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Customer Ratings & Reviews

Your price for this item is $179.99

Customer reviews

Rating 4.1 out of 5 stars with 892 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers express satisfaction with the Arlo Pro 5S 2K Indoor/Outdoor Wireless Spotlight Security Camera for its easy setup, excellent video quality, and long battery life. Users appreciate the convenience of the wireless design and the user-friendly app that provides real-time notifications and two-way audio.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 892 reviews
  • Rated 5 out of 5 stars

    Excellent security system — easy setup and great q

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really impressed with this system. The video quality is excellent both during the day and at night, and the motion detection is very accurate. The installation was quick and simple, and the app makes it super easy to monitor everything from my phone. The battery life has been great so far, and I love the fact that I can receive notifications instantly when there’s movement. The design is clean and looks great anywhere you install it. Overall, it’s a reliable and high-quality product — totally worth it for peace of mind and home security. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Setup

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear video footage! Very easy to use. Installation and set up was not complicated at all.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    It's alright not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Day time video quality is good. Zoom is poor quality. Don't like that you have to log in to app every single time. Takes s long time. Night time quality is horrible.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Clear reliable cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They battery lasts a long time, and the video is so clear like I'm outside watching. It was easy downloading a video to my phone to text an officer after an incident with my neighbor, which was the point of the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good cameras with nice features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the animal, person and vehicle detention, overall these seem to work good, I do feel the monthly fee is too much, know you can use it without that but I did not try that yet, but because of the high monthly fee i took off one star

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and cameras are good quality. Easy to set up. The notifications could get smarter and not send multiple notifications for the same event.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo Pro 5S camera, batteries , and dual charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These camera's along with the dual charging station and the 2 batteries were a great bargain. I hope Best Buy brings in the camera's with magnetic attachment to wall in the future. The camera's were easy to set up and paired in a flash. You can not get a better focus on what you want filmed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Do yourself a favor and buy a Ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend purchasing this product. While the camera quality itself is good and the night mode is excellent, the overall experience is very disappointing. The main issue is that the cameras take too long to go live, often requiring manual intervention. They also frequently fail when handling multiple interactions, especially if the battery is running low. Although the design is sleek and discreet, and the battery life is reasonably good, the functionality does not meet expectations. Do yourself a favor and buy a Ring Camera The mobile app is another weak point, falling short of what users would expect from a device in this category. In short, despite a few positive aspects, the frustrations far outweigh the benefits. For the amount of disappointment it causes, it is hard to justify recommending this product.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Luan,

      Thank you for your review. Please read the following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are great! They are easy to install and the operation is simple and straight forward. Wonderful pictures and sound. Battery life seems to be good so far no issues there. I love these cameras and they are far better than others that I have had (starts with a B).Definitely worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best camera system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best camera systems I've used! Arlo's app makes the experience even better & the ease of using the product is good from connecting them to WiFi to mounting them in place! Would highly recommend this camera system

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Operator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product will recommend to my friends and family

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good starter set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great video quality, easy set-up, and good phone application for checking camera feed on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    ARLO SECURITY CAMS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY SETUP, WORKS PERFECTLY NO PROBLEMS BATTERY CHARGER IS A NICE ADDITION

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Security cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what a great product, these is our second set, first set gave out...encourage everyone to buy this product

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Camera, Great quality, Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first doorbell cam and it's been a great experience. The picture and video quality on this unit is exceptional and you won't be sorry with your purchase. Had a few small connectivity issues but it was all due to my own ignorance. Called service and had no problems reaching a legit person who was quickly able to resolve my issue. I now have 1 doorbell, 3 cameras and the security which I am very pleased with. Highly recommend. Detection is on point as well with many other great features.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Excellent hardware, decent app.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are fantastic. The picture quality, battery life and durability is top notch. The Arlo app itself used to be excellent, but it’s rather subpar now.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear, crisp images, easy to install, easily synced with the hub. A nice addition to my Arlo system as I replaced some legacy cameras that were at end of life.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Mount

    Rated 1 out of 5 stars

    Arlo so close up shop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a 2 store house you may not feel the same pain of this review. This was attempted round 2 with arlo. I have the arlo pro3 system that requires the base station. I've been highly unimpressed with the system from the start. There has been connctivity issues, extreme latency/delays in live feeds. Against better judgment i decided give them another chance. I thought it a few years newer they had to have improved, hahahahaha I was like i live in a long brick rancher, maybe the base isn't designed for that. Even though the camera thats 20 feet from the base loses connection the most. Yes i wasted a week with support for an outcome of idk. For those wondering the network capabilities, The base is hard wired into the very capable AXE300 with 1.2g feed. To this new system: Honestly im glad I discovered all the flaws before getting it's fully in place. Issue 1: the mounts are not really designed for single story soffit mounting. Pro 3 mounts have better mount range. Issue 2: changing wifi access points, ha good luck. As an it professional i thought i was capable of this, jokes on me. I had my phone and camera almost sitting on the access point with download speeds averaging 100 MBps and it refused to change. Cleared app cache. Removed camera from account Help syc button down for...ever It does its stupid noises says it connects as soon as it gets to the updates part it craps out. After about 2 hours of trial and error and on the verge of breaking the camera and phone, i decided to give up and say arlo you suck and id rather fork out 1k for a whole new system then give your company another penny. Make your own decision but i had to write this review because a lot of the 1 stars forgot to read anything about the product before buying. Good luck

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Dave,

      We appreciate you writing a review. If your Arlo camera is out of range or has low signal strength, read here: https://kb.arlo.com/5568/. For further assistance, please navigate to Settings > Support in the Arlo App for available service options.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 4 out of 5 stars

    bought into this ecosystem years ago and now I'm t

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought into this ecosystem years ago and now I'm trapped

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I was looking for a long time a security camera but couldn’t find it until I see this and I love it super easy to install and good quality

    I would recommend this to a friend