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Customer reviews

Rating 4.1 out of 5 stars with 900 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 900 reviews
  • Rated 1 out of 5 stars

    Forced subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this this camera so I can view it on my phone or tablet. I have two other cameras that I do so. But this camera requires a subscription to do so. They give you a trial of seeing your videos until you can't return the camera. Then you are no longer able to view your videos or return the camera. Trying to force you to buy a subscription. This company was not like that before. I will never buy from this company ever again. One word I would describe them is DECEPTIVE.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great resolution and overall experience.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great resolution and nice features on zones. A big change from previous version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It records very well, I feel safer and it is very easy to program it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope there are no problems. I had been having problems since the 1st cameras were installed. They were switched out twice and now seem to work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and very easy to use app. My second set because I liked the first one so much I decided to add more to my home for protection. The auto detection and notification is also spot on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have Arlo cameras installed to help monitor aging family member and it has been a lifesaver and provides great peace of min. Best of all it was very simple to set up as I’m not tech savvy at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras pick up exactly what we wanted. Satisfied with it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delay on the wireless system is not really what I expected. It''s over 10sec delay. I had wifi signal enhancer close to the device and still the delay was not what I would expect based on BBY sales person recomendations. I got stuck, could not return item as my return period expired. I took too long to install them and realize of the cons of the system

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thank you for your review. Please read following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Wait for the next gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pro 5s cameras would have been nice if I could have gotten them hooked up to the wifi, had to take them back and get pro 4s again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo cameras rule

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo cameras do all the things for our household!!! From watching kids enter to notifying us when someone arrives to Leaves !!! Also many cool options for the different cameras

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo is a trusted brand so expect quality. However in setting it up, a 2.4 router is needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine security camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had experience with other camera, but Arlo surprised me with quality . The videos are clear and love that I could speak through from the app. That is definitely a must have security camera.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    With out subcription you have very limited access

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    over all camera is prity decent but really limited access when you have no subscription. Only notification but no recording at all without subcription.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 4 out of 5 stars

    Arlo Pro 5S security camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera works good. Does need the solar panel if the camera is placed in an area with a lot of motion. The batteries don't last that long.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality very good performance at night and day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, second purchase. Would recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reviews so far are spot on! I’ve been looking for something similar for awhile and I’ll let ya guys know later of my final thoughts in a few months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goood buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this purchase, it's fascinating I love magnific

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So far i do not see much ditterence

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not see much difference in video quality between the Arlo Pro2 and the Arlo Pro 5S. I did however find the batteires drain almost instantly (1-2 days in constant motion) The Arlo Pr 5S do a much better job at notifications and connectivity. My meeds require tobbe able to see license plates, with the cameras mounted 15ft in the air and 20ft from the street. With my experience, the Arlo Pro2 is able to just barely make out license plates, i see no difference with the Pro 5S unfortunately.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    ARLO security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our security system. The Geek squad did a fantastic job installing it for us. We recently returned from vacation. While away we were able to check on our property every day in real time. it gave a a real sense of security and piece of mind.

    I would recommend this to a friend
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