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Customer Ratings & Reviews

Your price for this item is $179.99

Customer reviews

Rating 4.1 out of 5 stars with 877 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers express satisfaction with the Arlo Pro 5S 2K Indoor/Outdoor Wireless Spotlight Security Camera for its easy setup, excellent video quality, and long battery life. Users appreciate the convenience of the wireless design and the user-friendly app that provides real-time notifications and two-way audio.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 877 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It records very well, I feel safer and it is very easy to program it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delay on the wireless system is not really what I expected. It''s over 10sec delay. I had wifi signal enhancer close to the device and still the delay was not what I would expect based on BBY sales person recomendations. I got stuck, could not return item as my return period expired. I took too long to install them and realize of the cons of the system

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thank you for your review. Please read following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Frustrated

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the Arlo three pack cameras. When installing them only one camera worked. The other two kept telling me the batteries were rundown. I would hook the batteries into the charger and it would say that they were full. I switched it out with a camera that I did get working and the batteries worked for it. I have sent an email, but have never been contacted. I would appreciate some help.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi WilliamS,

      We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras pick up exactly what we wanted. Satisfied with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera was extremely easy to set up. It connected to the app within seconds and I’m also very impressed with the image quality! Definitely exceeded my expectations!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wait for the next gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pro 5s cameras would have been nice if I could have gotten them hooked up to the wifi, had to take them back and get pro 4s again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Interesting Bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't subscribe to one of their plans, I feel like you don't get much. Without a 'plan' you don't alerts. The only thing I can see is a live feed. Very little insight into setting it up.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Best at home security cameras with easy setup!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For easy at home security this is the system you want! Many different ways to set alerts. View from camera is clear and night visibility is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this investment into Arlo security cameras and definitely intend on recommending them to my family and friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo Pro 5S security camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera works good. Does need the solar panel if the camera is placed in an area with a lot of motion. The batteries don't last that long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARLO security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our security system. The Geek squad did a fantastic job installing it for us. We recently returned from vacation. While away we were able to check on our property every day in real time. it gave a a real sense of security and piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARLO SECURED BABY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these Cameras ! cant wait to upgrade to the Newer Models !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Arlo system and every time I stop in Best Buy I receive excellent customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reviews so far are spot on! I’ve been looking for something similar for awhile and I’ll let ya guys know later of my final thoughts in a few months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo cameras & security system

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love feeling safe and secure in my home. I have a peace of mind and can rest easy,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, second purchase. Would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera added to my home. Clear picture, easy to pair with other cameras, and easy to mount.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So far i do not see much ditterence

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not see much difference in video quality between the Arlo Pro2 and the Arlo Pro 5S. I did however find the batteires drain almost instantly (1-2 days in constant motion) The Arlo Pr 5S do a much better job at notifications and connectivity. My meeds require tobbe able to see license plates, with the cameras mounted 15ft in the air and 20ft from the street. With my experience, the Arlo Pro2 is able to just barely make out license plates, i see no difference with the Pro 5S unfortunately.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Junk!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are absolute garbage!!! Brand new out of box one of the charging connectors fell apart with a spring flying across the room. Housing is cheap plastic and to remove battery you have to use a little tool that is so small you will definitely lose. Before you lose it the little cheap screw that pops out battery section will break. These will not last! After screwing up solar panels and mounting cameras all over they do not detect motion worth a dam. Sure during the day they do when we don’t need them but at night you have to be 5’ away on some of them. Waste of time and money they are going back.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Chip,

      We want to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to set up for home security

    I would recommend this to a friend