Customer Ratings & Reviews

Not the best app . Also when setting up certain settings it wont fully respond . Another thing is at times when you try to log into the app in a hurry it glitches and wont pull up the live while you want to see whats around your home . Not many settings either

The absolute most worst instructions come with this product. The instructions do not even match the cameras for instance it says to sync your camera. Press the button on the bottom. The sink camera button is actually on the camera itself. You have to take it out of the housing. Product support is not calling me back when it says an estimated wait time of five minutes and I would get a call back. It’s been over two hours have heard nothing. Arlo needs to rethink their instruction manual and match the manual to the actual camera. I’m returning my system, I’ve had enough.

Great Cameras! They withstand the weather and connection changes.

I’m very disappointed with the Arlo security camera. The biggest issue is that you can’t view any saved video without a subscription. The only feature available without paying extra is the live feed, which is pretty useless for a security camera. My Blink camera lets me view, save, and even send videos without a subscription, so I expected something similar. The video quality on the Arlo is also not great, and the sensors don’t work as well as my Blink system. If I had known I’d be forced into paying a monthly fee, I would have gone with Ring products instead. At least with Ring, they’re upfront about needing a subscription, and their video quality is much better. Very disappointed overall.

Arlo is a fraud their customer service will add on non refundable charges. Disconnect the crappy service they give, Paying for a subscription cost you 12.99 & per an agent Roja, they add on 12.99 again just to tell you if your cat is on the couch. Try another security option, they appear to be good camera but their customers service is horrible and your stuck with them stealing prepaid, unprorated charges and will disconnect chat after 1 min with no response.

Arlo is a great system. Geek squad assistance is very helpful.

I have had these cameras for 4 months and I have had a lot and I mean a lot of issues from massive delays to not capturing movement and not small stuff either, I could leave and come home and it not even pick me up. Now, one of the cameras is on a solar charger, and somehow, all of a sudden, it drains the battery, but the battery holds the charge on another camera. Arlo support wants to dance around the issue, using a sub-company to monitor and provide support. If I had known that these issues would have come up, I would not have bought these cameras, and I do not recommend them to anyone.

no continuous recording if you do not subscribe. no activity zones if you do not subscribe. range of base isn’t that good. expensive. not clear. one of my cameras had strange colors then one day they disappeared. like defective lines of pixels. i fear that the damages might come back again.

I have bought several sets. Batteries last a year. System is a pain to sync. Customer service is not the best. Cameras don’t last outside in Florida. Waste Of money. Buy American.

Worked ok until it just quit. I tried calling customer service. It's horrible. Strongly recommend trying to find the phone number or seeing how to contact them before buying. I absolutely hate it. I spent 500 in cameras for them to just become a paperweight. Now I have to buy a whole new system.

I Love all my Alro cameras and Pro5S in now my favorite!

The video is not clear in the day time theres red and at nighttime its blurry even with spot light on. I will be returning as I’ve already replaced 3 of the 6 cameras and its still doing it. These are definitely not worth the money spent. Time to look at a whole different system and not arlo I’m very disappointed. It wont even allow me to upload the pics I have even their system know they are junk.

Product only captures on one device. Ai is not intelligent enough to tell the difference between a tree blowing in the wind vs a human. Cannot record contineous like all other securoty systems.

I love all my Arlo cameras and this is now my favorite!

This product f'n sucks. It's been an HOUR and these cameras STILL won't connect to the app. I've done everything it says and it just sucks.

Terrible product. I'm unsure why best buy would continue to sell anything from Arlo. The solar panels never work more than a few months and the cost is ridiculous considering you have to have a subscription for these to work.

Subscription was reasonable the first year. They raised it now to the point I will get a different system.

Worse customer service, with Arlo, fee when up to $19.99 per month without me approving.

Only can use arlo products with a paid plan,will not be buying any more

Buy a warranty believe me, you will be taking them back in exchange for something else.