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Customer reviews

Rating 4.1 out of 5 stars with 922 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 922 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo Pro Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    happy with the Arlo cameras, they seem to be doing well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This camera is a must buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Easy to install and the video clarity is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Best Buy customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The security camera’s work great. And the salesperson was awesome

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr Miles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product and well, pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Cameras prove to be the BEST

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras work great and were easy to install… highly recommend these for your security needs!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Arlo cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are better built than our original ones however had to call for assistance for installation. The app is not very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good indoor/outdoor security camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good camera and syncs well if you already have the Arlo echosystem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They are ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of a pain to setup otherwise they seem to work well enough

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera with a wide view. Doesn’t have to be on the Arlo base can go straight to wi-fi

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Happy with this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Image is crispier than the essentials. And they see more sturdy than the other ones..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera. H.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera that can be used indoor as well as outdoor

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Forced subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this this camera so I can view it on my phone or tablet. I have two other cameras that I do so. But this camera requires a subscription to do so. They give you a trial of seeing your videos until you can't return the camera. Then you are no longer able to view your videos or return the camera. Trying to force you to buy a subscription. This company was not like that before. I will never buy from this company ever again. One word I would describe them is DECEPTIVE.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect item works great with no problems and easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great resolution and overall experience.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great resolution and nice features on zones. A big change from previous version.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Arlo Tech Support useless; you're on your own

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the cameras work, they work great. One of the 3 cameras had a defective Night Mode that kept switching the IR off and on rapidly and continuously. Arlo tech support initially kept throwing FAQ responses to me. When I was finally able to send them a video of what the camera was doing, they escalated my case to the next tier. All that tier did was send me request after request for updates on my email account; they kept telling me it was an incorrect email address. They wouldn't help me until I told them I was returning the cameras for a refund. All of a sudden my email account was now "active" but my cameras were offline. Well yeah, I already boxed them up for the return. They wasted many hours of my time. It felt like they just wanted to get rid of me. Well, they succeeded.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Michael,

      We want to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    wouldnt recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outof the 3 cameras only one stayed connected. One drained every battery and the other wouldnt connect or update. The quality isn't 4k like it said.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi John,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It records very well, I feel safer and it is very easy to program it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope there are no problems. I had been having problems since the 1st cameras were installed. They were switched out twice and now seem to work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wait for the next gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pro 5s cameras would have been nice if I could have gotten them hooked up to the wifi, had to take them back and get pro 4s again

    No, I would not recommend this to a friend