Customer Ratings & Reviews

called them to see what time they could come they don't even have a number to contact them

Batteries for all three cameras don’t last a week. I had to replace them frequently. So tired of jumping between them.

Bought these because they were listed as Apple Homekit compatible but the company has not released a firmware update to fix this issue. The firmware solution has been promised for more than 6 months.

Nice cameras, but I couldn’t get the complete set connected to my WiFi. Very disappointing. Took it back. Really wanted to keep them, but out a paper weight of it wrong connect.

Camera connections failed and there’s no mechanism to reboot the cameras. Move to another brand and skip arlo

The batteries do not hold a charge. Constantly charging.

Don't buy, said would connect to the smart hub, it will not

Had to return item as it would not connect to phone

No support!!! Why waste your money? $100 cameras won’t work. No help from Arlo. Why do we tolerate this crappy?

Requires WiFi 2.4 ghz to setup. I spent 45 minutes on the phone with tech support trying to setup it up on my wifi network (Gogle wifi) and we couldn't do it.

Really annoying 1990s setup that only worked on one of three cameras. Maybe I got the last sale stock left on a shelf for years. Returning.

Two of the three cameras have stopped responding and cannot be reloaded

Poor quality. Never had issues with the old ring cameras I had.

Very delayed and the battery needs replaced every week!

not happy with it the battery only last for 6 days even though i add on the solar panel

The app does not work as advertised and support wont help.

purchase this set, as a read battery last up to 6 months, mine last less than a month, only two cameras working

Reviews: My "Arlo Pro 5S 2k" Update, after some three months of usage. I love the vibrant color when night-time viewing in relatively bright light. I don't use the camera's spotlight. It is convenient to have the battery-powered camera, to which I have attached Arlo's A/C power cable. The app is rather well put together; and it provides access to many features. Here are my two major problems with this camera: (1) This camera simply cannot stream live view via a browser for more than twenty minutes at a time. If you want to regularly live stream for such lengths of time,then don't buy this camera. When I am home, I much prefer to use my large monitor to live view, i.e., instead of the much smaller screen of a phone or tablet. I use two other monitors for my two Nest Outdoor camera, which are almost invariably in "live view" mode. (2) There is not feature to delete multiple files of the video feeds that the camera automatically records/captures, and stores over a period of time; instead, you must select a file, then select the "Delete" command, and finally hit a button to confirm the desired deletion. You must go through this three-step process for each video file that you want to delete. (2) If you value your time, don't purchase Arlo Pro 5S unless you are willing to spend a lot of time deleting the automatically captured videos motion feeds. Most other camera manufacturers provide users with an options to perform individual file deletions, or to perform multiple deletions. I contacted Arlo; the techs claimed that too many customers had complained about their having mistakenly deleted files that they had, after-the-fact, decided that should have not deleted. Well, Arlo ought to accommodate BOTH multiple and individual deletions; instead, Arlo causes more responsible users to waste much time because they currently only have the ability to delete a single file at a time, using a three-step process. WOW! For example, if a user usually has to delete more that ten files per day, it really results in a lot of wasted time and effort, especially over a long period of time. As to NUMBER ONE above: When using the Arlo camera app itself, you can usually uninterruptedly live stream for at least three hours at a time. I have used 1GB WiFi, with an extender placed approximately nine feet from the front entry door. Above the top of the outside door frame is the camera.. However, if you want to access live view via a browser, then it is extremely short-lived and erratic upon each attempt. A major problem is the length of an uninterrupted live-view session is highly unpredictable. Namely, initially, it may average approximately 20 minutes. Then, live view automatically ends. This means that you must once again attempt to enter into live-view mode. And, if you are lucky, for any next two or three repeated attempts to enter live-view mode, you are able to enter live view for maybe 10 or 15 minutes, at the most. However, after using up the first four or five attempts at live view, any additional attempts at accessing live-view mode will each result in a substantially lower amount of time during will live-mode will work, e.g., 1 to 5 minutes upon each such attempt. And, after those intial four or five attempts have been used up, you can no longer CONTINUOUSLY use that SAME browser to access live view. YOU MUST LOG INTO YOU ARLO ACCOUNT USING A DIFFERENT BROWSER. At some later point in time (e.g., 30 minutes) you can revert to using your original browser, and begin the entire cycle once again! i have suffered through many hours-long periods of time where I necessarily had to methodically ALTERNATE among the latest versions of Google Chrome, Microsoft Edge, and Firefox. I contacted Arlo tech representatives several times about this problem. Almost invariably, I was told that this was a "known issue," which Arlo was working to resolve. This is hogwash. I have worked decades as a software developer and database analyst. Arlo had to have know about this issue from early testing of the product. I also use two Google Nest Outdoor cameras, none of them exhibit this problem when using a browser for live view. Especially the Nest cameras will display uninterrupted live view for days at a time!

Eh - Nothing special. Same documentation incorrect. Same problems with previous Arlo cameras. Really nothing new unless you want their security platform. These types of cameras may add features etc but at their core they will never get any better at detecting someone. Distance will always be limited to ~25 feet.

Love everything about my camera and their solar panels. The security I feel at night is amazing. I can sleep more securely now not worrying about strange noises. I can see what is going on with grandchildren right away instead waiting to get to a window. The narrative it gives can be so helpful. Not much I don’t like thank you Arlo for a better piece of mind.