Customer Ratings & Reviews

I was excited to field this latest version since I've had a few sets of Arlos. The battery life is worse than any previous version. I got 3 days out of a fully charged battery. I wanted to expand but now I'll have find another vendor altogether.

Defective, and had to return. Would not accept my Wifi. Many calls back and forth. Changed to Arlo 4 and plug and play.

Just stolen money and the manager like to fighting with the customer

I have owned and operated an Arlo system for over 7 years and they are a sophisticated system of outdoor cameras, I guess they could be indoor also, that has helped me with security of my property and the products are durable and easy to set up and never fail in any types of harsh weather. This camera was a nice addition to my system and the good thing about Arlo, the ease of adding new products is nice and easy and they keep it simple. Plus you can set up zones and its nice to be able to live view video and audio and you can even chat via audio through these cameras which is a nice feature. They mount on magnets or a screwed in mount to any surface, I added them to backyard trees, the garage and even sides of the house and being wireless you dont have to worry about clunky wires getting in the way and obstructing your set up. The camera is also durable and stands up to ice and snow and cold and the battery is durable as well. I would highly recommend these cameras since they are easy to use and a breeze to set up.

This camera doesn't work very well. I purchased it to upgrade the older model I had and this one is not reliable. Also the updated app is a disaster. I had picked arlo because I was under the impression that it was the best. But I will eventually switch to another brand as I am very disappointed. The monthly fee isn't helping their case either.

Dont buy it from best buy they dont provide any tech. Additionally this is very hard to use and the battery drains so quickly.

These cameras are horrible! They will not record anything within 5ft of range! What a waste of money!!

I have existing Arlo cameras and security lights. Nowhere did it say I would have to upgrade the Arlo Secure app in order to add the new 5S camera to my account. Doing the upgrade breaks the functionality for the Arlo security bridge and the existing lights as well as the custom rules I have defined.

I was in need of new cameras so I went with this set up since I already had Arlo devices in my home. I wasn’t able to connect these to my wifi so I decided to return them. It had something to do with the internet connection, it requires 2.4 but I have 5.0.

Bought these because they were listed as Apple Homekit compatible but the company has not released a firmware update to fix this issue. The firmware solution has been promised for more than 6 months.

The batteries do not hold a charge. Constantly charging.

Not worth it. I bought it and cannot use it. I was supposed to use it in Africa and it said it wasn’t compatible

I returned this. Decided i didn't need it. If i remember right you needed to purchase a subscription.

Nice cameras, but I couldn’t get the complete set connected to my WiFi. Very disappointing. Took it back. Really wanted to keep them, but out a paper weight of it wrong connect.

Eh - Nothing special. Same documentation incorrect. Same problems with previous Arlo cameras. Really nothing new unless you want their security platform. These types of cameras may add features etc but at their core they will never get any better at detecting someone. Distance will always be limited to ~25 feet.

Batteries for all three cameras don’t last a week. I had to replace them frequently. So tired of jumping between them.

The Arlo Pro 5S 2K solo cam is an excellent choice for your security needs. I already had an older Arlo system setup, so adding this camera to the existing eco system was fairly easy. If you're just starting out, you would need to download the Arlo app and create an account. After that, it's very straight forward. September of 2022, I had a two sport quads stolen out of my garage, so I've been looking for a solution for monitoring my garage which is detached from my house. The Arlo 5S Pro has excellent wireless range. I have this in my garage and it's about 60 feet from my WIFI router, and a brick wall is in between that. The camera has a excellent video quality. The light is also fairly bright. Not floodlight bright, but it will definitely illuminate the area enough to be able to see. Another benefit of the light is that it will help the camera switch out of night mode and go back into standard mode to help pick up more details of what may be happening, like possibly telling what color clothes the perpetrator is wearing. You can also select what zones in the viewing area are to be detecting. For example, you can have it so it will ignore a tree that constantly blows in the wind. It also has has some sort of AI. It will notify you if it detects an animal or person. There's not much to dislike about this camera, but I did find a few things I wish ware different. First, this camera uses a proprietary charging cord, which is included, but if you lose it, you'll have to buy a new one before you can recharge your camera. Also, all you get is the cord, no charging block. Another issue I have is that setting up geofencing in the app was not as simple as it was before. I had to update my app in order to add this camera. after the update, everything changed. I had to re-learn the app in order to use it. There is definitely a learning curve. Once you figure it out, it gets easier, but at first, it can be frustrating. I gave up on it at first because I didn't understand how to set up geofencing. It's not an obvious choice. Before you could just select the geofencing and setup your zone. Now you have to go into the app and it's barried in the "automation" area of the app. Even after you figure out where it's at, you still have to un-select a bunch of options to get it to work like the previous version of the app. For example, each mode has the other modes selected in the geofencing option. I had to go into each mode and de-select other other modes except the mode I was in to get it to work right. Seems like they over complicated it, or maybe it's just me. Once I figured everything out, I was happy with the overall performance of the camera. Likes: 1.) Great video and sound quality 2.) Light works surprisingly well for the size 3.) Wireless Dislikes: 1.) New app seems to complicate things 2.) Has to be hard mounted. My other Arlo camera's used a magnetic ball mount which I find much superior 3.) Proprietary charging cord, and the charge block is not included

Camera connections failed and there’s no mechanism to reboot the cameras. Move to another brand and skip arlo

called them to see what time they could come they don't even have a number to contact them

Requires WiFi 2.4 ghz to setup. I spent 45 minutes on the phone with tech support trying to setup it up on my wifi network (Gogle wifi) and we couldn't do it.