up to 6 months, mine last less than a month, only two cameras working
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Alves,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team