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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers express satisfaction with the Arlo Pro 5S 2K Indoor/Outdoor Wireless Spotlight Security Camera for its easy setup, excellent video quality, and long battery life. Users appreciate the convenience of the wireless design and the user-friendly app that provides real-time notifications and two-way audio.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 918 reviews
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I didnt already have Arlos or I would haven't felt obligated to keep throwing more money at bad money. Where to begin.... First, the battery life is nowhere near 6 months. Any kind of regular traffic and you're lucky to get 6 weeks. Removing the unit to replace the battery is not as easy as unlock and remove. Which wouldn't be an issue if I only had to do it every 6 months, not every month. I have 3 total (garage, front door, backyard). The cameras work pretty decent, but often lose connection or have to reconnect. Sometimes install a fresh battery and it will die within a couple days. Customer service is terrible. I had an issue connecting my Pro 5s when we moved last May when I first purchased them. Customer service told me it was internet speed issue despite my speed being 5x what is required for them work... per the connection test they made me run. When they work, the cameras are solid. But the maintenence and consistency leaves a lot to be desired. I feel like Arlos have gotten progressively worse

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Chris

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    big improvement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very clear view and the batteries last much longer the earlier models

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo bby

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo cant go wrong with this security system from the quality of the video to the sound .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and would purchase again and would recommend to friend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    bugs need to be worked out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras however I did need to purchase an additional router for the area the cameras were intended. It is a metal barn and it wouldn't transmit unless the two routers were connected via wired. When switching from one camera to another the flashing of the newly activated cam can be seen. It will not stop unless it is deactivated and re-activated a few times. It is not a flawless system however, it is worth the money if bought on sale.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Peek-A-Boo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ability to not only identify a trespasser, but to advise Law Enforcement of the suspect’s hair color, clothes color and with 2K resolution, even tell what he had for dinner. Purchase enough to cover all around my home and with the 160 degree coverage per camera, you can’t beat the clarity and coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera view and sensitivity the night vision is also very good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good feature

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The products are good feature to use for reasonable price. Batteries and the videos are good, not at the best but they put your mind at ease.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback with the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great video

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, provides great video and the app is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent security upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality video even on 2k model, affordable price, a welcome upgrade to our Ring system

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo high resolution cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second set of Also cameras that I've purchased. Set up was very easy, and the Pro 5S version doesn't even require a base unit. I paired mine with solar battery charging so they are virtually maintenance free.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    SATISFACTION GUARANTEED!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo system was recommended to us and Best Buy had a good selection of the company's products. A special thanks to Matt at the Warwick Store. He took the time to understand our needs and to thoroughly explain each system. This service resulted in our purchasing a bundle that has met our expectations and needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 I like I like I like it I like it I like it I like it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is really great, plans are affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great system, even when power goes out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of options with this camera. You can connect to just wifi or connect to any of the Pro base stations. This way I can also keep a local backup on usb drives. I also love the service as the activity zones' save the battery.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these cameras in November 2024 and I have been using them daily and they ARE NOT WORTH IT! I had seen great reviews about them all over social media and went for it. These cameras have multiple issues. For one the subscription is super expensive after your 30 day, trial ends, about $200-300 annually. Two, the battery dies within a few days/ one to two weeks of recharging, causing an inconvenience of mounting and dismount in your cameras multiple times a month. their customer service is not it either. Maybe I got faulty cameras but for the price I expected much better charging quality. The video quality is great however I would prefer if it wasn’t so grainy when there is a lot of light like the sun glare off the cars. I do like the night vision on them. I would say these would be less option if you can’t get a ring camera. I wish I could’ve gotten a refund in time.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Joee,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 4 out of 5 stars

    Good Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually do not give anything a "five" rating has to be perfect

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 1 out of 5 stars

    Arlo Pro 5S

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on a holiday sale for a really good price. I did like how clear the 2K videos were and liked how I could hook it up to my 5G internet. When I looked at my live view it only took 3 seconds for the video to show on my phone. However, between the time I purchased these cameras and my free month trial ran out, the price for the subscription went up almost $100 a year, in ONE price jump. $130 to $216 for the cheaper service per year. Ridiculous! That's probably why they were selling this $500 bundle for $200, to sucker people into paying so much $$$ for their subscription service. You Can Not hook these up to a hub and save your own videos. You Have To Pay for the subscription with the Pro S5 cameras. I took them back to the store and got a refund.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,

      Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Fantastic security upgrade!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you already have the security system, then this is a no-brainer upgrade! Knowing that I have a back up in video during a power outage, and still getting alerts is a huge burden off my mind!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is amazing! Assembly was easy also!

    I would recommend this to a friend